Matt Slater Email and Phone Number
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Experienced International Director/Management Consultant with a proven history of working in both non-profit/for-profit sectors. Skilled in Business Process, Strategy, Sustainable Development, Retail, International Business, and Quality Management. Strong media and communication professional with a Bachelor of Arts (BA) focused in Humanities/Humanistic Studies from University of Lincoln.
Five Senses Coffee
View- Website:
- fivesenses.com.au
- Employees:
- 51
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Director Of Coffee And Management ConsultantFive Senses CoffeeWest Melbourne, Vic, Au
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Director Of Coffee/Management ConsultantFive Senses Coffee Sep 2018 - PresentMelbourne, Australia
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International Re:Co Symposium DirectorWorld Coffee Events Nov 2015 - May 2018Re:co (Regarding: coffee) is a unique event designed for high-level discussion, leading innovation and strategy development for those passionate and influential in the world of specialty coffee.Through a mixture of speakers, interactive experiences and opportunities for conversation, Re:co looks at the specialty coffee market, the challenges we face and some of the solutions we have, and also shine a light on opportunities for growth and development and will delve into how these can be approached.Re:co’s audience are those looking to gain insight into the specialty coffee market and supply chain, as well as those looking to be challenged and inspired by their industry. It is an essential event for leaders of businesses who believe that collaborative work and discussion can benefit all involved. -
Coffee SpecialistFalcon Coffees Ltd Dec 2012 - Oct 2015Falcon Specialty work direct with forward thinking coffee growers year on year to source specialty coffees and have a commitment to paying sustainable prices no matter where the market trades. They work closely with growers supporting and implementing various socioeconomic and agronomy projects at origin.Falcon Specialty also work closely with a range of roaster clients across the world.Overview:- Specialty green coffee sourcing, buying, importing and sales- Origin relationships – projects, social auditing and quality improvement initiatives- Green coffee grading/scoring using the SCAA’s Q Coffee System- Sample roast production and training- New Start Roaster Support – cupping, roast and blend development, food technology, etc.Coffee holds incredible potential for positive change in the lives of tens of millions of smallholder farmers and their communities. -
Head Of Service Delivery / Mim (Major Incident Management)Intechnology Plc May 2011 - Sep 2012Harrogate, United KingdomResponsible for the successful end to end delivery of InTechnology’s managed service offerings to customers across the UK and Europe in this senior management role. -
Customer Services Manager / Mim (Major Incident Management)Intechnology Plc Apr 2009 - May 2011Harrogate, United KingdomCore objective: create a sustainable customer service improvement strategy to consistently exceed customer expectation.Aims: to improve the ‘customer service experience’, promote advocacy, increase customer retention and reduce churn.‘Price is not the main reason for customer churn, it is actually due to the overall poor quality of customer service’ – Accenture global customer satisfaction report 2008‘It costs 6-7 times more to acquire a new customer than retain an existing one’ – Bain & CompanyMIM (Major Incident Management) - In addition to the core customer services focus I was one of six Major Incident Manager 's for the business dealing with infrastructure incidents and vendor supply issues which impacted multiple users/key platform services; a key point of escalation internally and externally for over 5 years within the business.
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Customer Services Team LeaderIntechnology Plc Dec 2006 - Apr 2009Harrogate, United Kingdom
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Customer Service ExexcutiveBettys & Taylors Of Harrogate May 2005 - Dec 2006 -
Sales & Marketing CoordinatorBettys & Taylors Of Harrogate Feb 2004 - May 2005Harrogate, United Kingdom
Matt Slater Skills
Matt Slater Education Details
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Humanities/Humanistic Studies
Frequently Asked Questions about Matt Slater
What company does Matt Slater work for?
Matt Slater works for Five Senses Coffee
What is Matt Slater's role at the current company?
Matt Slater's current role is Director of Coffee and Management Consultant.
What is Matt Slater's email address?
Matt Slater's email address is ma****@****ogy.com
What schools did Matt Slater attend?
Matt Slater attended University Of Lincoln.
What skills is Matt Slater known for?
Matt Slater has skills like Service Delivery, Management, Managed Services, It Service Management, Prince2, Customer Service, Leadership, Itil, Business Process, Governance, Data Center, Strategy.
Who are Matt Slater's colleagues?
Matt Slater's colleagues are Caleb Heinselman, Daniel Pellegrini Cezare, Matthew Smithies, Justin Bianchi, Shaughan Dunne, Adrian Dart, Emily Duong.
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Matt Slater
Founder & Managing Director At China Checkup - Helping Businesses Everywhere Work Successfully With Chinese CompaniesBrisbane, Qld3gmail.com, senlinx.com, chinacheckup.com1 +614843XXXXX
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