Miguel Ribeiro

Miguel Ribeiro Email and Phone Number

IT Stream Lead at Fidelidade | Executive MBA at ISCTE & London Business School @ Fidelidade
lisbon, lisbon, portugal
Miguel Ribeiro's Location
Lisbon, Lisbon, Portugal, Portugal
Miguel Ribeiro's Contact Details

Miguel Ribeiro work email

Miguel Ribeiro personal email

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About Miguel Ribeiro

As an IT management professional with over 20 years of experience, I have a proven track record in IT strategy definition, software development, project management, analysis, agile practices, release management, capacity management, sourcing, UX/UI, and support. I have worked in various industries, including telecommunications, media, and insurance, and have managed software development teams in various technologies, such as Outsystems, .NET, MS SharePoint, Oracle/PLSQL, open-source, TIBCO, Mulesoft, and Java.My experience includes participating in the launch of new companies and disruptive offers, building new teams, and designing new delivery processes. For example, I was part of the launch of Optimus Mobile Telco, Novis Fixed Telco, and WeDo Consulting, as well as the launch of new offers such as NOS Portugal's new brand, neo.pt WAP Portal, and Kanguru mobile internet offer.I have evangelized Agile/DevOps practices at NOS and designed new delivery processes that resulted in a progressive increase in the release frequency for production. In my current role, I am leading the development of the strategy for the ongoing technical modernization of insurance claims handling, service providers, and motor insurance (people, processes, and technology). My main competencies include IT strategy, team leadership, budget and KPI/SLA management, project management, Agile/Scrum, release management, software and database design, IT support, ITIL, ISO 9001, analysis, digital transformation, and e-commerce.I am a goal-driven and highly committed professional with a positive and constant learning attitude.

