Michael Jones Ii Email & Phone Number

Laurel, Maryland, United States

-Process all customer disputes adhering to department procedures and meeting established turnaround times.-Maintain claims, accompanying information, and status in the claims case management system.-Understand the Mastercard Rules for processing a Chargeback to ensure that items that are presented for Chargeback meet the requirements of applicable Chargeback codes-Execute fees and interest credit adjustments on daily basis-Complete daily merchant dispute research and inquiries from internal and external partners.

Washington, District Of Columbia, United States

-Performs packaging operations to include canning and kegging as well as keg cleaning-Uses shrink-wrapper to safely build pallets for delivery/pick-up-Operates and troubleshoots the automated six-packer, Wild Goose Filler, and Ska De-pallitizer-Assists with tracking the inventory of necessary packaging materials for canning and kegging-Starts Up, Shuts Down, and cleans equipment regularly according to brewery SOPs-Operates a forklift as needed

Washington D.C. Metro Area

-Provide service to customers at the counter by slicing, weighing and packaging a variety of deli and charcuterie items as requested-Answer questions about products offered and work with team members to maintain the overall appearance of the department-Maintain product levels of wafer trays as well as ensure proper labeling and food safety techniques

Washington D.C. Metro Area

-Provide oversight of food production-Monitor safety practices and ensure line staff appropriately follow menus-Perform weekly inventory and receive food deliveries-Utilize CBORD database to maintain, update, print and distribute patient meal tickets withnecessary dietary requirements-Supervise and assist in daily cleaning of food service equipment and storage areas-Log and monitor temperatures according to food safety guidelines and put in work orders for equipment when necessary

Washington D.C. Metro Area

-Assist in the creation of a variety of entrée and side dishes for in-store restaurant-Follow recipes, job aids, and utilize proper knife skills to prep ingredients and ensure a quality and consistent outcome-Properly handle products and follow sanitation practices in accordance with food and human safety guidelines -Perform opening and closing procedures, leaving the department ready for tasks to take place efficiently the next morning

Virginia Beach, Virginia

-Plan, construct, and repair wooden, masonry and concrete buildings and structures-Read and execute blueprints, building plans, and other directives-Perform or supervise functions of masonry, woodworking, welding and metalwork-Operate as a valued and competent troop within Civil Engineering shop

Washington D.C.

-Responsible for creating exceptional guest experience-Follow food prep procedures to maintain food quality-Ensure serving line, dining room and restrooms are clean and organized-Adhere to safety and sanitation procedures -Reset the store after close of business

Washington D.C.

-Provide customer service for membership inquiries and resolve membership support issues-Maintain and continuously evaluate member and trail data through Winfunds and Convio-Manage user generated content on TrailLink.com-Perform clerical duties and managed front of office-Greet visitors, receive deliveries and route them to appropriate staff, schedule conference rooms for RTC and subtenants, and sort incoming mail

Glen Allen, Va

-Work alongside defense systems to safeguard customers’ personal information-Analyze and rectify accounts that have been involved in fraud transaction activity-Mitigate risk by completing enhanced verification to clear fraud concerns for our customers so they can continue to use their Capital One credit card.-File fraud reports and utilize several systems of research such as Iris, Chordiant, and Lexus Nexus

Greensboro/Winston-Salem, North Carolina Area

-Provided technical customer service support-Delivered timely, accurate information to ensure customer satisfaction-Documented and updated information in required systems

Bachelor Of Science (B.S.), Journalism & Mass Communications

Activities and Societies: The Register (Student Newspaper), The Blue & Gold Marching Machine (Marching Band)

High School Diploma

Activities and Societies: Entrepreneurship Program, Marching Band