Support Engineer - Gateways
Current• Provide customer and engineering support for QAM, IP, and CMTS systems. • Provide tier 1 and tier 2 support for video, satellite, and internet gateway products• Prioritize support tickets coming through phone and support que in Salesforce & Jira• Interface with engineering teams to help solve equipment issue for quick resolution• Interface with overseas suppliers to evaluate, verify, and approve new & existing products• Write and edit product manuals• Organize customer and product information in Confluence• Project manage, design & create head end rack design, and coordinate new customer installs