Michael Shaughnessy Email & Phone Number

Raleigh, North Carolina, Us

I spearheaded the growth of a dynamic digital learning SaaS and content services firm, serving enterprises across North America and generating $17 million in annual revenue. My leadership was instrumental in integrating 6 acquired companies into TLN, optimizing operations and driving revenue growth. I managed a $13 million budget and a talented team of 60 people across North America, ensuring seamless integration and maximizing our collective impact.𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲:◆ Exceeded $17M+ annual earned revenue through strategic oversight of service delivery, including meticulous management, measurement, and incentivization to ensure organizational alignment, resource optimization, and team goal attainment.◆ Championed the "One Company" initiative, unifying TLN subsidiaries under shared IT systems, consistent branding, and standardized titles. Achieved 100% completion of near-term project tasks, driving seamless brand relaunch and unified operations.◆ Drove $10M in total product contract renewals over 2 years. ► Ranked #2 among TLN's sales contributors for $5.8M in sales bookings in 2022 and played a key role in securing recurring revenue to meet corporate sales goals. ► Successfully secured a critical multi-million dollar, multi-year renewal for a key client, extending contract from 3 to 6 years despite substantial client and organizational flux, along with competitive pressures. ► Negotiated a 4-year escalating annual revenue renewal contract with a demanding healthcare client, doubling annual fee by contract's end while delivering constrained, mutually beneficial product enhancements.

Raleigh, North Carolina, Us

I took the reins at LogicBay, a cloud-based PRM software company empowering industrial manufacturers, as their Chief Operating Officer. Leading a $3M budget and reporting directly to the CEO, I spearheaded profitability and ensured exceptional service delivery to a global clientele, including industry giants like Caterpillar and Texas Instruments. My focus on operational excellence and strategic IT initiatives streamlined daily operations and customer care, driving success for LogicBay and its partners.𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲:◆ Delivered profitability for 11 out of 14 years, achieving 7 consecutive years of growth through revenue mix optimization, IT spend control, and operational efficiency improvements. Increased gross margin by 28 percentage points (from 39% to 67%).◆ Spearheaded LogicBay's successful acquisition by Pluribus Technologies in 2020, delivering a return on investment for shareholders through a seamless due diligence process.◆ Transformed LogicBay from a project-based services provider to a SaaS product company, driving a shift to over 90% recurring revenue through SaaS subscriptions, ensuring consistent and predictable income streams.◆ Established a partnership arrangement, securing a multi-year revenue share deal with a prestigious university to co-develop and sell non-credit online courses, generating $2.4M in gross revenue (2009-2012).

Raleigh, North Carolina, Us

I played a pivotal role in integrating KLi Learning's and LogicBay's operations following the 2004 acquisition. By streamlining processes and optimizing efficiencies, I spearheaded improved gross margin, driving profitability for the combined entity. As part of this effort, I oversaw service delivery for a $4.5 million North American revenue stream, ensuring exceptional customer satisfaction. Leading a diverse team of 15 across services, IT, and administration, I fostered a collaborative environment that delivered outstanding results.◆ Turned around LogicBay's profitability by increasing gross margin from 39% to 50%, from a strategic revenue shift (from 100% services to a product and service model), and implementing operational efficiency improvements.◆ Achieved profitability for LogicBay after 4 years of losses by transitioning to a mixed revenue model, implementing recurring revenue streams, adjusting pricing, completing integration with KLi Learning, and enhancing operational efficiency.◆ Shepherded LogicBay's shift to recurring revenue with strong support services, growing an enterprise account from a $10K project to $2.2M in recurring revenue from a Fortune 100 client within 3 years.

Raleigh, North Carolina, Us

I architected and led the Project Management (PM) function at KLi Learning, a B2B eLearning consulting and development provider, including custom web development. While generating $2.7 million in annual revenue, my focus was ensuring client satisfaction for industry leaders like Citigroup and Microsoft. My leadership and PM expertise empowered our team to deliver top-notch eLearning solutions and foster long-lasting client relationships..◆ Generated $2.7M in earned revenue during inaugural year after building and developing a high-performing 4-person team.

Bachelor Of Science - Bs, Computer Science

Master Of Business Administration - Mba, Marketing; Finance