Provided leadership for human resources team and worked with senior leadership to support employees and managers for this publicly traded pet services company. Human Resources team was responsible for supporting 2200 employees and leading efforts related to Talent Acquisition, Compensation and Benefits, Shared Services support, Learning & Development, Employee Relations, and Organizational Development. During tenure, restructured human resources organization focused on strong business partnership model, and each business partner worked closely with division leaders and HR Shared Services to increase expertise in field leadership. Focused on team building and development around principles of Servant Leadership model, setting strategic objectives, long-term planning, process improvement, measuring employee satisfaction and setting corporate-wide goals to increase employee engagement.

Sets Human Resource strategy and manages all of the Human Resources services, policies and programs for the entire organization. As a trusted subject matter expert, serves as the chief advisor to the C-Suite on all human resource aspects. Builds company culture and leads the efforts to create an inclusive, values-driven, and high-performing workforce. Coordinates with leadership at all levels of the organization to create a culture of commitment that is designed to emphasize quality service delivery, measurable performance standards and ongoing development of a superior workforce. Essential in leveraging partnerships with leaders to support and provide guidance in recruiting, attracting, retaining and developing employees. This includes ensuring compliance thorough understanding, proper communication, and the application of company programs, policies and procedures. Oversees the Human Resources function to ensure a high level of guest satisfaction and service which includes compliance with prevailing laws, successful recruitment/talent selection and daily operational needs. Additional functionalities include employee training, the execution of creative employee relations programs and effective coaching. Leads a motivated and empowered team of 5 human resource professionals to complete all aspects of human resources including the growth and maintenance of the Volunteer and Internship programs.

Headed entire HR operations for a well-known and respected company in the nutraceutical industry. Worked closely with executive and senior-level management and is responsible for executing comprehensive strategies to improve organizational performance in the areas of employee relations, talent acquisition, employee engagement, training and development, benefits and payroll administration, and safety management. Also in charge of planning and directing all aspects of human resources technical functions including adherence to labor laws, regulations, corporate policies, programs and practices. Leads a team of 6 talented professionals and specialists.

Led and oversaw the direction and approaches of the company’s Team Services, Talent Acquisition, Education, and Facilities Teams in support of locations in Delaware, Iowa, Kansas, Minnesota, and Texas. Established programs and practices that support the Company’s culture, mission, vision and strategy. A key member of the Executive Leadership Team responsible for the development of strategic direction, as well as the hands-on execution, communication, and delivery of the Company's Team Operations policies, organizational development, recruiting, training, employment law compliance, performance management, employee relations, compensation and benefits, maintenance, safety, and security. Managed a talented and very capable team of 13, consisting of HR directors, managers, specialists, and other professionals.

Recruited to build, transform, and streamline corporate-wide HR operations from the ground up for a fast growing and expanding conglomerate which is comprised of several businesses in various industries such as retail, hospitality, high-end health clubs, construction, and commercial real estate throughout Arizona, California, Colorado, Nevada, Oregon and Texas. In charge of establishing compliance procedures for federal and state employment laws, creating processes to enhance recruiting, constructing and delivering effective training programs, and building policies and standard operating procedures related to associate and employee relations. Guided a team of 6 field and corporate HR directors, manager, and specialists.

Directed the successful HR operations and implementation of business plans and processes for 78 locations with $3 billion in total revenue and 19,000 associates for the Northern California region. Headed the planning and execution of HR initiatives for talent acquisition, talent development, succession planning, and overall team and performance management. Identified and developed strategies for associate engagement, employee and labor relations, and application of effectual change management; aligning operational change needs with HR-related actions to be taken. Built and oversaw HR practices, systems, and programs; creating action plans to resolve implementation issues and monitoring performance against company objectives. Took action to ensure HR compliance with company policies and procedures, federal and state regulations; building and applying tactics to maximize achievement. Ensured business needs are met by evaluating the ongoing efficiency of current initiatives to expand productivity and cost-effectiveness; increasing known solutions to meet commitments. Promoted and supported company mission, values, and principles of ethics and integrity. Provided supervision for 7 Market Human Resource Managers and human resource professional support for 10 multi-unit markets; establishing performance standards, expectations and coaching for success.

