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Senior operations executive/general manager with demonstrated strengths building and scaling new products, services and operations. History driving bottom-line results, growth, customer satisfaction and profitability for both startups and mature companies (Ex. Amazon). Specific areas of expertise include:• Strategic planning and decision-making• Building and leading multi-disciplinary teams• P&L management, budgeting, and forecasting• Sales & customer service• Vendor management & contract negotiations• Process improvement, optimization, and transformation• KPI ManagementIndustry experience spans retail, technology, e-commerce, fulfillment, last-mile delivery, transportation & supply chain, manufacturing, program and product management, international operations.
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Vice President, Merchant CareShipbob Jan 2024 - PresentChicago, Il, Us -
Sr. Director, Carrier Programs & OperationsConvoy Inc Oct 2021 - Nov 2023Seattle, Wa, UsI led a cross functional organization responsible for operating and improving Convoy's network, supply side economics, and customer satisfaction. My team consisted of (1) operations execution, (2) carrier sales team building supply capacity, (3) strategic program management arm designing and optimizing our marketplace, and (4) offshore teams providing customer support. -
Director, Sub-Same Day Delivery Strategy & OperationsAmazon Apr 2021 - Oct 2021Seattle, Wa, Us -
Head Of Program Management, Ultrafast Delivery Tech & OperationsAmazon Aug 2018 - Apr 2021Seattle, Wa, UsLead a team of talented program managers, product managers and analysts who are building and optimizing Amazon's last mile delivery network. Our operation powers delivery for Amazon Fresh, Grocery, Prime Now, Whole Foods, Amazon Restaurants and many more businesses.
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Senior Manager, Prime Now Delivery StrategyAmazon Oct 2017 - Aug 2018Seattle, Wa, Us
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Sr. Program Manager, Prime Now Delivery OperationsAmazon Jun 2015 - Oct 2017Seattle, Wa, UsCurrently building and refining Amazon's ultrafast 1-hour delivery network worldwide. Leading all 3rd party business development, contract negotiations and delivery operations strategy in North America. Delivery launch lead for 32 cities and counting...
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Sr. Program Manager, Fba Seller SupportAmazon Mar 2014 - Jun 2015Seattle, Wa, UsFulfillment by Amazon (FBA), global seller services operations. Lead platform development and international program integration in India, China, Japan and Europe.
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Product Manager, Search PlatformsMarchex Jul 2012 - Mar 2014Seattle, Wa, Us- Spearheaded development, architecture and technology stack to enable mobile search predictive analytics and optimization at scale (via Google & Bing API's). - Define and drive product management/roadmap for voice recognition platform aligning technology investments with customer goals. - Overall responsibility for managing mobile phone telecommunications and carrier provider relationships including product strategy and project prioritization.- Responsible for the creation, launch and management of the Ad Operations team. - Currently developing capability to optimize mobile ad serving / management of 100k+ advertiser campaigns across 100+ distribution sources. -
Operations Strategy Analyst - Office Of The Chief Technology OfficerIntellectual Ventures May 2011 - Sep 2011Bellevue, Wa, UsSummer Internship - Office of the Chief Technology Officer:- Provided analytical analysis, market research and statistical modeling in support of both internal and external business development programs. -
Operations ManagerStryker Orthopaedics Oct 2006 - Aug 2010Kalamazoo, Mi, Us- Developed and directed business level strategy and performance management of 76-direct labor associate team across 3 operating shifts in the manufacture of orthopedic implants. - Annual operations budget development and P&L management of business unit generating revenue in excess of $100MM.- Successfully managed three knee implant product launches and associated capacity planning resulting in increased annual operating income of $7-million. -
Manufacturing EngineerStryker Orthopaedics Oct 2006 - Feb 2008Kalamazoo, Mi, UsLed business unit technical program (process improvements, quality control & FDA compliance) in support of the manufacture of orthopedic implants. - Contributions led to 2007 President’s Award for operational achievements.
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Project EngineerBtex Engineering, Inc. Sep 2004 - Oct 2006Consulted on engineering solutions and project management in the design, implementation and maintenance of remedial process treatment facilities.
Matthew Johnston Skills
Matthew Johnston Education Details
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Uw Foster School Of BusinessMarketing & Operations -
University Of Massachusetts AmherstMechanical Engineering
Frequently Asked Questions about Matthew Johnston
What company does Matthew Johnston work for?
Matthew Johnston works for Shipbob
What is Matthew Johnston's role at the current company?
Matthew Johnston's current role is Vice President, ShipBob.
What is Matthew Johnston's email address?
Matthew Johnston's email address is mj****@****ail.com
What is Matthew Johnston's direct phone number?
Matthew Johnston's direct phone number is +120629*****
What schools did Matthew Johnston attend?
Matthew Johnston attended Uw Foster School Of Business, University Of Massachusetts Amherst.
What skills is Matthew Johnston known for?
Matthew Johnston has skills like Product Management, Market Research, Process Improvement, Project Management, Cross Functional Team Leadership, Analysis, Strategy, Management, Leadership, Data Analysis, Product Development, Operations Management.
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