Mike Strode Email & Phone Number

Chicago, IL

• Provided technical administration and entrepreneurial vision towards the establishment and expansion of timebanking as a practice of civic and social engagement within Chicago.
• Cultivated partnerships with community organizations in order to facilitate the development of neighborhood anchors who might already be engaged in activities that seek to restore the civic and social commons.
• Evaluated new opportunities to expand the engagement of the timebank against a commitment to its established mission, vision, and goals.
• Established Solidarity Economies of Greater Chicago Working Group to facilitate resource sharing and centralized communication amongst organizations in Chicago working on community led economic practices and social.
• To promote and sustain a robust timebanking infrastructure which supports non-monetary transactions amongst individuals and organizations allowing a greater sum of the realized value of work to be retained and shared.
• To make social infrastructure visible within our communities. Social infrastructure describes the invisible bonds and relationships which constitute a generative capital that can be accumulated and circulated through.

• The Chicago Community Wealth Building Ecosystem initiative is dedicated to enhancing the capacity of the local cooperative ecosystem to generate genuine community wealth.In collaboration with the Democracy at Work.
• Workshops
• Skills-based Webinars
• Goal Setting
• Assignments
• Coaching and Technical Assistance

Chicago, Illinois, United States

• Managed a diverse portfolio of over 600 civic, social, educational, and mutual aid projects that collectively raised over $20M, supporting significant organizational growth from $2M under management from my start with.
• Designed comprehensive onboarding, support, community-building, and capacity-building processes for projects, enhancing operational efficiency and community engagement while streamlining support processes and improving.
• Developed strategic partnerships with sectoral and institutional stakeholders, driving the long-term growth of our projects' social, financial, and cultural impact.
• Provided thought leadership within the solidarity economy movement and cooperative networks, establishing Open Collective Foundation as a leading voice in the field.
• Designed and implemented workshops and curriculum for the Solidarity School, improving projects' internal governance, operations, and participatory processes, including collaboration on the Full Circle Leadership.
• Co-designed an equitable compensation structure for setting transparent team salaries, now a model for other organizations in the sector.

Chicago, Illinois, United States

• The Mayor’s Office of Equity and Racial Justice has been leading a CWB Initiative to support models of local, democratic, and shared ownership and control of community assets (for example: worker cooperatives, housing.
• Advise on CWB pilot project design
• Advise on CWB policy agenda
• Advise on and help conduct broad community outreach strategy
• Build the CWB skills and knowledge of government leaders
• Review and contribute to a CWB report

• The Post Growth Fellowship was a nine-month opportunity to raise the visibility of the fellow's work while deepening our relationships with others who are leading the way towards a post-growth future. At the Post.
• Connection and Conviviality with other fellows
• Offers and Needs Matching to support our work and collaboration around opportunities
• Embodied, intellectual exploration of thematic and topical issues across our varied areas of interest
• Access complimentary training opportunities run by the PGI.
• Promotion of our published work & other aligned practices

• Headwaters Apprenticeship was a three-month long, structured, hands-on learning experience for emerging anti-oppression facilitators that blended rigorous training with observation, roleplays, 1-on-1 mentorship, and.
• Once a month 3-hour Skill Up! Trainings
• Twice a month 3-hour cohort practice labs
• Once a month specialization forums with all AORTA members and collaborators on topics like conflict work, race-based caucuses, and strategic planning
• Once a month 1-on-1 1-hour coaching session with a mentor
• Shadowing opportunities with AORTA facilitators in the field

Chicago, Illinois, United States

• Provided high-level technical support and troubleshooting services to faculty, staff, and students, enhancing user satisfaction and productivity across the university campus.
• Managed the installation, configuration, and maintenance of hardware and software, ensuring optimal performance and reliability of over 500 university-owned devices.
• Developed and conducted training sessions for university staff and students on new software tools and technologies, leading to a 40% increase in digital literacy among participants.
• Implemented a ticketing system for IT requests that improved response time by 25% and increased user satisfaction ratings by 15%.
• Collaborated with IT and administrative departments to align technology services with strategic university goals, contributing to a seamless digital transformation initiative.

