Performed daily data entry in Material Monitoring System to ensure that all stocks are properly monitored. In charged for the accurately receiving, handling, issuance, storage and safekeeping of all stocks.Ensured that stocks are accomplished immediately to maintain/update stock level inventory.Received, verified and prepare Receiving Reports of incoming stocks to prepare complete and accurate documents and issue inventory items for sales and service.Prepared inventory reports and production reports.Monitored stocks issuance and delivery during the 3days caravan sales last August 28 -30, 2013 and contributed to reach the sales target up to 95%.Simultaneously performed as Customer Support and Retail Executive and Sales Assistant. Conducted probing of discovery questions in order to assess and analyzed the need of the customer.Delivered superior customer service by providing the right solutions to their inquiries.Proactively offer mobile and internet products to the customers to increasingly contribute sales.Acted as Officer in-charge in absence of the Retail Manager and performed other task that may be assigned by the Retail Manager.

• Analyzed the needs of our customers and recommended appropriate products for mobile and internet plans.• Managed multiple roles at once including sales and customer service.• Routinely handled as many as 20-30 customer contacts a day and decreased customer wait by 10 minutes.• Assisted the customers with their billing inquiries and acted as a technical support for basic trouble shooting of mobile device (Blackberry, iphone and android phones)• Increased store sales target on my contribution to the team up to 30% last October – December 2011.• Conducted customers’ credit checking, facility reservation and order creation for our internet/broadband plans.• Delivered superior customer service experience by ensuring proper supervision and resolution to after-sales transactions.