Matthew J. Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

New York, Ny, Us

Leadership:• Raised productivity of team resources through motivation in the form of coaching, mentoring, and training • Provided leadership and vision to a team of consultants (technical analysts) working remotely across the globe in support of a business in excess of 300 users• Regularly led meetings with key Business and Development stakeholders to ensure open problems were receiving appropriate levels of visibility and were prioritized for resolution accordingly• Led, supported, and provided expertise in several resource and knowledge management initiatives, which improved productivity across the organizationTechnical/Analytical:• Performed ITIL Problem management to ensure quality of data documented in our system of record for production issues is maintained to the highest degree• Performed ITIL Change management by regularly reviewing proposed Changes to the production environment for approval; frequently conducted review of the proposed Changes with Business and Development stakeholders • Performed Project management on an as-needed basis to align with overall Business needs and ensure proper support alignment• Create/Run reporting for Business and Key stakeholder requirements via the system of record (ServiceNow)• Developed additional reporting solutions using Claris’ FileMaker Pro Advanced Project Management:• Performed Project management on an as-needed basis to align with overall Business needs and ensure proper support alignment• Managed projects to establish new client/business reporting using Claris’ FileMaker Pro Advanced

New York, Ny, Us

Business Service: Securities LendingLeadership:• Raised productivity of team resources through motivation in the form of coaching, mentoring, and training • Provided leadership and vision to a team of consultants (technical analysts) working remotely across the globe in support of a business in excess of 300 users• Regularly led meetings with key Business and Development stakeholders to ensure open problems were receiving appropriate levels of visibility and were prioritized for resolution accordingly• Led, supported, and provided expertise in several resource and knowledge management initiatives, which improved productivity across the organizationTechnical/Analytical:• Performed ITIL Problem management to ensure quality of data documented in our system of record for production issues is maintained to the highest degree• Performed ITIL Change management by regularly reviewing proposed Changes to the production environment for approval; frequently conducted review of the proposed Changes with Business and Development stakeholders • Performed Project management on an as-needed basis to align with overall Business needs and ensure proper support alignment• Create/Run reporting for Business and Key stakeholder requirements via the system of record (ServiceNow)• Developed additional reporting solutions using Claris’ FileMaker Pro Advanced Project Management:• Performed Project management on an as-needed basis to align with overall Business needs and ensure proper support alignment• Managed projects to establish new client/business reporting using Claris’ FileMaker Pro Advanced

New York, Ny, Us

Business Service: Shared Services• Perform incident management for low and high severity Production issues• Perform ITIL Problem Management for incidents requiring further follow-ups• Perform Change Oversight (review of proposed Changes to Production environment) as a means to mitigate risk and ensure updates to Production are fully tested and able to be validated post-implementation• Led and supported organization-wide projects on an ongoing basis to align with overall Business needs and ensure proper support efficacy • Run SQL queries against Production databases as part of incidents or requests for information• Review application and server logs as part of incident management or post mortem investigations• Create ServiceNow dashboards and reporting for tracking of team metrics

New York, Ny, Us

Business Service: Shared Services• Perform incident management for low and high severity Production issues• Perform ITIL Problem Management for incidents requiring further follow-ups• Perform Change Oversight (review of proposed Changes to Production environment) as a means to mitigate risk and ensure updates to Production are fully tested and able to be validated post-implementation• Led and supported organization-wide projects on an ongoing basis to align with overall Business needs and ensure proper support efficacy • Run SQL queries against Production databases as part of incidents or requests for information• Review application and server logs as part of incident management or post mortem investigations• Create ServiceNow dashboards and reporting for tracking of team metrics

New York, Ny, Us

• Provided reporting to management on various technical subject areas• Managed Level 1 and 2 incidents (break/fix) and requests (new hardware/software) via ServiceNow ITSM platform• Provided white glove service to senior management and Partners of the Firm• Led and supported smaller projects on an ongoing basis to align with overall Business needs and ensure proper support efficacy • Documented various technical processes for our team for future references (e.g. VPN access, mobile email setup, softphone application configuration, and the like)• Managed all PC equipment moves for Boston office, which involved collaboration with local facilities team and administrative assistants• Championed knowledge management in the form of the development of user training courses

Needham, Ma, Us

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Information Technologies

Education record