Capture Software and Hardware asset information into a single database. Capture versions, important dates (start of service, end of regular support, extended support, end of extended support), and other necessary metadata for each asset. Help to maintain processes, policies, standards, systems and measurements that allow The Bank to effectively manage on both a daily basis and long-term its IT asset portfolio. Ensure consistent quality control through appropriate procedures. Maintain records of information such as licenses, service agreements, and warranties for the organization’s software and hardware, tracking, auditing, and notifying management of future expirations. Interacting and collaborating with other Bank personnel to secure the necessary information to be successful.

International Cruise Line• Manage improvements to the Change Management process to provide a better approval workflow and visibility• Ensure details for configuration items are accurate and complete in the Configuration Management Database (ServiceNow) • Collaborate with the Change Managers to ensure that CI changes / updates are reflected in the CMDB in a timely manner• Assist the SACM Manager in conducting Quality Assurance over the Service Asset & Configuration Management (SACM) process and policies• Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy via physical or auto-scansChain Bakery-Café• Reviews and edits High Level Designs (HLDs) for RHEL 7/8 Migration• Identify application owners and document changes required within HLDsDynatrace Associate Certification - October 2018

• Managed user requests for hardware, software, and peripherals• Ensured that the customers are kept updated on the status of their request to ensure that SLA’s were met• Collaborated with Finance Department to create purchase orders • Maintained relationships and favorable contacts with current and potential accounts; resolved customer issues/problems; fulfilled customer needs to ensure customer satisfaction; researched and made recommendations for potential product enhancements or modifications• Assisted in the improvement of ITAS processes, procedures, and SLAs for both internal and external customers• Facilitated the repair and provided troubleshooting for issues with IT assets to include printers, laptops, desktops, tablets, and monitors

• Analyzed, researched and resolved problems and discrepancies related to member accounts/loans• Counseled current and prospective members about Navy Federal's products and services• Identify opportunities to cross service products and increase product penetration• Took action and respond to situations/patterns of activity indicating potential fraud or abuse• Performed account transactions

• Managed the disposal of and organized equipment in IT inventory• Responded to telephone calls, email, and personnel requests for technical support• Documented, tracked, and monitored all incidents to ensure a timely resolution• Supported, monitored, tested, and performed troubleshooting for hardware problems• Installed employee workstations based on company needs and requirements• Provided end user support for all LAN- based applications

Provided exceptional customer service while demonstrating proficient use of printing, graphic design, faxing, packing, and shipping.

Prepared UPS delivery trucks for daily deliveries by lifting, scanning, and sorting packages.