Chicago, Illinois, United States

Drafted a map as part of a 13-member commission which would redistrict the 50 wards of Chicago in a more equitable manner that complies with legal guidelines for compactness and contiguity while keeping communities of interest and neighborhoods together

Chicago, IL

• Performed 2nd and 3rd tier on-site support and technical consultation in an Apple-G-Suite-Meraki environment for new Illinois subsidiary office.
• Escalated tickets as necessary according to SLA and negotiated triage support for issues owned by third parties.
• Provided imaging, rollout, testing and ongoing support for Mac OS X and iOS devices.
• Developed policies and packages within JAMF Pro (Casper Suite) for improved performance of centralized device management and self-service functionality.
• Provided technical insight on scaling and expansion strategies for office infrastructure including network support, wireless troubleshooting and video conferencing solutions.
• Acted as technical liaison for vendors, suppliers and building management.

St Paul, Minnesota, United States

• The Cooperative Development Fellowship was a seven-month program targeted at individuals or consultants who would like to become cooperative developers, organizations wanting to add cooperative development to their.
• Opening Retreat
• 3 Intensive, In-Person Trainings
• On-line Training Modules
• Group Webinars with National Cooperative Practitioners
• Local Site Visit (Twin Cities)

Pembroke Township, IL

• Served as a technical advisor on current and future technology implementation for Eco-Campus, rural and urban outreach programs.
• Developed technical proposals for Board and Advisory Council on technology upgrades and opportunities which aided in evaluating their utility to the organization.
• Assisted subcommittees with optimizing and aligning their processes with the limits of available technology.

Chicago, IL

• Developed front end processes to improve performance of Market Day tabulation, cashiering and checkout procedures including managing projects to implement point of sale and inventory management platforms while acting.
• Served as advisor to core committee on integrating front end processes with other roles in order to increase the throughput of customers who can be served by the market.
• Advised membership subcommittee on implementing robust technical solutions which would help track, analyze and develop the membership of the Healthy Food Hub.
• Provided input to the core committee on feasibility of proposals from other subcommittees of the Healthy Food Hub.
• Developed communication strategy involving email and social media for 3000+ stakeholders to maintain consistent cross platform engagement on issues relevant to the mission of the Healthy Food Hub.
• Managed point-of-sale upgrade from a patchwork of manual calculation methods to Clover system including development of consistent product naming schema, cultivating an operational process for onboarding new products.

Chicago, IL

• Enhanced IT Support Operations: Successfully managed and escalated support tickets in alignment with IT SLAs, ensuring timely and efficient resolution of issues and maintaining high levels of customer satisfaction.
• Strategic Leadership: Directed a team of service desk professionals, including student employees and interim analysts, focusing on onboarding, access provisioning, scheduling, and professional development.
• Cross-Team Collaboration: Excelled in negotiating triage support for complex issues involving multiple teams, adeptly maintaining open lines of communication with customers regarding the status of their problems.
• Innovative Problem-Solving: Leveraged both internal and external Knowledge Base resources to augment user support and solution development, enhancing the overall effectiveness of the service desk.
• Technical Proficiency: Played a crucial role in the rollout, testing, and troubleshooting of the Calgary Patch 3 release for ServiceNow, improving system reliability and user experience.
• System Administration and Support: Administered critical systems, including NSIT AAMS for account provisioning, Zeppo for Exchange mailbox quota management, and UC Listhost for email list configuration, ensuring.

Greater Chicago Area

• Provided support for the Help Desk and Desktop Technician staff at Beam Global Spirits and Wines following the acquisition of new businesses from Allied Domecq.
• Provided support for the Greater Chicago Auto Auction for the deployment XP migration/imaging of 20 new PC’s.
• Provided support Bank One IS staff in the deployment and XP migration/imaging of 180 new PC’s during the Chase merger.
• Managed a 7-day PC relocation project for the Facility Services division of the University of Chicago.
• Provided support for LaSalle Bank IS staff during the hardware upgrade, XP migration/re-imaging, and implementation of their new Core Teller system on 90 new and previously deployed PC’s.
• Provided on-site hardware upgrades and tech support for Dell servers under warranty service contract.

