Primarily responsible for the global GTM strategy for the Channel (partners/trusted advisors/resellers/Si) as it relates to our CX product suite (CCaaS/Virtual Agent/WEM/Ai).

Working with exceptional leaders on the Contact Center Advisory Council to effect change in this industry

The Channels ONLY BRG dedicated to inclusion and diversity.

As the leader of our "OneSerenova" vision Knight will lead all revenue generation at Serenova. Combining the Agency Channel, Reseller Channel and Sales teams allows our organization to move with one singular focus driven by our desire to be easy to do business with. Simplifying the org structure makes it easier for everyone and helps our customer experience.

Knight will provide the strategic direction for Serenova’s channel partners globally, focusing primarily on engaging current partners to continue to drive adoption of Serenova’s contact center solutions. This latest appointment allows Serenova to bring its portfolio of cloud contact center solutions to a wider market through strengthened partnerships and focused vertical sales strategies.“Brandon has a strong reputation for building large-scale teams and driving corporate growth,” said John Lynch, Serenova’s CEO. “We’re excited to have him lead our channel partner program, taking Serenova to even more customers across the world. His vast experience in strategic alliances and channels – particularly his dedicated experience in our space as well as the cloud – will be an asset to Serenova as we continue to build momentum. The caliber of Brandon’s experience speaks for itself, and we know he’ll be instrumental in Serenova’s future growth.”

As our Cloud Evangelist he has multiple touch points with Intelisys Sales Partners. Participating heavily in the development and delivery of Cloud Services University (iCSU content); Intelisys live education events, such as Mindshares, Super9 and Channel Connect; and direct communication with Sales Partners as they navigate larger cloud deals. Knight’s ability to look at an outwardly simple deal or solution and identify additional points of entry for revenue and customer stickiness will be a huge benefit to the Intelisys community, as he assists in developing that same skill in Sales Partners.

We are THE Contact Center Experts and we are raising the bar by redefining what it means to be Exceptional!

In this role I functioned as the head of Contact Center Operations for 3 different companies owned by Novation. The contact centers handled IB/OB calls for Sales, Customer Service and Tech Support

Lead two different teams in the contact center. Lead the nationwide QA team to evaluate, score and provide feedback on sales technique and compliance for call center agents. Also lead a telephone sales team in the medicare division. My team was the #1 producer in the country out of 53 teams.

Consultant for an Angel Network Investor.During this tenure I lead 2 different call centers from emerging businesses (start ups) to acquisition. Healthesystems- A national pharmacy benefit manager Call Center Manager: Director-level position leading Help Desk, Customer Service, Quality Assurance, Training departments in 2 locations.Gulliver's Travels - International Travel AgencyLead multiple departments responsible for supporting independent travel agents, airlines, hotels and consumers.

Lead the Agency Services contact center, Fulfillment Center and Facility operation departments. Agency Services provided 24 hr support for the agents/brokers in the field and acted as the liaison between the carrier and the field. Fulfillment center processed all requested for policies, documentation, changes, claims etc. Was also responsible for upkeep and maintenance of the physical location, which supported close to 600 employees.

Lead customer support for a multi facility organization with call centers in Ottawa, New York and Las Vegas. Provided manufacturer and extended warranty support for consumer electronics and household appliances. Nearly 1k CC employees.

Responsible for 24 direct and 500 indirect employees charged with delivering world class customer support to Sprints wireless customers. During this tenure also opened 4 more 500 seat locations in Illinois, Tennessee, North Carolina and Virginia.