Mariano Javier Rodriguez David Email & Phone Number

Argentina

-Collaborated with a Customer Success Manager to oversee successful client engagements across a portfolio of 40 US-based brands.-Provided day-to-day product support, focusing on marketing attribution, analytics, and media strategy to drive client satisfaction and product adoption.-Acted as the primary client contact, managing relationships and ensuring the seamless delivery of Measured products and services.-Conducted deep investigations and root cause analyses of customer issues using Jira.-Delivered customer service via Zoom, Slack, and email, maintaining strong and positive client relationships.-Assisted clients in interpreting marketing performance data and developing testing roadmaps.-Supported the design, execution, and analysis of in-market experiments across various media channels.-Contributed to marketing performance reviews, offering strategic insights on media effectiveness.

Provincia De Buenos Aires, Argentina

-QA Testing and Coordination: Took the lead in quality assurance testing and coordinated major enhancements and system fixes to ensure portal reliability and efficiency.-Portal Functionality: Continuously monitored portal functionality, recommending and implementing improvements. Achieved a remarkable 90% resolution rate for cases initiated by vendors and employees. -Automation Maintenance: Maintained and monitored existing automations and RPA processes to ensure ongoing efficiency and accuracy. Spearheaded the development of vital payment process automation using RPA technologies, resulting in a 60% reduction in manual intervention and ensuring the creation of 100% of Viacom critical payments.-User Satisfaction: Collaborated closely with PTP end users and the support team to swiftly identify and address system bugs and issues. This collaborative effort led to a 15% increase in user satisfaction over the past year.-Knowledge Article Creation: Initiated and crafted 700 knowledge articles related to PTP processes, significantly enhancing accessibility to critical information for employees worldwide since Ramp Up's launch in 2021.-Cross-Functional Collaboration: Collaborated with cross-functional teams to securely implement invoice and vendor changes, ensuring compliance with company policies and improving data integrity within the platform. -Training and Support: Lead training sessions, demos, and Q&A sessions for the PTP team, resulting in a 37% reduction in user-related support tickets in 2023. Served as a Global Trainer across Paramount for PTP-related systems, processes, and policies, delivering training to approximately 800 employees worlwide, including onsite training in New York, Los Angeles, Tel Aviv, Johannesburg, Santiago de Chile and Buenos Aires offices.-SLAs and Key Metrics: Assisted in reporting and analyzing SLAs and key metrics using Ramp Up, Alteryx, and Celonis, providing valuable insights for performance optimization.

Argentina

-Lead the establishment and development of the local Procure-to-Pay (PTP) team, focusing on business services and financial processes, while also leading comprehensive training programs to ensure team proficiency.-Responsible for the rigorous testing and successful implementation of the Service Now platform within the PTP function and the SLP ARIBA system for the Vendor Setup team, contributing to enhanced operational capabilities.-Lead the global training initiatives encompassing MARKET, ARIBA, and SLP ARIBA, elevating the skill sets and competencies of international teams.-Managed global vendor account governance and oversight

-Prepared and conducted training programs for onboarding new members of the PTP local team, ensuring seamless integration and proficiency.-Responsible of creating comprehensive assessments to evaluate the progress and performance of new team members, facilitating their professional growth.-Assumed the role of training lead for MARKET, SWIM, and CONCUR at Televisión Federal S.A, elevating the skill sets of personnel within these critical areas.-Undertook the responsibility of enhancing local payment processes, optimizing efficiency, and ensuring adherence to established protocols.-Collaborated closely with Finance and Production Heads across various LATAM and US regions to conceptualize, refine, and rectify operational processes, encouraging cross-functional improvements.

Argentina

-Delivered vendor and employee support through various communication channels, including email, phone, and meetings, ensuring effective and responsive assistance.-Oversaw the management of vendor invoices, purchase orders, and internal PTP financial operations, maintaining a streamlined and compliant financial process.-Monitored international payment transactions to uphold business commitments and regulatory compliance, ensuring seamless financial operations.-Led the processing of intercompany invoices, facilitating efficient financial transactions within the organization.-Assumed responsibility for the reconciliation of global vendor accounts, guaranteeing accuracy and integrity in financial records.

-Managed day-to-day corp card administration responsibilities, including addressing inquiries and providing dedicated support to cardholders.-Served as a crucial liaison between the organization and financial institutions (CITI Bank), maintaining seamless communication channels and proactively resolving any issues or concerns.-Maintained meticulous control over cardholder data, including accurate record-keeping and diligent database updates.-Conducted rigorous audits of the card program to ensure strict adherence to company policies, promptly identifying and rectifying any discrepancies or anomalies.-Oversaw monthly reconciliation of credit card statements by cross-referencing employee-submitted transactions within the global expense management system (Concur) with corresponding payment records. This entailed meticulous verification of transaction accuracy and completeness, as well as the investigation of any discrepancies.-Assumed responsibility for the day-to-day administration of the Concur expense-reporting system, ensuring its optimal functionality and delivering user support.-Troubleshooted functional and technical issues related to the Concur system, ensuring its uninterrupted operation and swift resolution of any challenges.-Enforced rigorous company policies and guidelines governing expense reporting within the Concur system, offering guidance to employees and addressing any instances of policy non-compliance.-Facilitated audits pertaining to expense reporting by supplying essential documentation, data, and support as needed.-Managed the download and timely payment of corporate card statements on a monthly basis, meticulously identifying and rectifying any discrepancies or accounting errors to uphold financial accuracy and completeness.

Martinez, Buenos Aires, Argentina

-Reviewed and approved invoices pertaining to MTV and Telefe operations in Argentina and Canada, ensuring accuracy and compliance with established protocols.-Provided dedicated support to vendors and employees utilizing Procure-to-Pay (PTP) systems, offering assistance through various communication channels, including email and phone.-Maintained rigorous control over and conducted audits of Travel and Expense (T&E) reports submitted by all company employees via the Concur platform, guaranteeing adherence to expense policies and financial compliance.-Assumed responsibility for the meticulous reconciliation of vendor accounts in Argentina, ensuring precision and integrity in financial records.

Montevideo, Uruguay

-Participated in an introductory program covering essential aspects of the business environment.-Collaborated closely with the Compliance Officer to gain in-depth familiarity with client registration procedures and operational protocols.-Engaged in direct interactions with the CEO to acquire a comprehensive understanding of the company's core operations.-Conducted meetings with financial advisors to acquire the skills necessary for establishing and nurturing client relationships, emphasizing effective communication and rapport-building.-Demonstrated commitment to compliance and adherence to financial industry standards, including Know Your Customer (KYC) policies and compliance regulations set forth by the Uruguayan Central Bank, ensuring full understanding and compliance with all applicable regulations.-Participated in the customization of the financial product portfolio, tailoring offerings to meet the unique needs and preferences of clients before presenting them as part of our service offerings.