Arranged complex travel itineraries, accommodations, and logistics for the CEO.Created, transcribed, and distributed meeting Agendas and minutes.Acted as the primary point of contact between the CEO and internal/external stakeholders.Acted as a liaison between the CEO and other departments, fostering effective communication and collaboration.Drafted and reviewed emails, letters, reports, and documents on behalf of the CEO, ensuring accuracy and professionalism.Facilitated communication flow between the CEO and various departments within the organization.Performed general administrative tasks, including office supplies management and filing system maintenance.Responded effectively to calls received, particularly for the CEO's office.Managed business-related information files, attended phone calls, greeted visitors, composed official letters, and maintained the Director's schedule.Managed the CEO's meetings, calendar, scheduled appointments, sending reminders and coordinated meetings for optimal resource utilization.Skills: Administrative Assistance · Executive Administrative Assistance · Office Administration · Document Management · Document Drafting · Document Review · Compliance Management · Executive Support · Executive Management · Management · Appointment Scheduling · Executive Calendar Management · Google Calendar · Analytical Skills · Customer Relationship Management (CRM) · Outlook Calendar · Organization Skills · Project Management

Strong knowledge of fleet operations, logistics, compliance, regulatory requirements and conduct regular audits with safety regulations.Managed fleet-related issues, including accidents, breakdowns, or driver emergencies.Managed end-to-end operations, a team of drivers, providing training, performance evaluations, vehicle tracking and ongoing support.Oversaw compliance with safety regulations, maintaining accurate records including maintenance, repairs and inspections.Ensured compliance with international regulations and maintained accurate records, including document verification and quality control.Developed and implemented preventive maintenance programs, reducing breakdowns and minimizing downtime.Spearhead coordination of trucking operations, ensuring timely and efficient transportation of goods.Track and report key performance indicators (KPIs), such as on-time delivery and shipment accuracy.Resolve transportation-related issues, including delays, damages, and discrepancies, ensuring customer satisfaction.Utilize transportation management systems (TMS) to enhance tracking and visibility throughout the supply chain.Provided exceptional support in the resolution of customer inquiries by promptly addressing inquiries and resolving concerns, maintaining a high level of customer satisfaction.Conducted data analysis on the company's safety records, accident reports, and compliance data to identifyareas of improvement.Skills: Customer Relationship Management (CRM) · Administration ·Back Office Operations · Fleet Operations · Operations Management · Fleet Management · Fleet Management Software · Fleet Services · Compliance Management · Fleet Analytics · Data Analysis · Data Management · Data Administration · Auditing · Fleet Audit · Reporting & Analysis · Analytical Skills · Data Entry · Transportation Management · Transportation · Vehicle Maintenance · Supply Chain Operations · Document Management . Key Account Relationship Building

Managed a portfolio of key client accounts, ensuring compliance with industry regulations and internal policies.Developed and maintained strong relationships with key clients, serving as main point of contact for all account-related matters.Collaborated with cross-functional teams to implement solutions and resolve any compliance-related issues promptly.Managed end-to-end processing operations, including data entry, document verification, gaining deep understanding of their needs, preferences and quality control.Conducted regular check-ins with customers to ensure ongoing satisfaction and success, fostering long-term partnerships.Conducted regular business reviews to assess performance and identify opportunities for improvement.Skills:Key Account Relationship Building · Administrative Management · Customer Relationship Management (CRM) · HubSpot · Customer Service · Customer Support · Back Office Operations · Customer Satisfaction · Customer Experience · Customer Success · Negotiation · Client Services · Key Account Management · Key Client Relationships · Salesforce.com Administration · Data Management · Client Onboarding · Customer Onboarding · Onboarding

Supervised a team of 20+ employees, providing guidance, training, and performance evaluations to ensure achievement of operational goals.Timeously identified and resolved operational problems, minimizing disruptions.Implemented corrective actions as necessary, resulting in improved operational efficiency.Established and maintained robust relationships with clients, focusing on impact and results, and proactively responding to feedback to ensure continuous improvement.Established and maintained strong relationships with vendors, ensuring effective communication and collaboration for seamless operations.Collaborated with the board of directors to determine values, mission, and both long and short-term goals for the organization.Trained and supervised a team of processing specialists, providing guidance and support.Led and managed operations and processing department, overseeing all aspects of daily operations within a multinational company.Monitored key performance indicators (KPIs) and implemented corrective actions as needed.Prepared and presented comprehensive reports to senior management and highlighting key performance metrics.Skills: Operations Management · Customer Relationship Management (CRM) · Key Account Relationship Building · Office Administration · Employee Training · Employee Engagement · Office Operations · Compliance Management · Data Management · Document Management · Team Management · Customer Service · Client Services · Operations · Back Office Operations · Client Relations · Relationship Building

Maintained a well-organized and efficient office environment, managing office supplies, inventory, equipment facilities and maintaining records.Managing and overseeing the administration team within the organization. This includes assigning tasks, setting goals, and providing guidance to team members.Handled routine administrative tasks, including scheduling meetings ,employee records, managing calendars and making travel arrangements with relevant documentation.Ensure accurate and timely filing of important documents, both in physical and digital formats.Oversaw and manage daily office operations to ensure smooth workflow.Provided comprehensive administrative support to executives and teams.Ensure a clean and organized workspace for enhanced productivity.Assisted in the recruitment process, from screening resumes to conducting initial interviews.Managed HR documentation and ensured compliance with company policies.Handled employee onboarding and orientation programs.Assisted in HR-related tasks, including onboarding processes and attendance tracking.Skills:Administration · Data Administration · Administrative Management · Virtual Administrative Support · Problem Solving · Reporting · Reporting & Analysis · Inventory Management · Inventory Control · Inventory Analysis · Performance Management · Office Management · Document Management · Interviewing · Office Administration · Standard Operating Procedure (SOP) · Organization Skills · Recruitment · Employee Orientations · Office Equipment Operation · Executive Office Administration · Administrative Organization · Data Management · Data Analysis · Report Writing · Problem Analysis · Analytic Problem Solving