Matthew Smith Email & Phone Number

Downers Grove, IL, US

• Work with new clients to assist with establishing their website and online presence.
• Average number of active clients ranges from 20 - 30 at one time.
• Scheduled calls and online meetings with 16 - 20 clients weekly.
• Responsible for informing clients about the additional services purchased with their package.
• Educating clients and ensuring they have the tools needed to build a successful website
• Actively checking client accounts daily to ensure timely updates are made regarding their website progression

Downers Grove, IL, US

• Oversee the employee engagement committee
• Manage all company announcement regarding upcoming company events
• Plan and Execute company events throughout the year
• Plan Volunteer Events each quarter for employees to give back to the community
• Major events include company lunches, the company picnic, and the holiday party

Downers Grove, IL, US

• Support new products and partners by assessing training needs and developing and implementing training plans/programs
• Maintain updated records of training curricula and materials both digital and print
• Implement and coordinate onboarding training for all new hires.
• Schedule training and coordinate logistics for classroom and virtual training sessions and events as needed based on business needs.
• Conduct role-playing activities to develop interpersonal skills.
• Conduct client facing sales and product webinars.

Downers Grove, IL, US

• Manage a department of 20 employees including offshore contractors.
• Managing day-to-day operations of the Client Services Team by monitoring workflow and call volume
• Ensuring the retention of clientele by handling all escalated calls and addressing customer concerns
• Consistently implement new processes and procedures to exceed customer expectations
• Oversight and development of employee training processes.

Downers Grove, IL, US

• Provide both maintenance and support for over 10,000 client websites.
• Help our clients to make their website look the best it can by using HTML and CSS.
• Customize our themes/templates to better assist our clients in making their website a better marketing tool for their individual practice's needs.
• Creating custom headers, photos, and banners in Photoshop
• Provide color and layout change mockups
• Perform one-on-one training sessions with clients and coworkers

Downers Grove, IL, US

• Leading clients through the process of creating their personalized website.
• Overseeing all aspects of each client's account: Domain Transfers, Support Requests, Search Engine
• Optimization and Online Reputation Management.
• Understanding the goals and objectives of new clients and translating those needs appropriately through the onboarding process.
• Working closely with all internal teams to ensure every client’s onboarding process is successful.
• Training clients in our software platform and providing education for all products and processes.

Downers Grove, IL, US

• Responsible for answering inbound phone calls from clients and ensuring client satisfaction by the end of the call.
• Handled 50+ daily client inquiries, complaints, billing questions, and service requests in a primary client facing position.
• Provided excellent customer service by identifying customer’s needs, providing recommendations using product knowledge, and responding to customers’ concerns and questions.
• Achieved a 100% on time completion and satisfactory rate for all client work orders assigned to me.
• Provided technical support to clients including website updates and troubleshooting using CSS, HTML, and Sitebuilder platform
• Created social media pages such as Twitter, and Facebook, enabling clients to increase their medical practices Social Media Presence.

Kansas City, MO, US

Kansas City, MO, US

Kansas City, MO, US

Plan, facilitate and execute business meetings for 150 - 300+ students and alumni with supplemental information and power point presentations.Serve as the liaison between the National Fraternity/administrative offices and all Chicago area chapters and extension efforts. Lead a group of alumni volunteers supporting all local chapters and national leadership.

Kansas City, MO, US

Plan, facilitate and execute business meetings for 150 - 300+ students and alumni with supplemental information and power point presentations.Serve as the liaison between the National Fraternity/administrative offices and all Chicago area chapters and extension efforts. Lead a group of alumni volunteers supporting all local chapters and national leadership.

Kansas City, MO, US

Plan, facilitate and execute business meetings for 150 - 300+ students and alumni with supplemental information and power point presentations.Serve as the liaison between the National Fraternity/administrative offices and all Chicago area chapters and extension efforts. Lead a group of alumni volunteers supporting all local chapters and national leadership.

M85 is an assemblage of my creative capabilities, especially as they relate to today's digital world. Assist in the management of social media accounts. (Facebook, Instagram, and Twitter)Assist in the development/execution of marketing and social media projects.Creation and layout design of banners, step and repeats, flyers, etc. M85 Digital Media runs and.

Chicago, US

Assist in all aspects of event planning such as researching locations, sourcing bloggers and guest outreach. Scheduling, tracking, support and execution of production/event.Function as VIP liaison during live airings and events. Create/Contribute to social media accounts prior, during, and after event. (Facebook, Instagram, and Twitter)Monitor/evaluate.

