Matthew Johnson, Mba Email & Phone Number

San Antonio, TX, US

Orem, Utah, US

Richmond, California, US

• Successfully managed a portfolio of residential solar projects, while adhering to SLA schedules to ensure high levels of customer satisfaction with completed installations. Triaged priorities to ensure adequate.
• Contributed to the development of the communication strategy for the Project Coordinator role.
• Supported fellow Project Coordinators in managing the project lifecycle via calls, meetings, direct messages, and group chats.
• Collaborated closely with various stakeholders to advance projects to completion, ensuring consistent high-quality communication throughout.
• Fostered relationships with homeowners, internal and external sales partners, and operational teams to facilitate a seamless project journey from initiation to system activation.

Richmond, California, US

Richmond, California, US

• Worked with peers and third-party entities to ensure successful solar installations in the Southern California market.
• Mentored and coached team of five subordinate project coordinators.
• Served as primary subject matter expert on several topics, such as interconnection, communications, and project lifecycle.
• Continued to develop procedures for working with specific, high-demand stakeholders on unique projects.
• Developed rapport with various stakeholders, both internal and external, to allow continuous project development within established guidelines.
• Managed fluctuating project queue of between 120 and 195 residential projects of varying size and complexity.

Richmond, California, US

• Successfully managed a portfolio of residential solar projects, while adhering to SLA schedules to ensure high levels of customer satisfaction with completed installations. Triaged priorities to ensure adequate.
• Contributed to the development of the communication strategy for the Project Coordinator role.
• Supported fellow Project Coordinators in managing the project lifecycle via calls, meetings, direct messages, and group chats.
• Collaborated closely with various stakeholders to advance projects to completion, ensuring consistent high-quality communication throughout.
• Fostered relationships with homeowners, internal and external sales partners, and operational teams to facilitate a seamless project journey from initiation to system activation.

San Antonio, Texas, US

• Acted in support capacity for manager escalations.
• Selected to participate as a mentor for new adjusters transitioning from non-injury auto claims to the Auto Theft/Fire/Vandalism claims team.
• Adjusted and resolved complex claims involving both auto and property losses.
• Negotiated and processed total loss claims for members of up to $50,000.

San Antonio, Texas, US

• Routinely exceeded metrics for adherence, file closures, and closed-file reviews.
• Served as a mentor for new adjusters while in and having recently graduated from training.
• Served as employee focus group liaison for team of 100 adjusters.
• Provided support and claims guidance to new team members to ensure smooth transition and integration to my claims management team.

Louisville, Kentucky, US

• Established strong relationships with multiple vendors for Go365-aligned services. Designed and revised materials for Biometric Events. Coordinated and conducted open enrollment meetings for groups of all sizes and.
• Spearheaded efforts with brokers and benefits administrators, educating and engaging employees / members in Go365™ through direct meetings and presentations with 8000+ members, encouraging 1000+ members into action.
• Co-created finalist entry into Pioneering Simplicity Competition, developing system for Benefit Administrators to submit customized employer-sponsored events, increasing activity, interest, and awareness of Go365 for.
• Achieved established goals for Go365™ market penetration, averaging 105% of goal each of prior 3 years.
• Coordinated 2017 United Way Campaign for the San Antonio office.

Louisville, Kentucky, US

• Delivered information regarding wide array of insurance products and services to diverse group of prospective and existing members. Educated callers definitions from varied backgrounds on insurance concepts. Ensured.
• Engaged with prospects, determining interest level in varied product portfolio, asking probing questions and building meaningful rapport, fielding 40+ inbound calls per 10-hour shift.
• Exceeded sales goal for Medicare annual enrollment period 15%.

Nottingham, Nottinghamshire, GB

• Recruited new hobbyists, educated staff on modelling skills / painting techniques, and oversaw general store operations. Maintained sufficient product levels, ensured proper displays, and developed marketing plan that.
• Managed retail store for internationally recognized company successfully, increasing profitability and overall productivity 22%.
• Increased key performance indicators average of 35%.

Catonsville, MD, US

• Spearheaded on-site training for variety of topics that included bloodborne pathogens, non-violent intervention, and customer service techniques. Oversaw team of 5 security / EMT Officers and 1 Assistant Supervisor.
• Served as EMT / Security Supervisor, designing updated training program for newly hired officers, and ensuring existing officers maintained job performance skills.
• Supervised and mentored team of security professionals, providing physical security and first-responder services for population of 1200+ residents and 75 staff.

Catonsville, MD, US

• Liaised with Erickson Construction personnel and outside contractors on variety of campus projects, and partnered with local Resident Advisory Committee on area improvements. Corresponded with corporate peers for.
• Assessed scope of projects for plan development, establishing resource utilization and completion schedule.
• Interviewed vendors, determining adequate integration with community culture, including compliance with insurance requirements, references, and qualifications.
• Interacted regularly with several contractors on various projects, communicating evolving project expectations and standards effectively.
• Led acceptance walk-through of 135-unit residential building upon completion of construction, evaluating project for certificate of occupancy receipt.
• Initiated and coordinated recovery efforts after hurricane Ike, scheduling construction crew and contractors for on-site work, and laying groundwork for community response.

Masters Of Business Administration, Healthcare Management

Bachelor Of Science (B.S.), Business Management