I own and operate a hand-poured candle company in Virginia Beach, Virginia. I provide divine scents for the home at reasonable prices. You can find me on Facebook: www.facebook.com/divinescentervention, Instagram: www.instagram.com/divine_scentervention, or on my website: www.divinescentervention.com.

Small business offering virtual admin services on a contract basis.

• Act as a liaison between customers and vendors • Engage in training on various locations and booking techniques to build clientele• Book travel for families and Individuals

• ArcTree- case research to ensure collection of funds.• General Ledger/End of Period reconciliation.• Route Settlement and finalization to include cashiering of checks• Report/file maintenance.• Local Order Entry.• Employee Sales Entries.• Assist as a backfill for Customer Response (Respond & Recover).• Club Scheduling.• Create training documents as a knowledge base for new admins

• Slight bookkeeping to include EOM reconciliation via QuickBooks online• Created spreadsheets to track rental payments and maintenance requests• Scheduled appointments to view properties or to provide consultations• Document creation to provide communications between company personnel, tenants, and management• Deposited rental payments and other miscellaneous funds• Maintained calendars for owner and other employees• Procured software to help the business run more efficiently

• Registered Patients• Updated and verified insurance information• Collected Co-payments

• Answered questions from government credit card holders• Processed Payments• Adjusted accounts as necessary• Assisted with the training and development of new employees• Acted as a Subject Matter Expert in place of supervisors• Participated in upskill training to learn new products and assist as a backfill

• Answered customer questions about billing issues.• Adjusted customer accounts as needed.• Ordered any necessary equipment for customers.• Provided first-tier tech support.

• Monitored agent calls for training and quality purposes.• Provided feedback to the agents on performance.• Maintained spreadsheets/profiles on agent performance.• Provided first-tier tech support for customers