AeroLeads people directory · profile

Matthew Parker Email & Phone Number

Strategic Customer Success Manager at Rapid7
Location: Manly, Queensland, Australia 10 work roles 2 schools
1 work email found @rapid7.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@rapid7.com
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Rapid7
Role
Strategic Customer Success Manager
Location
Manly, Queensland, Australia
Company size
1918 employees

Who is Matthew Parker? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Matthew Parker is listed as Strategic Customer Success Manager at Rapid7, a company with 1918 employees, based in Manly, Queensland, Australia. AeroLeads shows a work email signal at rapid7.com and a matched LinkedIn profile for Matthew Parker.

Matthew Parker previously worked as IT and Security Project Delivery Lead at Creativemass and Head of Customer Success at Creativemass. Matthew Parker holds Dip Information Technology, Network Engineering from Box Hill Institute.

Company email context

Email format at Rapid7

This section adds company-level context without repeating Matthew Parker's masked contact details.

{first}_{last}@rapid7.com
89% confidence

AeroLeads found 1 current-domain work email signal for Matthew Parker. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Matthew Parker

17 years of Managed Services delivery, exemplifying leadership qualities, teamwork and professionalism.• Building relationships with customers to understand their business drivers and ensure they get the best fit-for-purpose outcome• Helping customers to focus on their core business while improving their operational maturity and gaining significant efficiencies through out-tasking• Presenting “Live” Managed Enterprise Services Presentations to potential and current Clients, Sales Teams and Internal Stakeholders • Exposure to Storage, Networks, Cloud based services, IaaS, Email and Web SaaS, complex and customised Enterprise Services• Consistent customer satisfaction scores of 9/10• Achieved 17% annual growth on retained accounts• Proven ability to engage and retain team members, assisting with career planning and progression• Excellent communication skills; maintain positive relations with clients and staff in high-volume, fast-paced operations.• Experienced in Escalation Management and Major Incident Management• Familiar with Best Practice Monitoring and Maintenance solutions• Managed technical teams operations and Service Management/client expectations through significant service technology implementation of new best-of-breed Monitoring systems• Exposure across many business sectors including Banking, Education, Mining and Resources, Energy, Government agencies and departments and Retail• Current portfolio includes State Government Departments, Utilities, Universities and other education, Charitable organizations Specialties: • Service Delivery Management• Relationship Management• Network Monitoring, Maintenance & Reporting• SLA-driven Service Delivery • Team Management, Supervision• Managed services experience including Cloud, SaaS, Citrix & RDS, Monitoring, Maintenance, Connectivity, Carrier Management, Storage• Maximizing team efficiency and productivity• ITIL Alignment • Escalation Management• Incident and Major Incident Management

Listed skills include Itil, Service Delivery, Managed Services, It Service Management, and 31 others.

Current workplace

Matthew Parker's current company

Company context helps verify the profile and gives searchers a useful next step.

Rapid7
Rapid7
Strategic Customer Success Manager
boston, massachusetts, united states
Website
rapid7.com
Employees
1918
AeroLeads page
Company profile
View company profile Email format
10 roles

Matthew Parker work experience

A career timeline built from the work history available for this profile.

Strategic Customer Success Manager

Current
Rapid7

Brisbane, Queensland, Australia

Sep 2022 - Present

It And Security Project Delivery Lead

Creativemass

Brisbane, Queensland, Australia

Apr 2022 - Aug 2022

Head Of Customer Success

Creativemass

Brisbane, Queensland, Australia

Jul 2021 - Apr 2022

Service Delivery Manager

Harbour It

Brisbane

Apr 2016 - Jul 2021

Client Services Manager

Dimension Data Australia

South Melbourne

  • Matthew manages the relationship to the extent that he achieve trusted advisor status in the client’s eyes; this requires a sound understanding of the client’s business needs and technology strategy, as well as the.
  • Accountable for ensuring Services are delivered in accordance with contracted arrangements and an achievement of a high degree of client satisfaction at all times
  • Drives delivery teams to ensure compliance with contracted obligations, including– SLA’s/KPI’s for agreements within the assigned portfolio,– Recurring contracted deliverables
  • Utilises the ITIL framework in all practices unless specifically excluded by a contract/client.
  • Identifies and influences/implements (as appropriate) delivery model improvements focussed on optimising the delivery model for the assigned portfolio; thereby returning value
  • Takes accountability for operational escalations and lead the business through to a resolution satisfactory
Jun 2012 - Mar 2016

Manager, Monitoring

Dimension Data

South Melbourne

Responsibilities:Management of the day-to-day functions of the Monitoring Team ensuring all contracted services are delivered and reported according to service deliverable and processesOwns delivery of a comprehensive Network Monitoring service nationallyOversee the event management and remote deployment of ITIL-aligned network monitoring toolset for 110.