Miguel Ribeiro's Current Company Details
Fidelidade

Fidelidade

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IT Stream Lead at Fidelidade | Executive MBA at ISCTE & London Business School
lisbon, lisbon, portugal
Website:
fidelidade.pt
Employees:
2086
Miguel Ribeiro Work Experience Details
  • Fidelidade
    Channels Stream Lead @ Fidelidade It Business Delivery
    Fidelidade Sep 2023 - Present
    Lisboa, Portugal
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  • Fidelidade
    Mobility Stream Lead @ Fidelidade It Business Delivery
    Fidelidade Sep 2021 - Oct 2023
    Lisboa, Portugal
    Leader of the team that ensured the development, maintenance, and support of automobile insurance systems, claims handling and assessment management, for some of regions where Fidelidade operates (Portugal, Spain, Angola, Cape Verde, and Mozambique).
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  • Nos Sgps
    Senior It Manager | Head Of It.Is Tech Leads
    Nos Sgps Nov 2018 - May 2021
    Lisboa E Região, Portugal
    - Senior IT Manager- Management of 8 software development teams working with diverse technologies: TIBCO, Sharepoint, OutSystems, Android and iOS Apps, Java, Amdocs Cramer, BMC ITSM, Micro Focus PPM, Salesforce.com, Wordpress, Oracle / PLSQL and several open-source technologies. Team members allocated to Scrum or waterfall projects and embracing DevOps practices.
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  • Nos Sgps
    Head Of It.Is Delivery - Project And Release Management
    Nos Sgps May 2014 - Oct 2018
    Lisbon Area, Portugal
    Project and Release Management Team handles requirement and technical solution analysis, procurement, capacity management, planning and project management (Waterfall and Agile) for NOS IT. Mainly focused in NOS business driven projects.All the main IT domains are in scope of the team’s knowledge: Billing, Collections, Finishing, Order Management, Provisioning, Mediation, Portability, Customer Retention, Network inventory, GIS, CRM, Commissions, Web and Intranet, Selfcare, ERPs, VAS, Sales tools and Field Force Management.
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  • Nos Sgps
    Head Of Internal Software Development
    Nos Sgps Nov 2013 - Apr 2014
    Lisbon
    Internal Development Team Manager with about 50 elements working on 10 different development technologies (TIBCO, Sharepoint, OutSystems, Java, Cramer, BMC ITSM, HTML / CSS / Javascript-Usability, Salesforce.com, Oracle / PLSQL and several open-source).This team had elements coming from Optimus and Zon, with different cultures and ways of working. It was necessary to build a unique identity and mission. One of the main tools in the construction of this identity was an intensive cycle of technical sharing sessions that allowed the diverse elements of the team to know each other. The team's first major challenge was the implementation of the new "NOS" brand.
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  • Optimus - Comunicações S.A.
    It Manager
    Optimus - Comunicações S.A. Oct 2001 - Oct 2013
    Lisbon
    IWS (Internet & Wireless Services) team manager. IWS had the permanent collaboration of 12 people and was responsible for the development and management of value-added services (SMS, MMS, mobile Web, etc), CRM campaigns, e-commerce services and Internet / Intranet services.Broad range of technologies were applied: OutSystems (first worldwide deployment in 2002); open-source; Oracle database; Microsoft technologies; services in the cloud, etc.Various types of services were produced under the responsibility of the IWS team: Optimus Zone offering that was the basis for the launch of 3G (WAP portal, SMS / MMS alerts, games, ringtones, images, MBPhone and other related services); SMS notification system to Clients when roaming; MMS library; GEOSMS – fleet management; SMSPRO – massive SMS marketing offer; Find flirt & chat; SMS send and answer paid; rede4 / pop website; Most of Kanguru mobile internet mechanisms; Optimus website; Sonaecom website; Intranet / Sonaecom wiki; Telemarketing CRM; Music store; LifeShare and Android / iOS selfcare app.Member of “FINCO 2012 - Sonae Information Systems Conference” organization committee.
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  • Wedo Consulting
    Manager
    Wedo Consulting Jan 2001 - Sep 2001
    Lisbon Area, Portugal
    Manager at WeDo Consulting having participated in the start-up phase. Responsible for several projects in the Web area, having as main achievement project management of the online Público newspaper (publico.pt) reformulation.The Manager role involved conducting the career of a team of 6 consultants, business development activities and establishment of technological and business partnerships
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  • Optimus/ Optimus Consulting
    Project Manager
    Optimus/ Optimus Consulting May 1998 - Dec 2000
    Lisbon
    IT project management at Optimus. Main achievements: participation in the launch of the first mobile WAP portal of a Portuguese operator (Neo). Responsible for several other projects: electronic invoice, virtual shop, agent network extranet.
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  • Companhia Portuguesa Radio Marconi
    Software Engineer
    Companhia Portuguesa Radio Marconi Apr 1995 - Apr 1998
    Lisbon And Toronto
    Software development in several projects: Interconnect control indicators, calling card control and call center software, Intranet,Inter-Administration Accounting business and requirement analysis executed in a Toronto based software-house.
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  • Alcatel
    Support Engineer
    Alcatel Aug 1994 - Mar 1995
    Cascais
    Engineer in Alcatel’s Customer technical support team. Programming and troubleshooting of public switched digital exchanges S12. Specialized in remote access by X.25.
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  • Instituto Superior Técnico
    Teaching Monitor
    Instituto Superior Técnico Sep 1993 - Aug 1994
    Lisbon Area, Portugal
    Digital systems and microprocessors teaching monitor
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Miguel Ribeiro Skills

Telecommunications Team Management Software Project Management Software Development Requirements Analysis It Management Project Management Team Leadership Management Product Management Agile Methodologies E Commerce Outsourcing Web Development Networking Itil It Strategy Architecture Program Management Negotiation Analysis Career Management

Miguel Ribeiro Education Details

Frequently Asked Questions about Miguel Ribeiro

What company does Miguel Ribeiro work for?

Miguel Ribeiro works for Fidelidade

What is Miguel Ribeiro's role at the current company?

Miguel Ribeiro's current role is IT Stream Lead at Fidelidade | Executive MBA at ISCTE & London Business School.

What is Miguel Ribeiro's email address?

Miguel Ribeiro's email address is mj****@****hoo.com

What is Miguel Ribeiro's direct phone number?

Miguel Ribeiro's direct phone number is +351 21 782*****

What schools did Miguel Ribeiro attend?

Miguel Ribeiro attended Instituto Superior Técnico, Iscte Executive Education, Universidade Nova De Lisboa, Instituto Superior Técnico.

What are some of Miguel Ribeiro's interests?

Miguel Ribeiro has interest in Usability, Collaborative Working Tools, Travelling, Value Added Services In Telcos, Reading, Running, Agile Platforms.

What skills is Miguel Ribeiro known for?

Miguel Ribeiro has skills like Telecommunications, Team Management, Software Project Management, Software Development, Requirements Analysis, It Management, Project Management, Team Leadership, Management, Product Management, Agile Methodologies, E Commerce.

Who are Miguel Ribeiro's colleagues?

Miguel Ribeiro's colleagues are Ricardo Gomes Vicente, Albino Pinto Silva (Dop), Rita Tavares, Diana Azenha, Flor (Dad), Diogo Amaral, Pedro Reis.

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