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Matthew J. Email & Phone Number

MBA | Information Technology Leader | Financial Services | Splunk at Brown Brothers Harriman
Location: Boston, Massachusetts, United States 8 work roles 3 schools
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Current company
Brown Brothers Harriman
Role
MBA | Information Technology Leader | Financial Services | Splunk
Location
Boston, Massachusetts, United States
Company size
6700 employees

Who is Matthew J.? Overview

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Quick answer

Matthew J. is listed as MBA | Information Technology Leader | Financial Services | Splunk at Brown Brothers Harriman, a company with 6700 employees, based in Boston, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Matthew J..

Matthew J. previously worked as Assistant Vice President - Team Lead, Global Production Management at Brown Brothers Harriman and Associate - Team Lead, Global Production Management at Brown Brothers Harriman. Matthew J. holds Master Of Business Administration - Mba from Isenberg School Of Management, Umass Amherst.

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Brown Brothers Harriman

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Profile bio

About Matthew J.

ITIL Incident, Problem, and Change Management Information Technology professional with expertise in using Splunk Enterprise for platform observability and monitoring and ServiceNow for ITSM. Additional experience with development using Claris’ FileMaker Pro Advanced software to produce client reporting. With demonstrated technical support and analytical experience in both the private non-profit and corporate financial sectors, my abilities to adapt to demanding environments and situations, overcome obstacles, and develop solutions to complex problems are well established.

Listed skills include Computer Hardware, Technical Support, Customer Service, Microsoft Office, and 20 others.

Current workplace

Matthew J.'s current company

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Brown Brothers Harriman
Brown Brothers Harriman
MBA | Information Technology Leader | Financial Services | Splunk
Boston, MA, US
Website
bbh.com
Employees
6700
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Company profile
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8 roles

Matthew J. work experience

A career timeline built from the work history available for this profile.

Assistant Vice President - Team Lead, Global Production Management

Current
Brown Brothers Harriman

New York, NY, US

  • Leadership:
  • Raised productivity of team resources through motivation in the form of coaching, mentoring, and training
  • Provided leadership and vision to a team of consultants (technical analysts) working remotely across the globe in support of a business in excess of 300 users
  • Regularly led meetings with key Business and Development stakeholders to ensure open problems were receiving appropriate levels of visibility and were prioritized for resolution accordingly
  • Led, supported, and provided expertise in several resource and knowledge management initiatives, which improved productivity across the organizationTechnical/Analytical:
  • Performed ITIL Problem management to ensure quality of data documented in our system of record for production issues is maintained to the highest degree
Mar 2024 - Present

Associate - Team Lead, Global Production Management

Brown Brothers Harriman

New York, NY, US

  • Business Service: Securities LendingLeadership:
  • Raised productivity of team resources through motivation in the form of coaching, mentoring, and training
  • Provided leadership and vision to a team of consultants (technical analysts) working remotely across the globe in support of a business in excess of 300 users
  • Regularly led meetings with key Business and Development stakeholders to ensure open problems were receiving appropriate levels of visibility and were prioritized for resolution accordingly
  • Led, supported, and provided expertise in several resource and knowledge management initiatives, which improved productivity across the organizationTechnical/Analytical:
  • Performed ITIL Problem management to ensure quality of data documented in our system of record for production issues is maintained to the highest degree
May 2021 - Mar 2024

Associate - Technical Analyst, Global Production Management

Brown Brothers Harriman

New York, NY, US

  • Business Service: Shared Services
  • Perform incident management for low and high severity Production issues
  • Perform ITIL Problem Management for incidents requiring further follow-ups
  • Perform Change Oversight (review of proposed Changes to Production environment) as a means to mitigate risk and ensure updates to Production are fully tested and able to be validated post-implementation
  • Led and supported organization-wide projects on an ongoing basis to align with overall Business needs and ensure proper support efficacy
  • Run SQL queries against Production databases as part of incidents or requests for information
Mar 2020 - May 2021

