At Dominic Systems we help our clients realize efficiencies through system integration and automation. We ensure that all members of their team are up-to-date and in the loop no matter where they are on the planet allowing them to make informed decisions with the right information.Key Dynamics Projects:- D365 for management of a millwork manufacturing facility. D365 coordinating project lifecycle from Bid to Billing. Including integration with Microvellum drafting software for products and Dynamics GP for purchase orders, pricing and labour costs.- D365 for management of countertop fabrication company which took the project from the sale to the shop floor and site implementation. Including integration with Dynamics GP and on-prem SSRS reporting.- Deployed D365CE for Vancouver based charity to manage assistance provided to under-18 adolescents with heavy reporting and analysis of services delivered.- Implemented D365CE for Ontario municipality to manage their business outreach program and economic development within the city.Accomplishments:- Implemented internal policies and controls to increase monthly billable time by 28% (avg) through more efficient time management, system automation, data collection and project change order tracking.- Personally completed four D365 implementations to date and led additional six to completion (2021)- Improved consultant utilization with reporting and metrics- Reduced project budget overages by 43% and increased visibility for project managers & stakeholders

Guiding our team to deliver amazing technology services to businesses.Small businesses don’t get often get the chance to play with the big toys, that can be afforded by larger corporations. Matthew makes it his mission, to work with these businesses in the to develop their ROI on their technology investments.Dynamics Projects;- Implementing Microsoft Dynamics 365 CRM for multiple clients ranging from 5 users to 80+- Automating customer cycle and increasing order visibility for manufacturing organization of 65+- Decreasing field team's order delivery time by 36 hours and automating client follow ups for fabrication company covering three provinces.General Tech Projects include;- Moving aging Windows servers to virtualized Windows Environment - Increased employee productivity by implementing Remote Desktop Services- Successfully deployed Exchange Server for organizations and migrating others to the Office365 environment- Provided robust solution for offsite server and data backups allowing business continuity in the event of a disaster.- Completed multiple implementations of Windows Server Hyper-V 2012 resulting in increased performance and hardware use for clients.- Increased clients web-presence and business leads by completing multiple website projects (Responsible for client requirements and liaising with developer)Accomplishments;- Provided guidance for meeting PCI compliance- Completed security audits for clients resulting in identification of potential points of data compromise and generated solutions to mitigate these.- Working with clients to decrease their environmental impact using technology- Improved data visibility through reporting & dashboards- Increasing system reliability and availability through virtualization using Hyper-V and Windows Server- Strategic IT planning- Network Troubleshooting

Matthew has been developing and maintaining the I.T. systems to support one of the most advanced millwork & granite production shops in BC, serving the western provinces. The facility contains a dozen pieces of equipment, all computer controlled and connected requiring 24/7 availability.Key Achievements- Ensured continued customer protection and compliance by identifying information security inadequacies. Proposed & implemented solutions to correct these concerns and continue to work with our clients in a more secure manner.- Decreased time-to-production by implementing Dynamics CRM workflows to automatically route work orders through departments.- Reduced order entry error by 50%, reduced printed waste by 70% and provided a framework to both streamline production processes and team communication by deploying a customized Dynamics CRM installation.- Increased our operational server capacity and reduced operating costs by upgrading infrastructure components and migrating to virtualized servers. Responsible for capacity planning, deploying the new configurations and data migration.- Provided a seamless software distribution for staff utilizing Virtual Apps.- Reduced unnecessary time wasted on weekly reporting by integrating SQL based systems and automating report generation. This recovered 1-4 hours per week for staff.- Implemented an off-site backup system providing disaster recovery availability utilizing Dell AppAssure.- Developed an end-to-end web based scheduling system based on PHP/MySQLKey activities include;- Development of the Technology Roadmap to meet short and long term business requirements- Daily IT network operations- Managing IT support staff- Internal & External staff support resource- Implementation and management of IT & Information Policies- Project management & solution implementation

After previous successes in developing the IT systems, policies and procedures in the UK, at the request of the CEO, transferred to the Canadian office, to assume the IT Management position. While at this position, responsibilities included overseeing the daily IT operations for the office, IT staff and managed outside resources. During this time the opportunity arose to consult for the New-Zealand office for system upgrades and new ERP implementation.Key Achievements;- Coded and implemented call center management software - Established best practice policies for IT systems and standardized processes- Completed infrastructure rebuild to the latest version of Microsoft Server series- Advised & implemented MS Small Business Server deployment at the New Zealand location (On Site) including coordination with local contractors and vendors- Successfully helmed a project to develop a franchise-community website to increase communication and information for the franchise network across Canada.- Built IT support team to include additional tech-support and software developer.

Starting out in a Technical Support role as the only resource for the company, ambition & ability were recognized, and encouraged with more responsibilities. This role taught me to communicate on all levels – from non-jargon tech-support requests to board advisory meetings.Key Achievements- Coordinated infrastructure rebuild from two aging Novell servers to MS Windows Domain system.- Built and managed IT support & development team of 6 members to support business growth from 50 to 250+ employees.- Coordinated replacement of Nortel phone system working directly with Nortel technicians, onsite.- Developed IT training program for nationwide network of 600+ franchisees- Successfully completed project for a ‘Paperless office’ converting thousands of sheets of paper to an electronic medium every month. All easily accessible from the users desktop and integrated into the ERP.