• Work with new clients to assist with establishing their website and online presence.• Average number of active clients ranges from 20 - 30 at one time.• Scheduled calls and online meetings with 16 - 20 clients weekly.• Responsible for informing clients about the additional services purchased with their package.• Educating clients and ensuring they have the tools needed to build a successful website• Actively checking client accounts daily to ensure timely updates are made regarding their website progression

• Oversee the employee engagement committee• Manage all company announcement regarding upcoming company events • Plan and Execute company events throughout the year • Plan Volunteer Events each quarter for employees to give back to the community • Major events include company lunches, the company picnic, and the holiday party

• Support new products and partners by assessing training needs and developing and implementing training plans/programs • Maintain updated records of training curricula and materials both digital and print• Implement and coordinate onboarding training for all new hires.• Schedule training and coordinate logistics for classroom and virtual training sessions and events as needed based on business needs.• Conduct role-playing activities to develop interpersonal skills.• Conduct client facing sales and product webinars.

•Manage a department of 20 employees including offshore contractors.• Managing day-to-day operations of the Client Services Team by monitoring workflow and call volume• Ensuring the retention of clientele by handling all escalated calls and addressing customer concerns• Consistently implement new processes and procedures to exceed customer expectations• Oversight and development of employee training processes.

• Provide both maintenance and support for over 10,000 client websites.• Help our clients to make their website look the best it can by using HTML and CSS.• Customize our themes/templates to better assist our clients in making their website a better marketing tool for their individual practice's needs.• Creating custom headers, photos, and banners in Photoshop• Provide color and layout change mockups• Perform one-on-one training sessions with clients and coworkers • Work with difficult clients to better understand their needs and help them accomplish the look and feel of their website that they are looking for.• Managing day-to-day operations of the Front End Developer Team by monitoring workflow and client communication.• Consistently implement new process to improve the workflow and client communication to exceed customer expectations.• Assist with training new employees and also retraining current employees.• Mentor new and existing staff with coding issues, how to correct code, and how to manipulate the existing code to suit each client's individual needs.

• Leading clients through the process of creating their personalized website.• Overseeing all aspects of each client's account: Domain Transfers, Support Requests, Search Engine • Optimization and Online Reputation Management.• Understanding the goals and objectives of new clients and translating those needs appropriately through the onboarding process.• Working closely with all internal teams to ensure every client’s onboarding process is successful.• Training clients in our software platform and providing education for all products and processes.• Extensive email and telephone communication with clients.• Providing excellent customer service; consistently going above and beyond to ensure the client has a positive experience in onboarding with Officite.

•Responsible for answering inbound phone calls from clients and ensuring client satisfaction by the end of the call.•Handled 50+ daily client inquiries, complaints, billing questions, and service requests in a primary client facing position.•Provided excellent customer service by identifying customer’s needs, providing recommendations using product knowledge, and responding to customers’ concerns and questions.•Achieved a 100% on time completion and satisfactory rate for all client work orders assigned to me.•Provided technical support to clients including website updates and troubleshooting using CSS, HTML, and Sitebuilder platform•Created social media pages such as Twitter, and Facebook, enabling clients to increase their medical practices Social Media Presence. •Researched SEO trends, in the event of clients asking about algorithm updates.

Plan, facilitate and execute business meetings for 150 - 300+ students and alumni with supplemental information and power point presentations.Serve as the liaison between the National Fraternity/administrative offices and all Chicago area chapters and extension efforts. Lead a group of alumni volunteers supporting all local chapters and national leadership and service programs. Delegate individual roles and responsibilities all related to supporting local chapters and extension efforts.Visit all Chicago area chapters and extension efforts on a regular basis to ensure information is being communicated as well as building relationships with active members and advisors.Attend local, regional and national conferences to help support the fraternity as well as attending leadership seminars and supplemental workshops to help enhance alumni and volunteer roles.

Plan, facilitate and execute business meetings for 150 - 300+ students and alumni with supplemental information and power point presentations.Serve as the liaison between the National Fraternity/administrative offices and all Chicago area chapters and extension efforts. Lead a group of alumni volunteers supporting all local chapters and national leadership and service programs. Delegate individual roles and responsibilities all related to supporting local chapters and extension efforts.Visit all Chicago area chapters and extension efforts on a regular basis to ensure information is being communicated as well as building relationships with active members and advisors.Attend local, regional and national conferences to help support the fraternity as well as attending leadership seminars and supplemental workshops to help enhance alumni and volunteer roles.

Plan, facilitate and execute business meetings for 150 - 300+ students and alumni with supplemental information and power point presentations.Serve as the liaison between the National Fraternity/administrative offices and all Chicago area chapters and extension efforts. Lead a group of alumni volunteers supporting all local chapters and national leadership and service programs. Delegate individual roles and responsibilities all related to supporting local chapters and extension efforts.Visit all Chicago area chapters and extension efforts on a regular basis to ensure information is being communicated as well as building relationships with active members and advisors.Attend local, regional and national conferences to help support the fraternity as well as attending leadership seminars and supplemental workshops to help enhance alumni and volunteer roles.

