Miodrag K. Email & Phone Number

Develop and maintain a release calendar for the different projects (~14) to have a centralized view of all releases (considering dependencies, resource availability, and business priorities).Implement and improve release management processes and procedures to enhance efficiency and minimize risks.Monitor and track release progress, identifying and.

perl, php, sql, python, selenium, vba, bash...

• Managing Support, Development, Legal and Technical consulting teams.
• Technical account management
• Escalation management
• Regular 1:1 meetings with employees.
• Introduced new specialization framework for support team members
• Created project plan for migration to cloud and managed first migration phase.

Serbia

• Managing and motivating (~40) department members and bringing the best in them, helping them understand company’s goals and vision and keeping their satisfaction and engagement level high.
• Assuring the quality of service delivered by team members and team as such is on the highest level.
• Assuring team’s resources and talent are spent in the most optimal manner diligently managing utilization.
• Building trust, honesty and long-lasting professional relationships with department members.
• Acting as a mediator between company’s leadership and department members, informing the members of all changes on a company or project level, which could concern them.
• Having regular 1:1 meeting with department members and acting as a trusted escalation point for department members to resolve issues which may occur.

Novi Sad, Serbia

• Industry: Payment solution and cloud services providing
• Carries out day-to-day communication with other teams so as to ensure that all team members are sufficiently aware of work being carried out by their colleagues;
• Coordinate offshore part of release engineering team (2 members) and interacts/assists with members of other teams so as to contribute to the overall company culture. Acts as single point of contact for release matters.
• Interacts with other teams to ensure that all relevant departments are up to speed on all projects (PNCP, StrongAuth, FlexForms, Wallet);
• Participate in provisioning of new environments and capabilities;
• Document process and procedures related to the deployment of software;

Belgrade, Serbia

• Industry: Professional IT services (Remote monitoring and management division)
• Providing technical support (3rd level) to EMEA (UK, Sweden, Denmark, Saudi Arabia) clients - huge retail systems, banks and post offices;
• Change coordinator and leader of release management team (8 members) which is a part of international IT division based on ITIL principles.
• Analyze the scope of current, planned and proposed projects and work with multiple parties to bundle projects into releases;
• Negotiations with clients, creating distribution plans detailing the deployment and regression approach as well as the success criteria for each component of complex system;
• Participate in CAB meetings – review status of active projects, analyze requirements of upcoming projects, identify possible impacts on business, coordination with change and problem managers and technical consultants;

Zrenjanin, Serbia

• Industry: Road construction, production and distribution of bulk materials, concrete and asphalt
• Implementation of three-tier ERP system based on LAMP (on server side) and Windows (on client side) technology;
• Managing activities to ensure continuous operation and improvement of complicated IS consisted of:  IT infrastructure distributed on 12 sites in Serbia and 1 in Romania (10 direct reports); Network devices (wired.
• Implementation of specific reporting and document management subsystems;
• Ongoing communication with the operators of the Internet, fixed and mobile network providers; Licence management;
• Cost analysis of construction projects and monitoring production expenses - review status of active projects, analyze requirements of upcoming projects;

• Industry: Postal and telecommunication services
• Development and maintenance SW applications, database administration, support the exploitation of IT services;
• Maintenance computer network (Regional post office + 35 remote "on-line" post offices);
• Member of the team responsible for the integration SAP with existing web based business portal;
• Participated in the team "development of the Internet - PTT NET";
• Organization and distribution of mobile phones and SIM cards for all employees on the territory of RJ-Zrenjanin;

• Industry: ISP
• Establishment and organization of the retail sector and bringing it into the state of independent operation;
• Implementation of several SW applications (PHP, Delphi, FoxPro);
• Domain names and servers (web/email/ftp) administration.
• Consultation regarding business sw improvement

• Industry: Furniture production, River transportation, treatment of glass materials, pig farm, bookkeeping agency, steel waste processing, production of plastic tubes, SMS advertisement, spice production...
• Web sites (back end) development / administration;
• Performing installation of hardware, hardware diagnostics / maintenance / repairs, network settings, network administration (dial-up, leased line, DSL/aDSL, wireless, LAN), customer support (hardware troubleshooting /.
• Programming (PHP, Delphi, Visual Basic, FoxPro, TP7, Shell scripting, VBA, JS, SQL queries, stored procedures & functions)
• Virtualization (Oracle VM VirtualBox and VMWare);
• System administration (Windows, Linux) by using RDC, PuTTy, web panel;