Mike Plante Email & Phone Number

Central England

• Remit includes;
• The safety and welfare of all colleagues and customers.
• Consistently landing all customer, colleague, sales and profit targets within the Region and having a deep and ‘intuitive’ understanding of the key levers that should be pulled to deliver sustainable success.
• Communicating a shared vision & purpose within the Region and taking actions where leaders and colleagues are truly engaged, customers receive legendary customer care and sustainable business results are delivered.
• Being an exemplar performance coach who embeds performance leadership across the Region – unlocking legendary performance in their people and ensuring a rich talent across the Region and the Territory.
• Providing timely feedback, input and challenge to ensure we continuously learn and get it right first time for colleagues and customers.

Head of Business Development Drive Sales opportunities - Identify, source and secure new sales opportunities - Organise and attend sales meetings arising from the Sales & Marketing activities - Follow up all live opportunities through to project handover Key Account Management - Establish and manage new and existing relationships - Direct and manage all.

UK Retail

Business Development - Responsible for all facets of Business Development including contract review/completion, business case preparation/approval, tender presentation and relationship management - Oversee review, preparation and presentation of proposals for new and existing business opportunities Business Optimisation - Analyse performance of existing.

UK Retail

Responsible for overseeing Bureaux de Change operations at regional airport locationso 100 staff o 20 jobs created during my tenureo Over £100 million in annual sales o Instrumental in rollout and maximisation of automated delivery channels – ATMs and Onlineo Introduced a KPI benchmarking tool for front line staff used as the standard for performance.

Liverpool, United Kingdom

o Managed Flagship store in Liverpoolo Successfully drove performance through consistent delivery of the sales processo Managed daily operations by routinely evaluating business levels, delegating staff assignments and reviewing assistant management sales targets and sell-thru rates.o Opened new businesses in Bootle and Runcorn

Liverpool, United Kingdom

• Created complete retail infrastructure from the ground up for the UK’s largest technology internet retailer to open its retail business, including: o Writing a comprehensive operations and training manual o Creating.