Maria Jose Zapata Email & Phone Number

-In charge of the people experience strategy for more than 200 people divided into dozens of projects like Red Ventures, Reddit, and Penn Foster.-Working closely with the Project Managers and Account Managers to address low performance, curve attrition risks, and create strategies to enhance soft and hard skills.-Support the HR function as an adviser and consultant to business leaders on issues about Talent Management to improve the engagement and welfare of our client-facing employees. BairesDev is the fastest-growing Technology Solutions company in Latin America. Our applicant pool is the largest in the industry: over 1.2 million Software Engineers apply to work with us each year, and we hire only the Top 1% of IT Talent, creating solid teams of 100% bilingual developers.We provide end-to-end delivery for companies of all sizes, from startups to some of the biggest companies in the world, including Google, Rolls-Royce, Pinterest, EY, SiriusXM, Motorola & ViacomCBS & Chime, among others. The heart of our work is Software Outsourcing, Testing and Operational Support which we provide through a service of fully managed teams that integrate seamlessly into your projects.

-Provided friendly and informative guidance to more than 500 Colombian employees, helping them navigate company policies, government regulations, procedures, and compliance requirements. This led to a 20% reduction in HR-related questions.-Skillfully handled payroll, compensation, and benefits programs for our Colombian branch, including medical insurance, retirement, and savings plans. I ensured that around 30 new hires joined us each month with a 99.5% enrollment accuracy rate.

Medellín, Antioquia, Colombia

-Led the way in creating a welcoming onboarding experience for all new hires in Colombia, earning an impressive NPS score of 85. This high rating reflects the deep satisfaction and seamless integration of our employees.-Crafted and conducted annual performance evaluations for 900 leaders and colleagues using a competency model and scorecards. This resulted in a 10% average improvement in identifying role descriptions and skill areas.-Efficiently handled every aspect of logistics, instructor coordination, and post-training evaluation for internal and external courses/programs.

Medellín Metropolitan Area

-Developed streamlined HR procedures for the tech team, covering Onboarding, Offboarding, and external education. This resulted in a 20% reduction in onboarding time and a 15% increase in employee satisfaction.-Renewed and optimized vendor relationships within the tech providers' network, resulting in annual cost savings exceeding $30,000 through efficient contract renegotiations and improved service agreements.-Responsible for the team’s budget management and monthly accounting.

Antioquia, Colombia

-Itinerary design process to optimize customer vacations within Colombia and provide them with the best possible experience.-Develop and strengthen relationships with new and existing suppliers, such as new hotels, specialist guides, and local experts. -Run all back-office systems, including payments, banking, and accounting.

-Support remote project management for the Engineer Team in India.-Support the Company’s CEO with management, review, and support of the Agile Kanban methodology.-Responsible for office monthly books keeping.

Antioquia, Colombia

-Responsible for all office administrative management, payroll payments, monthly accounting, supplier relationship management.-Support the commercial department by doing quotes and giving advice to potential and current customers, in order to maintain sales levels and customer satisfaction with the products and services, programs, conditions and prices of the company.-Creation and Management of the company’s CRM system.* This was a internship contract for 6 months

Antioquia, Colombia

-Responsible for the overall human talent strategy of the committee (admissions, education, motivation, and development of 120 volunteer members)-During my term, there was an 89% retention of membership and productivity of 4 exchanges for each member. My team was recognized as the best human talent area of ​​AIESEC in Colombia.-Responsible for the fulfillment of KPIs of 10 members of my Human Talent team.

Antioquia, Colombia

-Assistance and translation to international exhibitors of the event.-Support in the coordination of the staff, and the Project Manager of the event.-Support with the attention of visitors to the stands.

Antioquia, Colombia

-Responsible for guaranteeing the quality standards of the exchange experience of more than 150 international volunteers who came to Medellín.-Responsible for the planning and execution of cultural agendas and cultural interaction programs in the city.-During my term the Net Promoter Score (NPS) of the committee went up 15 points.

Medellin

-Responsible for the marketing and sales of the English learning program "English for Everyone"-Responsible for the training, support and motivation of a team of 3 vendors.-During my short time as an advisor and supervisor with my team, we closed 14 successful sales.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor'S Degree, Veterinary Medicine

5 semestres de Medicina Veterinaria.