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Maria Jose Martinez Gimenez is listed as Knowledge Manager | Training | Quality | Customer Delight at TheFork, a TripAdvisor company, a company with 556 employees, based in Greater Barcelona Metropolitan Area, Spain, Spain. AeroLeads shows a matched LinkedIn profile for Maria Jose Martinez Gimenez.
Maria Jose Martinez Gimenez previously worked as Senior Manager Customer Operations at Thefork, A Tripadvisor Company and Customer Care Area Manager at Thefork, A Tripadvisor Company. Maria Jose Martinez Gimenez holds Arteterapeuta, Arte Terapia from Marabal.
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As a professional, the only thing that has never changed is my thirst to learn new things and become a better professional, trying to give the best of me every single day to the company, our customers and my colleagues. With a degree in English Philology and a Master in Marketing and Communication Management, I am currently developing in helping others to try and give their best in their professional lives too. Among my competences, I would stand out social and communication skills, determination and empathy as well as the ability to comfortably work in multicultural environments.
Listed skills include Marketing Strategy, Marketing Digital, Social Media, Communication Skills, and 32 others.
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A career timeline built from the work history available for this profile.
Barcelona, Cataluña, España
Responsable de la mejora constante de las operaciones dentro del equipo internacional de Customer Care- Diseño e implementación de procesos y mecanismos para aumentar el culture fit en Customer Care y mejorar el engagement- Manager coaching- Implementación de omnichannel skills routing en Salesforce y otras automatizaciones - Lanzamiento del equipo VIP.
Barcelona
Within the Customer Operation team, as Customer Care Area Manager for Spain, Portugal, LatAm and Australia, I contribute to:✓ Manage Line Managers or Team Leaders in charge the Customer Care Specialists of my geographical areas✓ Build an engaged and performant Customer Support team to support the growth of your geographical area✓ Ensure highest level of.
Barcelona Area, Spain
As a member of the Strategic Projects and Operational Excellence team, I contribute to:✓ Monitor projects focused on knowledge to enhance B2B/B2C satisfaction & increase team productivity✓ Challenge current way of working, identify process inefficiencies and focus on continuous improvement, notably through automation✓ Provide efficient tools to scale the.
Barcelona, Cataluña, España
✓ Design and implementation of the Onboarding Training Plan for new B2B Agents for TheFork and TripAdvisor Restaurantst Customer Service✓ Design, implementation and actions follow-up regarding Continuous Training to ensure desirable technical and soft skills to deliver high quality service✓ Coordinating, creating and updated Internal and External Knowledge.
Barcelona Y Alrededores, España
Training B2B customers for the optimal use of the restaurants CRM, TheForkManager.com ✓ Software set-up according to the restaurant needs✓ Optimization of the electronic book and service area✓ Customers' follow-up: technical assistance, advice on how to boost the use of the software (BBDD building and management, statistics understanding, email marketing.
Barcelona Area, Spain
Collaborating for the General Marketing Plan for the project Cassiopeia Women's Travel Constellation✓ Design of the general marketing plan for the project✓ Sales plan: market analysis, strategy, objectives and establishment of contracts of collaboration with the international agencies✓ Online marketing plan: seo, email marketing y social media✓ Contact.
Area Manager in charge of the distribution of glasses under well-known brands such as Adolfo Domínguez, Victorio&Lucchino, Agatha Ruiz de la Prada or Roberto Verino✓ Market Analysis ✓ Prospection Actions ✓ Strategy development for the distribution channels according to their own characteristics✓ Definition of objectives together with the Export Manager and.
Administrative and sale support to the Export Manager and the Key Accounts Manager ✓ Assessing customers to find the most suitable option within the commercial offer✓ Elaborating customized proposals for collaboration✓ Follow-up of the accounts ✓ Regular elaboration of reports and statistics regarding key accounts
Igualada
Coordination of the English Department and teaching both one-to-one and in groups✓ Designing departmental organization✓ Syllabus elaboration according to each level, age and aims✓ Teachers training in new methodologies and techniques✓ Teaching at all levels
Esplugues De Llobregat
Customer service, support to the General Director and Teachers and teaching to the lowest levels and ages
Other employees you can reach at thefork.com. View company contacts for 556 employees →
Tugba Durgut
Colleague at Thefork, A Tripadvisor CompanyParis, Île-de-France, France, France
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EM
Eva Moreno Angel
Colleague at Thefork, A Tripadvisor CompanyBarcelona, Catalonia, Spain, Spain
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FP
Francesca Pirelli
Colleague at Thefork, A Tripadvisor CompanyBerlin, Berlin, Germany, Germany
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DA
Daniel Arbós Basco
Colleague at Thefork, A Tripadvisor CompanyBarcelona, Catalonia, Spain, Spain
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JL
Jiali Liu
Colleague at Thefork, A Tripadvisor CompanyParis, Île-de-France, France, France
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RV
Raquel Vilagrasa Lázaro
Colleague at Thefork, A Tripadvisor CompanyBarcelona, Catalonia, Spain, Spain
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ND
Nicole Dicrescenza
Colleague at Thefork, A Tripadvisor CompanyBarcelona, Catalonia, Spain, Spain
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EG
Emmanuelle Guénant
Colleague at Thefork, A Tripadvisor CompanyFrance, France
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MR
Maria Russo
Colleague at Thefork, A Tripadvisor CompanyMilan, Lombardy, Italy, Italy
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JL
Julie Le Coz
Colleague at Thefork, A Tripadvisor CompanyBarcelona, Catalonia, Spain, Spain
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Herramientas de desarrollo personal, desarrollo de la creatividad y transformación personal y de equipos
Quick answers generated from the profile data available on this page.
Maria Jose Martinez Gimenez works for TheFork, a TripAdvisor company.
Maria Jose Martinez Gimenez is listed as Knowledge Manager | Training | Quality | Customer Delight at TheFork, a TripAdvisor company.
Maria Jose Martinez Gimenez is based in Greater Barcelona Metropolitan Area, Spain, Spain while working with TheFork, a TripAdvisor company.
Maria Jose Martinez Gimenez has worked for Thefork, A Tripadvisor Company, Eltenedor.Es, Cassiopeia - Women´S Travel Constellation, Optim S.A. - Grup Optim, and Roper S.A..
Maria Jose Martinez Gimenez's colleagues at TheFork, a TripAdvisor company include Tugba Durgut, Eva Moreno Angel, Francesca Pirelli, Daniel Arbós Basco, and Jiali Liu.
You can use AeroLeads to view verified contact signals for Maria Jose Martinez Gimenez at TheFork, a TripAdvisor company, including work email, phone, and LinkedIn data when available.
Maria Jose Martinez Gimenez holds Arteterapeuta, Arte Terapia from Marabal.
Maria Jose Martinez Gimenez is listed with skills including Marketing Strategy, Marketing Digital, Social Media, Communication Skills, Community Management, Social Skills, Market Research, and Digital Marketing.
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