AeroLeads people directory · profile
Mitch Scanlan Email & Phone Number
Director, Strategy and Operations
at
BlinkRx
1 work email found
@uber.com
2 phones found area 618
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Strategy and Operations
Location
Denver, Colorado, United States
Company size
Who is Mitch Scanlan? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mitch Scanlan is listed as Director, Strategy and Operations at BlinkRx, a company with 494 employees, based in Denver, Colorado, United States. AeroLeads shows a work email signal at uber.com, phone signal with area code 618, and a matched LinkedIn profile for Mitch Scanlan.
Mitch Scanlan previously worked as Independent Consultant, Support Automation at Freelance and Director, Head of CX & Central Operations at Shef. Mitch Scanlan holds Bachelor Of Science In Business (Bsb) from Eastern Illinois University.
Company email context
Email format at BlinkRx
This section adds company-level context without repeating Mitch Scanlan's masked contact details.
*@uber.com
68% confidence
AeroLeads found 1 current-domain work email signal for Mitch Scanlan. Compare company email patterns before reaching out.
Profile bio
About Mitch Scanlan
As a seasoned CX leader with nearly 12 years of experience at transformative companies like Uber and Shef, I help organizations build customer support operations that are not only efficient and scalable but also people-centered. As a founding member of the CX function at Uber, I have led CX teams at every stage of a company's growth, and have managed teams ranging from a dozen to 1300+ team members. As a people leader, I’m committed to fostering a culture of 'high performance with high support,' where ambitious team members are afforded the resources, empathy, and coaching needed to thrive. While I'm a people-first leader at heart, I also believe that we are at a pivotal inflection point with regards to Customer Experience: tomorrow's best-in-class CX function must put technology and people at the heart of strategy.To that end, I'm currently advising companies on transforming their customer support operations using AI and automation. How I can help you:• Tailored Automation Strategy: Design AI and automation strategies that fit seamlessly into your existing workflows and deliver measurable improvements.• Expert Software Vendor Selection: Choose the right AI and automation tools that align with your goals, ensuring you get the best ROI.• Seamless System Integration: Implement AI-driven solutions into your customer support system for fast, guaranteed results.• Continuous Support & Data-Driven Insights: Guide you through the full automation journey, with analytics that help optimize performance and ensure ongoing success.Let’s work together to elevate your customer support with AI and automation that actually works.
Listed skills include Leadership, Writing, International Business, Social Media, and 61 others.
Current workplace
Mitch Scanlan's current company
Company context helps verify the profile and gives searchers a useful next step.
Blinkrx
9 roles
Mitch Scanlan work experience
A career timeline built from the work history available for this profile.
Independent Consultant, Support Automation
Current
Freelance
I help companies transform their customer support operations using AI and automation.
Sep 2024 - Present
Director, Head Of Cx & Central Operations
CurrentI lead an operations team at Shef responsible for Customer Experience, Merchant Acquisition and Onboarding, Merchant Success, and Trust & Safety. My team has increased the monthly volume of merchants acquired by more than 5X and we achieve CSAT scores of around 90% for merchants.
Feb 2022 - Present
Head Of Customer Satisfaction (Program Lead)
I led 60+ department leaders and managers across 15 work areas to achieve a step change in customer-centricity. The program reduced the need for customers to submit duplicate contacts for the same issue by 12% and realized a 4pp reduction in contact rate from driver partners.
Jun 2020 - Sep 2021
Head Of Risk & Compliance Operations (Program Lead)
Faced with increasing regulatory pressure under PSD2 and GPDR, my team of six operations managers and I built Uber’s first ever compliance operations function, serving 30+ markets in 20+ languages. I led privacy and payments compliance operations, running KYC, Transaction Monitoring, Sanctions Screening for 200K+ partners. I also oversaw EMEA’s Document.
Jan 2018 - Jun 2020
Senior Operational Excellence Manager
I obtained a Lean Six Sigma Black Belt certification and worked on a variety of process optimization projects. I led initiatives that reduced support costs by 4% through improved contact routing and reduced phone support costs by 25% through channel mix optimization, both without negatively impacting customer satisfaction. During the merger of Yandex and.
Jan 2016 - Jan 2018
Global Program Manager, Internal Systems
I led a year-long effort to standardize our primary support software (Zendesk) across 60+countries. Also, I made key contributions to reducing software licensing costs by more than 25%, and developed new global routing processes, improving median First Response Time (FRT) by nearly 10%.
May 2015 - Jan 2016
Community Operations Manager
After leading a successful project to standardize lines of business, support processes, and operational standards across the Midwest region, I expanded the effort across all of North America. I also managed a team of 15 customer support agents and personally responded to 20K+ escalated contacts.
Feb 2014 - May 2015
Data Specialist
Apr 2013 - Feb 2014
1 education record
Mitch Scanlan education
-
Eastern Illinois University
FAQ
Frequently asked questions about Mitch Scanlan
Quick answers generated from the profile data available on this page.
What company does Mitch Scanlan work for?
Mitch Scanlan works for BlinkRx.
What is Mitch Scanlan's role at BlinkRx?
Mitch Scanlan is listed as Director, Strategy and Operations at BlinkRx.
What is Mitch Scanlan's email address?
AeroLeads has found 1 work email signal at @uber.com for Mitch Scanlan at BlinkRx.
What is Mitch Scanlan's phone number?
AeroLeads has found 2 phone signal(s) with area code 618 for Mitch Scanlan at BlinkRx.
Where is Mitch Scanlan based?
Mitch Scanlan is based in Denver, Colorado, United States while working with BlinkRx.
What companies has Mitch Scanlan worked for?
Mitch Scanlan has worked for Blinkrx, Freelance, Shef, Uber, and Grubhub Seamless.
How can I contact Mitch Scanlan?
You can use AeroLeads to view verified contact signals for Mitch Scanlan at BlinkRx, including work email, phone, and LinkedIn data when available.
What schools did Mitch Scanlan attend?
Mitch Scanlan holds Bachelor Of Science In Business (Bsb) from Eastern Illinois University.
What skills is Mitch Scanlan known for?
Mitch Scanlan is listed with skills including Leadership, Writing, International Business, Social Media, Requirements Analysis, Objectives And Key Results, Executive Presentations, and Data Analysis.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial