Michael Oehler Email & Phone Number

Palm Harbor, Fl, Us

New York, Ny, Us

Minnetonka, Minnesota, Us

A digital travel management company with 10,000 employees specializing in corporate and government travel reservations with approximately $1 billion in annual revenue.Completed technical and functional system tasks of low to medium complexity, identifying potential solutions using analytical skills and business knowledge. Designed, implemented, supported, and enhanced CWT's applications, documenting updates and coordinating API integration by providing XML and JSON’s. Managed the call resolution process for business system applications, resolving many requests independently. Documented and analyzed functional requirements, developed and executed test plans, and supported business process improvements and production issue resolution.• Transformed business requirements into technical requirements by writing user stories in JIRA.s• Collaborated with senior members to develop a vision for products.• Resolved over 300 aging tickets in backlog to a real-time dashboard of tickets to be worked.

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A health insurance company with 90,000 employees specializing in health insurance with approximate $200 billion in annual revenue.Tasked with obtaining benefit requirements and developing project plans utilizing agile methodology to design, build and configure medical benefit plans in Cirrus for the United Strategic Platform. Effectively collaborate and engage all internal resources to ascertain expected delivery scope and project timeline. Consult and project consultants to develop best in class implementations to meet requirements while maintaining delivery of project on time.• Manage daily project activities and resources by creating detailed project management plans, leading to 89% success rate.• Obtain benefit requirements and develop project plans by utilizing Agile methodology, achieving medical benefit plans that fit client needs.• Collaborated with internal leaders and team members by utilizing automation in Excel, successfully reducing human error by 91%.

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Defined business goals for new projects by designing process flows and testing systems, creating effective plans.• Held responsibility for developing and operationalizing statistical models by performing model updates to analysis as needed, streamlining improvements.• Defined business goals for new projects by designing process flows and testing systems, creating effective plans

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Assisted 3 customers monthly by conducting surveys and performing statistical analysis and tests, resulting in creation of new systems for businesses.• Maintained updated documents by organizing systems and business processes, sustaining well-cataloged records.• Responsible for knowledge of HIPAA regulations with 270, 271, 834, 820, 837 and x12 EDI transactions for health care industries.

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Oversaw all operational and business planning by analyzing, reviewing, forecasting, trending, and presenting information, thus streamlining general efficiency.• Cooperated with project team members by creating detailed documents such as PRDs and VFQs, successfully reducing backlogs on work projects. • Collaborated with stakeholders by finding impactful solutions for legal processes, improving work relationships.

Milwaukee, Wi, Us

A diversified travel services company that brings together service and technologies to provide solutions for our clients. A focus on travel and expense management and global consolidation for corporations. Specializing in vacations, loyalty rewards travel, meetings and incentives, and chambers of commerce travel. Headquartered in Milwaukee, Wisconsin, with a staff of 300 talented and highly experienced employees, Adelman offers options like no other travel services company can. • Delivered projects on time by promptly escalating issues, demonstrating technical acumen within first 30 days.• Teamed together with internal developers by reviewing proprietary products and solutions for customers, identifying 4 product gaps within 3 months.• Developed and enhanced knowledge of third-party proprietary tolls by remaining current on third party release notes, enhancing impact on organization.

Oakland, California, Us

A leading Commerce-as-a-Service company that connects a large and diverse ecosystem of customers, merchants, and partners across a one-of-a-kind commerce network.• Collaborate with key stakeholders and external vendors/customers to communicate key milestones resulting in superior customer service.• Implement and build sites based on established client requirements from contractual obligations determined by the organization to maintain documented service level agreements.• Created dashboards to generate intelligence on client success and reporting utilizing SalesForce.com in an effort to quantify real-time client statistics.

B.S. Informatics, Information Technology And Business

Education record

Ccte, Travel Manamagement

Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services