Over 20 years of experience working on major organizational transformations in the Brazilian financial services industry 4 years of which in capital markets, 5 years in electronic payment (acquiring), 8 years in insurance and 7 years in IT general consulting.Comprehensive experience in operational improvement implementing and monitoring KPIs. Leading periodical meetings to analyze indicators against goals and conduct action plans to improve business processes time, cost and quality bound.Excellent ability to solve complex corporate problems with effective solutions using a large set of methodologies for diagnosis, scenarios proposition and implementation of the chosen solution. Great ability to organizational coordination, building consensus, exposing ideas, influencing and seeking alternatives that optimize the executive decision making for new operating practices.Implementation of new divisions forming and managing teams at all stages: talent acquisition, coaching, feedback and compensation. Matrix management of multidisciplinary teams. Management of mixed teams of employees and third part both in projects and operations.Broad experience in Information Technology having conducted several improvements in its processes including the complete restructuring of the Cielo’s IT Vice Presidency in 2010 and the implementation and monitoring of performance indicators on the BM&FBovespa IT processes. Knowledge and application of best practices frameworks such as COBIT, ITIL and systems development methodologies.Fluent in English.