Mike O'Connor Email & Phone Number

Phoenix, Arizona Area

• Grew the IT department from a MSP to a team of 4 full time employees, while implementing streamlined phone, email and ticketing systems for user support requests. • Improved on premise server capabilities over several hardware upgrades, going from 2 physical servers to a Nutanix cluster with proper redundancy and backup processes. • Facilitated division wide roll out of Office 365 suite of products and migration of on-premise Exchange Server. • Team lead for the Master Data Management track of an Oracle ERP conversion project involving multiple companies under the CoolSys brand.• Managed several hardware & application projects, including: VoIP phone system, Learning Management (LMS) platform, networked security system and a mobile data collection solution.• IT stakeholders for data, reporting and supporting documentation on several projects spanning across finance, legal, operations and sales departments.

Phoenix, Arizona

• Lead on the selection of a new point of sale platform and implementation across new and existing franchise locations.• Key role in the planning and implementation of an integration strategy for the different cloud-based platforms used to collect data, in order to improve the KPI and metrics measured by the support office.• Microsoft Office 365 admin responsible for creating and maintaining accounts for support office and franchise location staff.• Main point of support across the franchisee network for a range of cloud-based platforms used by the brand.

Phoenix, Arizona Area

• Develop KPI’s, reports and dashboard that cover all aspects of the company, allowing management insight to improve employee performance and customer relationships.• Extract/clean data from Microsoft SQL Server in order to create monthly, quarterly and ad-hoc reporting for internal and external use.

Scottsdale, Az

• Created and approved updates to business listings, ensuring that they are accurate and meet guidelines to provide the best user experience and client satisfaction.• Regularly a top monthly performer in volume of new ad setups and live chat sales support.• Developed macros that allowed for partial automation of the new ad setup process.

• Planned, organized and managed the review, approval, and closure of Software Change Requests (SCRs) in custom revision control system.• Highest volume performer providing technical support in the production, collation, and distribution of engineering documentation for a global team using the JIRA ticketing system.• Created and maintained VBA macro functionality in Excel spreadsheets for Boeing and Airbus programs, reducing the certification document formatting process from 1 week to 1-2 days.

• Managed day-to-day operational aspects of analyzing and maintaining high-performance Engine Control Valves for commercial and military customers.• Prepared and administered FAA documentation and tags related to product repairs.• Met and exceeded team production proficiency goal by 10%.

• Developed and maintained reports used for tracking productivity, volume, and accuracy in Microsoft Access. • Implemented Lean processes to reduce material change request turnaround time resulting in a 33% improvement. • Managed the creation and application of controls to decrease the total cost of a home by 2% through elimination of inaccuracies and excess material. • Developed and implemented productivity metrics for the Document Control department resulting in a 25% improvement in processing time.

• Work with various responsibilities in Oracle E-Business Suites related to Supply Chain and Order Management. • Responsible for creating or revising process documentation in the Document Control department.• Tasked to create and maintain Oracle Discoverer reports to analyze volume and cost of orders created.• Team lead of a project team responsible for reviewing business processes and applying Lean Manufacturing techniques.

Education record

Education record