Chicago, IL

• Performed phone and remote support for members of the Northwestern Hospital, University and Foundation community.
• Escalated tickets as necessary according to IT SLA’s when customers had not received adequate follow up.
• Provided feedback for the updating of the knowledge base on common issues arising during first level troubleshooting of hospital applications including Cerner, GE Centricity, Peoplesoft and Sharepoint.
• Maintained a 75% first call resolution rate on average volume of 1200 calls per month.

Chicago, IL

• Performed MAC (Move/Add/Change) deployments to ad agency users at both Leo Burnett and Merchandise Mart facilities including machine imaging, department specific device and application configuration and delivery.
• Tracked and recorded asset information within Asset Management for newly deployed and recently upgraded devices.
• Serviced overflow trouble tickets for users at both facilities and maintained updated ticket information in ServiceNow ticketing system.

Warrenville, IL

• Managed and resolved an average of 300 monthly calls using the Heat Service and Support Ticketing system, ensuring detailed documentation from creation to resolution.
• Provided comprehensive global phone and remote support to over 3,000 users and on-site desk side support at the Warrenville headquarters.
• Specialized in Blackberry Enterprise Server support, assisting field users with activation and synchronization issues to ensure uninterrupted mobile communication.
• Coordinated with third-party solution providers for the resolution of issues beyond the direct scope of the Help Desk, enhancing service quality and reducing downtime.
• Administered an Active Directory Infrastructure for a domain with 3,000 users, managing user accounts, security, and distribution groups, and Exchange mail accounts post-domain merger and consolidation, ensuring.

Deerfield, IL

• Spearheaded the resolution of an average of 450 calls per month using the Heat Service and Support Ticketing system, ensuring detailed documentation from initiation to resolution.
• Provided comprehensive global phone support to 2,500 users across five continents and delivered specialized onsite support at the Deerfield headquarters.
• Facilitated a seamless organizational transition to a unified, global virtualized Service Desk through cross-training initiatives in Clermont, enhancing efficiency and knowledge exchange.
• Developed and conducted virtual training sessions using platforms like GoToMeeting and WebEx, elevating team capabilities and service delivery standards.
• Created a detailed Knowledge Base for the Help Desk, outlining critical processes for global locations and supporting a diverse array of systems.
• Fostered strong collaborative relationships within the MIS community at Beam and with partner agencies, enabling quick, coordinated issue resolutions.

Chicago, IL

• Designed and executed comprehensive community training workshops focusing on the Microsoft Office Suite and diverse software packages such as Adobe Photoshop, Macromedia Dreamweaver, and Apple iMovie. These workshops.
• Managed and optimized a diverse lab network comprising 20 PCs, 6 iMacs, and 2 networked printers within the Community Technology Center. Additionally, provided ongoing technical support for the administrative staff.
• Developed and implemented a tailored weekly computer instruction curriculum for the Day School and After School programs, hosted at the Community Center. This curriculum not only imparted fundamental computer skills.
• Collaborated with local businesses and organizations to secure donations of equipment and software licenses, significantly reducing operational costs and expanding access to resources within the Community Technology.

Melrose Park, IL

• Operational Excellence: Spearheaded the development and implementation of an average of 65 new Standard Operating Procedures (SOPs) each month, significantly improving process efficiency, reducing errors, and ensuring.
• Quality Assurance Leadership: Played a critical role in elevating the company's quality assurance standards by rigorously reviewing and optimizing existing SOPs. This initiative not only enhanced operational compliance.
• Cross-functional Collaboration: Fostered a collaborative environment by working closely with the R&D, Quality Control, and Production departments. This synergy was instrumental in the seamless introduction of new SOPs.
• Early Adopter and Implementation Support: Actively participated in early training sessions and played a pivotal role in the successful migration to Documentum, a leading document management system. My contributions.