Mark O'Connell personal email
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MARK O'CONNELL Madison, CT 06443 (203) 245-1959 Email: markjoconn@live.comMark is a highly skilled and accomplished IT professional. He has established expertise in multiple facets of IT solutions covering software, hardware, local-area networks, servers, desktop support, software installations, upgrades, and conversions. He has worked in Fortune 500 environments supporting as many as 25,000 global users. Mark has been an Adjunct College Instructor and Computer and Technology Instructor for a technology school. He has a Master’s in Leadership with a GPA of 3.94 and a Bachelor of Science in MIS, Magna Cum Laude. He has changed the paradigm of IT from a cost center to a value-added group by aligning all technology solutions with the strategic objectives of the company and the needs of business units. Mark uses his project management and cross-functional communication skills to build consensus and support for shared goals among all project stakeholders. He serves as a catalyst for positive change, transformation management and continuous quality improvement.
State Of Connecticut, Judicial Branch Information Technology Division
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Information Technology AnalystState Of Connecticut, Judicial Branch Information Technology Division Jun 2018 - PresentEast Hartford, Ct• Troubleshoot and diagnose software, hardware and local-area networks. • Respond to help desk calls. • Track requests working with vendors, State Police and state agencies. • Serve as liaison with all relevant users and stakeholders. • Serve as a catalyst for positive change and transformation management. • Authored an ITD help desk handbook and password reset instructions for the CATER application. • Used project management skills to oversee the installation and upgrade of software, hardware, local-area networks, workstations, and printers. • Supported various web development group projects. • Assumed additional responsibilities for “Live Chat” application. • Customized reports and statuses on backups for web servers, DBA and SharePoint servers. • Created instructions on how to set-up an IIS-based application and how to complete an IIS push to production. • Documented and tracked rights and licensing counts for Visual Studio.
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InstructorBranford Hall Career Institute Jul 2017 - Nov 2017Branford, Ct• Taught a variety of courses covering Microsoft Office, Windows, security, and career development. • Combined sound hands-on training with actual business applications. -
InstructorPorter And Chester Institute Jul 2015 - Jul 2017Branford, Ct• Develop lesson plans with a focus on combining solid theory with hands-on knowledge.• Provide students with a broad-based knowledge of networking infrastructure and connectivity.• Enhance student diagnostics, troubleshooting, root cause analysis, design, and architecture skills.• Utilize real world case studies to improve students’ problem solving skills. -
Technical Helpdesk AssociateAcs, A Xerox Company Aug 2011 - Jul 2015Cheshire, Ct• Work in collaboration with the IT department at UMASS Memorial Medical Center. • Provide helpdesk support to users on Microsoft Office Suite and various electronic medical record systems, which include SOARIAN (clinical, financials and pharmacy), Nortel (conferencing) Hyland OnBase, Salar Teamnotes, Softmed, and WebESA. • Acquire knowledge of all software packages to assist in the conversion from MEDITECH to SOARIAN. • Utilize Active Directory to support conversion and facilitate the centralization of data for user access. • Support multiple medical units, including clinical, pharmacy, nutrition, diets, etc., using various software modules. • Build user-focused collaborative partnerships, providing education as a means to increase user knowledge and decision making autonomy. • One of two employees out of 25 that received a performance rating of "outstanding".
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Technical Services ProfessionalIbm Corporation Jan 2007 - Jun 2010Hartford, Connecticut Area• Provide Microsoft exchange support for 25,000 global users.• Provide diagnostics, troubleshooting and remote resolution of problems related to Microsoft Exchange, email/messaging and calendar applications.• Primary catalyst in the set-up of a ticket queue management system to prioritize jobs based upon operational impact.• Assume 24/7 emergency support on a rotational basis. * Work with users to set-up shared accounts. * Serve as a primary force in positioning tech support as a user education group. * Effectively use client education to reduce troubleshooting calls and adding value to business unit relationships. * Work in collaboration with management and business units in a cross-functional environment to gain support for positive change and continuous quality improvement. -
ConsultantThe Hartford Jun 2006 - Apr 2007Served in a troubleshooting capacity to support the set-up and maintenance of Outlook infrastructure. * Spearheaded the planning and execution of a ticket queue management system. * Positioned group as solutions providers. * Established client-focused partnerships with business units. * Assisted clients by positioning group as value-added, linking our services to broader objectives including cost efficiencies, productivity and process improvements. -
Messaging ConsultantThe Hartford Jun 2006 - Apr 2007Provided support to over 20,000 global users to create and maintain group mail boxes and calendars.
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Computer EngineerThe Hartford Sep 2005 - Jun 2006Played a leadership role in the software certification process. * Conducted detailed analysis and testing of software packages (i.e. QuickTime Player, Adobe Reader, Flash Player, etc.) to assess the feasibility and adaptability in the clients' user environment. * Provided senior management with recommendations to accept or reject applications with cost implications in the millions of dollars. * Developed and disseminated technical specifications/manuals providing users with guidance in the use of software applications/upgrades/revisions. * Created and disseminated technical specifications on the use and removal of spyware. * Conducted on-going research to support the implementation of Microsoft Office products and enterprise-wide anti-spyware (i.e. Webroot Spy Sweeper). * Served as project advisor for the enterprise-wide deployment of Microsoft Office Outlook 2003.
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Automation ConsultantThe Hartford Jun 2003 - Jan 2004Infrastructure Solutions Department * Provided on-going user support covering the evaluation, installation and troubleshooting of desktop software applications. * Conducted detailed infrastructure analysis to resolve applications problems on a global scale.
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Third Level Desktop Support AnalystThe Hartford May 2002 - Jun 2003* Handled escalating technical problems in a fast-paced environment. * Coached, mentored and developed junior associates to improve technology proficiency and increase our level of one-stop service reliability.
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It InternThe Hartford May 2001 - Aug 2001* One of two interns offered a full-time position out of 25 candidates.
Mark O'Connell Skills
Mark O'Connell Education Details
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Organizational Leadership -
Management Information Systems, General
Frequently Asked Questions about Mark O'Connell
What company does Mark O'Connell work for?
Mark O'Connell works for State Of Connecticut, Judicial Branch Information Technology Division
What is Mark O'Connell's role at the current company?
Mark O'Connell's current role is Information Technology Analyst I at State of Connecticut, Judicial Branch Information Technology Division..
What is Mark O'Connell's email address?
Mark O'Connell's email address is ma****@****hoo.com
What schools did Mark O'Connell attend?
Mark O'Connell attended Albertus Magnus College, Albertus Magnus College.
What are some of Mark O'Connell's interests?
Mark O'Connell has interest in Science And Technology.
What skills is Mark O'Connell known for?
Mark O'Connell has skills like Technical Support, Microsoft Office, Outlook, Microsoft Exchange, Troubleshooting, Leadership, Windows Nt, Process Improvement, Cross Functional Team Leadership, Html, Microsoft Certified Professional, Windows Server.
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