Chicago, US

Assist in the development/execution of marketing and social media projects.Assist in the development/implementation of marketing plans and strategies for an assortment of clients.Collect and analyze marketing analytics to develop and adjust marketing plans and create recap reports.Assist in marketing and public relations project with outside.

Libertyville, Illinois, US

• Responsible for answering inbound phone calls from clients and ensuring client satisfaction by the end of the call.
• Handled 50+ daily client inquiries, complaints, billing questions, and service requests in a primary client facing position.
• Provided excellent customer service by identifying customer’s needs, providing recommendations using product knowledge, and responding to customers’ concerns and questions.
• Achieved a 100% on time completion and satisfactory rate for all client work orders assigned to me.
• Provided technical support to clients including website updates and troubleshooting using CSS, HTML, and Sitebuilder platform
• Created social media pages such as Twitter, and Facebook, enabling clients to increase their medical practices Social Media Presence.

San Francisco, CA, US

Promote our product and encourage everyone to do the sameListen to the customer and observe non-verbal cues to anticipate service needsOffer product suggestions and add on additional items when engaging with customersDemonstrate a sense of urgency and pride while executing tasks and processesMaintain a clean and safe environment that prevents loss and.

Chicago, IL, US

Assist faculty, staff, students and other users in the operation of standard classroom audio/visual equipment including desktop and laptop computers, mobile and ceiling-mounted data projectors, conference phones and televisions. Responsibilities included: Ensuring that users are able to properly utilize classroom audio/visual equipment. Delivery, setup and.

Chicago, IL, US

Facilitated orientation sessions in the Spring and Summer to help connect and introduce new students to Roosevelt University's Chicago Campus.

Chicago, IL, US

Took quality souvenir photographs for venue guestsEncourage customers to view their photos and complete sales of souvenir photographs

Bentonville, Arkansas, US

Supervisor over front-end associates, assigned duties, assisted in hiring, produced weekly schedules, preformed coachings and evaluations of associates.

Bentonville, Arkansas, US

Supervisor over front-end associates, assigned duties, assisted in hiring, produced weekly schedules, preformed coachings and evaluations of associates.

Bentonville, Arkansas, US

Created/Coordinated presentations of our Partner Membership Program to companies of 100+ employees Preformed/Coordinated annual membership drives for companies of 50+ employeesParticipated in monthly membership blitzing Coordinated in club membership events and promotionsParticipated in local Chamber Of Commerce networking events

Bentonville, Arkansas, US

Club Coordinator of membership and credit program Evaluated membership and credit productivity analytics for management.Created/coordinated store program for training new associates on membership and creditCompeted weekly/monthly membership and credit signing compliance

Bentonville, Arkansas, US

Supervisor over café associates, assign duties, hiring, scheduling, coaching, and evaluating associates.Maintain Café operations.Receives and stocks merchandise for café.Perform audits, and inventory for café.

Bentonville, Arkansas, US

Proceed New/Upgrade Phone Contracts Worked with local Reps from Cell Phone companies Perform phone audits

Bentonville, Arkansas, US

Club Coordinator of membership and credit program Evaluated membership and credit productivity analytics for management.Created/coordinated store program for training new associates on membership and creditCompeted weekly/monthly membership and credit signing compliance

Bentonville, Arkansas, US

Sold Memberships, and CreditProvides Info to Members Proceed Returns and Exchanges

Bentonville, Arkansas, US

complete sales transactions quickly and accurately

Provided Graphic Design, Web Design, and Photography services to local business.Graphic/Web Design Market and advertise services to attract clientsBuilt/Redesigned websites based on each client’s requirements Evaluate web analytics to provide feedback to clients. Create/design logos and layouts for marketing materials.Photography Analyze and decide how to.

Merchandise Coordinator (2010-2012)Conducted research of merchandise venders/distributors.Facilitated surveys to gather community feedback. Evaluated prior inventory and merchandise sales.Volunteer Coordinator (2007-2011)Create/coordinate monthly community engagement event.Lead collaborative efforts with corporate sponsors to coordinate larger groups of.

Arlington, Texas, US

Supervised employees, assign dutiesWorked on arcade games

Bachelor'S Degree, Marketing

Photography

Associate'S Degree, Graphic Design

High School, General Studies