Managed the effective execution of HR operations, practices, policies, initiatives and processes for 44 locations with $1.5 billion in total revenue and 12,000 associates for the Nevada region. Molded HR initiatives for a newly-formed region which included programs for recruitment, staffing, succession planning, talent development, and performance management. Provided supervision for 3 Market Human Resource Managers and human resource professional support for 6 multi-unit markets.

Oversaw and supported the consistent and effective implementation of the company's HR practices, policies, and personnel-related activities in 11 locations in the greater Las Vegas area, totaling $800 million in total revenue and 3,200 associates. Demonstrated up-to-date expertise in HR and applied to development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices. Supported company's open-door policy; researched issues, reviewed and ensured consistent application of company policies and procedures, opened investigations, and provided associates with effective and appropriate resolutions. Ensured compliance with federal, state and local laws, company policies and procedures, and regulations for multiple facilities. Implemented action plans to improve performance and directed management teams in ensuring confidentiality of information, documentation, and assigned records.

Managed recruitment operations for the entire Southwest Division consisting of 8 service centers in Arizona, California, and Nevada. Created new recruitment tactics and effective sourcing techniques for entry-level up to senior-level positions from the ground up. Performed niche market research to optimize online job postings and recruitment avenues. Met with Hiring Managers to define needs, positions to be filled, and implement hiring and recruitment “best practices”.

Supervised a successful recruitment, sourcing and diversity strategy to fulfill mid to senior level executive leadership goals for 350 stores within Arizona, California, Nevada, and New Mexico. Performed in-depth market research of current hiring trends, constantly updating tactics and procedures to acquire long-term, optimal placement. Generated sourcing initiatives via online resources which resulted in a vast and diverse pool of qualified candidates. Cold-called prospective executives and utilized referral system to fill outstanding positions. Conducted first-level interviews, administered background checks and managed full-cycle recruitment. Visited stores post-placement to check that on-boarding procedures were in place, employee satisfaction was high and to address any questions and concerns. Partnered with district and regional store management to select new leadership effectively. Collaborated with hiring managers in monthly conference calls, semi-annual meetings and follow-ups to advise of prospects in the pipeline, new human resource policies as well as resolve issues. Shared best business practices, new ideas and updated sourcing techniques with peers.

Headed recruitment operations for 60 stores in California Central Valley and Nevada with $1 billion annual sales volume. Led creation of new vertical processes, building recruitment tactics from the ground up. Partnered with more experienced peers to leverage experience and initiate effective sourcing resources. Performed in-depth market research to recruit optimal online job boards, postings and employment tools. Analyzed cost, ROI and past vendors to recommend specialized recruitment practices. Managed, trained and developed two direct reports. Chaired meetings with Hiring Managers to define need, positions to be filled, and “best practices” in resolving recruitment issues. Averaged eight interviews per day, filling entry to mid-level management positions. Ensured background checks, pre-employment requirements and corporate training program were followed for all new executives.

Served as main HR advisor and consultant to 12 stores in Nevada and Utah with $300 million annual sales volume. Visited each store to oversee FMLA, ADA, OSHA and all state and federal guidelines are followed and ensured compliance. Maintained fair hiring practices via affirmative action principles, diversity training, and corporate policy and procedures. Trained managers in proactive labor relations, performance appraisals, talent management, and business best practices, reducing operational risks. Investigated all harassment and employee relations incidents, recommending proactive resolutions protecting company interests. Performed oversight and final approval on all levels of formal corrective action. Oversaw personnel complaint hotline for all locations, solving issues and maintaining a positive, productive work environment.

Promoted to transform a small store of 200 team members and $30 million in annual sales volume from a major disorganization into a viable and productive entity. Enforced business policies and procedures, rewarded positive achievements and reduced excess positions. Brought in new hires and ran an effective re-training module resulting in streamlined operations and consistent productivity throughout all levels. Promoted to re-structure very first company multilevel store, with 500 employees and $75 million annual sales volume. Rebuilt human resources department, putting in place standards which greatly improved work center performance. Launched opening of first “Greatland” store in Las Vegas, with 250 employees and $50 million annual sales volume.