Mar 2008 - May 2012

Team Leader, Monitoring

Dimension Data

South Melbourne

Mar 2006 - Mar 2008

Level 2 Engineer, Monitoring

Dimension Data

South Melbourne

Mar 2004 - Mar 2006

Customer Support

Myob

Application support for MYOB suite of Accounting software

Jun 2003 - Mar 2004

Manager, Bars & Lounges - Docklands Stadium, Melbourne

Spotless Services
Dec 1999 - Nov 2000
Team & coworkers

Colleagues at Rapid7

Other employees you can reach at rapid7.com. View company contacts for 1918 employees →

TO Timothy O'Toole Timothy O'Toole Colleague at Rapid7 Wrentham, Massachusetts, United States, United States View → AG Andy Gjata Andy Gjata Colleague at Rapid7 Austin, Texas, United States, United States View → AH Anna Hatton Anna Hatton Colleague at Rapid7 Greater Boston, United States View → ML Matthew Larue Matthew Larue Colleague at Rapid7 Atlanta, Georgia, United States, United States View → SK Suleman Khan Suleman Khan Colleague at Rapid7 United Kingdom, United Kingdom View → PH Philip Herr Philip Herr Colleague at Rapid7 United States, United States View → AD Arvind Dangar Arvind Dangar Colleague at Rapid7 Rajkot, Gujarat, India, India View → DS Douglas Schmidt Douglas Schmidt Colleague at Rapid7 Land O' Lakes, Florida, United States, United States View → JK Jiří Keresteš Jiří Keresteš Colleague at Rapid7 Czechia, Czech Republic View → BL Bingbin Li Bingbin Li Colleague at Rapid7 Toronto, Ontario, Canada, Canada View →
2 education records

Matthew Parker education

Dip Information Technology, Network Engineering

Box Hill Institute

Ccna, Cisco Network Academy

Bht
FAQ

Frequently asked questions about Matthew Parker

Quick answers generated from the profile data available on this page.

What company does Matthew Parker work for?

Matthew Parker works for Rapid7.

What is Matthew Parker's role at Rapid7?

Matthew Parker is listed as Strategic Customer Success Manager at Rapid7.

What is Matthew Parker's email address?

AeroLeads has found 1 work email signal at @rapid7.com for Matthew Parker at Rapid7.

Where is Matthew Parker based?

Matthew Parker is based in Manly, Queensland, Australia while working with Rapid7.

What companies has Matthew Parker worked for?

Matthew Parker has worked for Rapid7, Creativemass, Harbour It, Dimension Data Australia, and Dimension Data.

Who are Matthew Parker's colleagues at Rapid7?

Matthew Parker's colleagues at Rapid7 include Timothy O'Toole, Andy Gjata, Anna Hatton, Matthew Larue, and Suleman Khan.

How can I contact Matthew Parker?

You can use AeroLeads to view verified contact signals for Matthew Parker at Rapid7, including work email, phone, and LinkedIn data when available.

What schools did Matthew Parker attend?

Matthew Parker holds Dip Information Technology, Network Engineering from Box Hill Institute.

What skills is Matthew Parker known for?

Matthew Parker is listed with skills including Itil, Service Delivery, Managed Services, It Service Management, Incident Management, Cloud Computing, Management, and Team Management.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Matthew Parker you were looking for.

Matthew Parker
Matthew Parker
Mental Health Nursing Recruitment Specialist @ Monash Health
Melbourne, Vic
Matthew Parker
Matthew Parker
Transformation | Leadership | Portfolio Management | Operations | Strategic Mindset | Driving Customer Value
Greater Melbourne Area
2 email domains
Matthew Parker
Matthew Parker
Cx | Brand Strategy | Communications Planning
Greater Melbourne Area
2 email domains
View similar profiles