Technical Analyst, Global Production Management

Brown Brothers Harriman

New York, NY, US

  • Business Service: Shared Services
  • Perform incident management for low and high severity Production issues
  • Perform ITIL Problem Management for incidents requiring further follow-ups
  • Perform Change Oversight (review of proposed Changes to Production environment) as a means to mitigate risk and ensure updates to Production are fully tested and able to be validated post-implementation
  • Led and supported organization-wide projects on an ongoing basis to align with overall Business needs and ensure proper support efficacy
  • Run SQL queries against Production databases as part of incidents or requests for information
Jun 2018 - Feb 2020

Desktop Support Analyst, End User Computing

Brown Brothers Harriman

New York, NY, US

  • Provided reporting to management on various technical subject areas
  • Managed Level 1 and 2 incidents (break/fix) and requests (new hardware/software) via ServiceNow ITSM platform
  • Provided white glove service to senior management and Partners of the Firm
  • Led and supported smaller projects on an ongoing basis to align with overall Business needs and ensure proper support efficacy
  • Documented various technical processes for our team for future references (e.g. VPN access, mobile email setup, softphone application configuration, and the like)
  • Managed all PC equipment moves for Boston office, which involved collaboration with local facilities team and administrative assistants
Apr 2016 - Jun 2018

Desktop Support Technician

Admirals Bank
Nov 2015 - Feb 2016
Team & coworkers

Colleagues at Brown Brothers Harriman

Other employees you can reach at bbh.com. View company contacts for 6700 employees →

T( Thomas (Rick) Berk Thomas (Rick) Berk Colleague at Brown Brothers Harriman Boston, Massachusetts, United States, United States View → SY Sally-Ann Yearwood Sally-Ann Yearwood Colleague at Brown Brothers Harriman Holbrook, Massachusetts, United States, United States View → MN Marie N. Marie N. Colleague at Brown Brothers Harriman Tokyo, Japan, Japan View → AJ Angelika Jewiak Angelika Jewiak Colleague at Brown Brothers Harriman Cracow, Małopolskie, Poland, Poland View → IK Irwin Kramer Irwin Kramer Colleague at Brown Brothers Harriman New York, New York, United States, United States View → AB Amanda Barton Amanda Barton Colleague at Brown Brothers Harriman New York, New York, United States, United States View → YK Yogesh Kumar Yogesh Kumar Colleague at Brown Brothers Harriman South Delhi, Delhi, India, India View → AD Andrea Davis Andrea Davis Colleague at Brown Brothers Harriman United States, United States View → SS Sławomir Szturo Sławomir Szturo Colleague at Brown Brothers Harriman Cracow, Małopolskie, Poland, Poland View → AP Allison Peters Allison Peters Colleague at Brown Brothers Harriman Harrison City, Pennsylvania, United States, United States View →
3 education records

Matthew J. education

Master Of Business Administration - Mba

Isenberg School Of Management, Umass Amherst

Bachelor Of Science - Bs, Information Technologies

Southern New Hampshire University

Education record

Taunton High School
FAQ

Frequently asked questions about Matthew J.

Quick answers generated from the profile data available on this page.

What company does Matthew J. work for?

Matthew J. works for Brown Brothers Harriman.

What is Matthew J.'s role at Brown Brothers Harriman?

Matthew J. is listed as MBA | Information Technology Leader | Financial Services | Splunk at Brown Brothers Harriman.

Where is Matthew J. based?

Matthew J. is based in Boston, Massachusetts, United States while working with Brown Brothers Harriman.

What companies has Matthew J. worked for?

Matthew J. has worked for Brown Brothers Harriman, Admirals Bank, and Justice Resource Institute.

Who are Matthew J.'s colleagues at Brown Brothers Harriman?

Matthew J.'s colleagues at Brown Brothers Harriman include Thomas (Rick) Berk, Sally-Ann Yearwood, Marie N., Angelika Jewiak, and Irwin Kramer.

How can I contact Matthew J.?

You can use AeroLeads to view verified contact signals for Matthew J. at Brown Brothers Harriman, including work email, phone, and LinkedIn data when available.

What schools did Matthew J. attend?

Matthew J. holds Master Of Business Administration - Mba from Isenberg School Of Management, Umass Amherst.

What skills is Matthew J. known for?

Matthew J. is listed with skills including Computer Hardware, Technical Support, Customer Service, Microsoft Office, Active Directory, Team Leadership, Itil, and Change Management.

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