As a Product Analyst at Qantas, I work with partners, vendors, and the wider technology domain to improve the system and support the delivery of new features, enhancements, and initiatives for the contact centre platform. I have a CSPO certification and over 10 years of experience in IT Business Analysis and Quality Assurance in various industries, including travel, loyalty, telecommunications, fin-tech, and insurance.My core competencies include client management, software testing, and problem solving. I am passionate about creating business solutions that meet the needs and expectations of the users and stakeholders. I thrive in an environment that fosters collaboration, innovation, and continuous learning.
Listed skills include Agile Methodologies, Quality Assurance, Requirements Gathering, Business Analysis, and 20 others.