Matthew Ronan Csm Email & Phone Number

Detroit, Mi, Us

Greater Detroit Area

Strategy and Transformation: Skilled in developing and executing strategic initiative plans that align with the overall business vision and goals. Ability to create short and long term roadmaps to guide organizations towards their desired future state. Experienced in using prioritization frameworks to effectively balance and identify immediate and long term actions. Ability to understand the ”big picture” and align key components of organizational transformation to drive stakeholder alignment ensuring successful execution of strategic initiatives. A strategic thinker with a results-driven approach, committed to helping organizations achieve their full potential.Agile Transformation: Proficient in customer journey mapping, value stream mapping, and service blueprinting, ensuring a holistic approach to Agile adoption. Proven ability to guide cross-functional teams through the upfront components of the Agile adoption process, resulting in improved collaboration, faster delivery times, and increased customer satisfaction. Skilled in facilitating workshops and discovery sessions and committed to continuous improvement and helping organizations achieve their strategic goalsBusiness Process Improvement: Led business process improvement efforts during strategic projects and technology implementations for customer-centric organizations. Matt has a passion for streamlining and optimizing business operations. Skilled in conducting gap analysis to identify areas for improvement, performing current and future state assessments to inform strategic decisions, and delivering actionable improvement recommendations to drive change. Adept at facilitating cross-functional teams and leading process improvement projects from start to finish, delivering measurable results and increased efficiency. Committed to delivering value to organizations and driving positive change through process improvement initiatives.

Greater Detroit Area

Supported application design and solution delivery for global enterprise applications with an ADBB of $30MMDeveloped strong connections with internal business partners and leaders that cultivated trust in service delivery and understanding of business needs and requirementsSuccessfully led key stakeholder interviews and JAD sessions to elicit information on business processes and requirements to support feature development for highly visible global business applicationsResponsible for managing and maintaining a backlog of features, user stories and other requirements in an agile environment (Jira / AzureDevOps)Partnered with technical resources during development and testing assisting with organizing testing efforts and and analyzing outcomes in effort to mitigate and eliminate production defectsServed as a lead analyst for leadership quarterly IT operations reviews that outlined the health and status for the Global Purchasing and Supplier Quality initiatives and projects

Greater Detroit Area

Supported highly visible strategic IT projects through planning, development, and delivery, both on time and within budget across various functional areas within the organizationServed as lead analyst for planning and delivery of the Individual Health Insurance Marketplace (online quote to shopping cart) for external customers and partnering independent insurance agenciesManaged and supported configuration and requirements for membership, billing, and commissions modules within the core enterprise claims processing system, Facets (TriZetto)Partnered with various stakeholders cross functionally providing strategic subject matter expertise for business process analysis, data integration, reporting, and metrics.Championed the planning, prioritization, and delivery of system enhancements and defect resolution for critical IT solutions and business processes

Health Alliance Plan

Supported a successful TriZetto Facets system implementation from discovery through deployment serving as a subject matter expert across multiple cross-functional verticals such as membership, billing, commissions, and financeServed as lead analyst for planning and delivery of the Individual Health Insurance Marketplace (ecommerce quote to shopping cart) for external customers and partnering independent insurance agenciesFacilitated stakeholder discussions aimed at identifying and analyzing technical and functional gaps that enabled successful solution design and implementationProvided advanced support for existing and new implementations, including root cause analysis, detailed impact analysis, functional design development, and requirements managementSolutioned and designed processes and tools that helped close capability and operational gaps across various functional areas within an organization

Brighton, Michigan

In this role, I handle a wide range of responsibilities that are crucial to the organization's success. These include meticulous bookkeeping to ensure accurate financial records, strategic financial support to help the association make informed decisions, and business process optimization to streamline operations and maximize efficiency. Moreover, I possess a deep understanding of general non-profit knowledge, which allows me to navigate the unique challenges and opportunities that arise in the non-profit sector. My commitment to helping this youth hockey association achieve its mission and sustain its operations drove an increase in youth hockey enrollments.

Providing expert services in online class registration, facilities management and daycare organization.

Novi, Michigan

Providing support to Systime, Inc's valued customers as well as future customers. Assisting in development of marketing strategies and seeking out new innovative tools and motives to deliver our business.Assisting in website operations as well as order processing.

Bba, Marketing

Activities and Societies: Delta Sigma Phi - Gamma Tau

High School Diploma