M85 is an assemblage of my creative capabilities, especially as they relate to today's digital world. Assist in the management of social media accounts. (Facebook, Instagram, and Twitter)Assist in the development/execution of marketing and social media projects.Creation and layout design of banners, step and repeats, flyers, etc. M85 Digital Media runs and operates Matthew Keeps Swimming and mjsmtih0523

Assist in all aspects of event planning such as researching locations, sourcing bloggers and guest outreach. Scheduling, tracking, support and execution of production/event.Function as VIP liaison during live airings and events. Create/Contribute to social media accounts prior, during, and after event. (Facebook, Instagram, and Twitter)Monitor/evaluate social media platform feeds during productions and events. Managed/coordinate street team volunteers for events. Events: Women Driving Excellence at Women’s Day at The Auto Show

Assist in the development/execution of marketing and social media projects.Assist in the development/implementation of marketing plans and strategies for an assortment of clients.Collect and analyze marketing analytics to develop and adjust marketing plans and create recap reports.Assist in marketing and public relations project with outside vendors/sponsors.Create/contributed to databases to enhance organization and efficiency.

•Responsible for answering inbound phone calls from clients and ensuring client satisfaction by the end of the call.•Handled 50+ daily client inquiries, complaints, billing questions, and service requests in a primary client facing position.•Provided excellent customer service by identifying customer’s needs, providing recommendations using product knowledge, and responding to customers’ concerns and questions.•Achieved a 100% on time completion and satisfactory rate for all client work orders assigned to me.•Provided technical support to clients including website updates and troubleshooting using CSS, HTML, and Sitebuilder platform•Created social media pages such as Twitter, and Facebook, enabling clients to increase their medical practices Social Media Presence. •Researched SEO trends, in the event of clients asking about algorithm updates.

Promote our product and encourage everyone to do the sameListen to the customer and observe non-verbal cues to anticipate service needsOffer product suggestions and add on additional items when engaging with customersDemonstrate a sense of urgency and pride while executing tasks and processesMaintain a clean and safe environment that prevents loss and minimizes riskKeep our product folded, sized, in-stock and our visual elements maintained on the salesfloorReturn go-backs from the fitting room to the salesfloorWelcome customers to the fitting room and keep the area neat, clean and organized at all timesEngage in genuine conversation while completing cashwrap transaction processes quickly and accuratelyKeep all cashwrap supplies in stock and organizedUnderstand and follow all company-defined policies and procedures

Assist faculty, staff, students and other users in the operation of standard classroom audio/visual equipment including desktop and laptop computers, mobile and ceiling-mounted data projectors, conference phones and televisions. Responsibilities included: Ensuring that users are able to properly utilize classroom audio/visual equipment. Delivery, setup and pickup of equipment to classrooms that do not yet have installed audio/visual systems. Setup and management of teleconferenced classes and administrative meetings. Basic troubleshooting of Multimedia Services audio/visual equipment. Assisting faculty and staff with the Multimedia Services equipment request procedures.

Facilitated orientation sessions in the Spring and Summer to help connect and introduce new students to Roosevelt University's Chicago Campus.

Took quality souvenir photographs for venue guestsEncourage customers to view their photos and complete sales of souvenir photographs

Supervisor over front-end associates, assigned duties, assisted in hiring, produced weekly schedules, preformed coachings and evaluations of associates.

Supervisor over front-end associates, assigned duties, assisted in hiring, produced weekly schedules, preformed coachings and evaluations of associates.

Created/Coordinated presentations of our Partner Membership Program to companies of 100+ employees Preformed/Coordinated annual membership drives for companies of 50+ employeesParticipated in monthly membership blitzing Coordinated in club membership events and promotionsParticipated in local Chamber Of Commerce networking events

Club Coordinator of membership and credit program Evaluated membership and credit productivity analytics for management.Created/coordinated store program for training new associates on membership and creditCompeted weekly/monthly membership and credit signing compliance

Supervisor over café associates, assign duties, hiring, scheduling, coaching, and evaluating associates.Maintain Café operations.Receives and stocks merchandise for café.Perform audits, and inventory for café.

Proceed New/Upgrade Phone Contracts Worked with local Reps from Cell Phone companies Perform phone audits

Club Coordinator of membership and credit program Evaluated membership and credit productivity analytics for management.Created/coordinated store program for training new associates on membership and creditCompeted weekly/monthly membership and credit signing compliance

Sold Memberships, and CreditProvides Info to Members Proceed Returns and Exchanges

complete sales transactions quickly and accurately

Provided Graphic Design, Web Design, and Photography services to local business.Graphic/Web Design Market and advertise services to attract clientsBuilt/Redesigned websites based on each client’s requirements Evaluate web analytics to provide feedback to clients. Create/design logos and layouts for marketing materials.Photography Analyze and decide how to compose a subjectUse various photographic techniques and equipmentEnhance the subject’s appearance with natural or artificial lightUse photo enhancing software

Merchandise Coordinator (2010-2012)Conducted research of merchandise venders/distributors.Facilitated surveys to gather community feedback. Evaluated prior inventory and merchandise sales.Volunteer Coordinator (2007-2011)Create/coordinate monthly community engagement event.Lead collaborative efforts with corporate sponsors to coordinate larger groups of their employee volunteers.Evaluated the needs, scheduled volunteers, and tracked volunteer hours for the event. Webmaster/Social Media (2006-2009)Maintained web/social media platforms.Monitored board emails and access points. Created/monitored web based forms. (Vender/Volunteer Registrations)Create/Contribute to social media accounts. (Facebook and Twitter)

Supervised employees, assign dutiesWorked on arcade games