Matthew Wong Email & Phone Number

Vermont South, VIC, AU

Melbourne, Victoria, Australia

Australia

Working in the Customer Engagement squad, focussing on engaging with ANZ's existing credit card portfolio to encourage and promote utilisation of product holdings.

Within the Digital Implementation team for Customer Resolutions - Managing the implementation of digital initiatives into the contact centre, to ensure customers are supported as they migrate onto digital channels. Influencing ANZ's Digital Program and product partners to develop solutions that meet the requirements of the contact centre and support a.

Responsible for the development and execution of self-service initiatives, digital enhancements and call reduction, with a primary focus on the migration of low value customer transactions to cost effective channels.

Using ANZ's Simplified Delivery Life Cycle (SDLC) and Project in a Box (PIAB+) methodologies, across large scale compliance and multi-functional origination system projects - I have been responsible for the creation of business and technology requirements, designing application specifications, creating and managing project deliverables, user acceptance.

Using Lean Six Sigma methodologies, I was responsible for the delivery of multiple improvement projects within ANZ’s Operational businesses – including Commercial Credit Assessment, and Retail Lending.

As senior officer, I was responsible for managing the day to day activities of the team with a core focus on maintaining service levels. Stepping up as team manager in line with the needs of the business and also spearheading and working as the project lead for improvement initiatives

Master, Business Systems

Activities and Societies: Monash Computer Society During my studies, I took part in the Australian Young Achievement Business program.

Bachelor Of Business, Banking And Finance