Data Office ManagerResponsible for the data group in charge of QA of all calibration certificates, PM certificates and verifications. Review, edit, standardize and optimize all practical and corporate SOPs and forms. Manage all assets used as standards, This includes performing all duties involved in ensuring the standards are maintained and calibrated on schedule and keeping track of asset locations. Working with technician supervisor on effective training and proper procedure adherence to SOPs and run books.Site Lead Lead and train calibration technicians on-site at Gilead Sciences to perform maintenance on pharmaceutical process equipment and building utilities. This includes temperature, pressure, conductivity, dewpoint, RH, and gas, transmitters and indicators. Ensure that documentation and process documents adhere to GMP/GDP practices. Optimize, review, and verify training documents and SOP’s are accurate and follow GMP/GDP guidelines. Work with client on special projects such as researching and creating process documents and induction of utilities and lab equipment of new construction. Significant experience with Maximo CMMS inventory/work order system. Induction lead on a project team to induct ~4000 assets for a new 4 story lab R&D construction.Calibration TechnicianCalibration of pharmaceutical equipment including pressure, temperature, conductivity, PH, gas, timing, and RPM.Work with NIST traceable standards such as Ashcroft, Hart, Heusser Neweigh, Additel, Vaisala, Fluke, and Beamex.GDP/GMP documentation standards experience..Tools/Skills:Maximo Application SuiteMetTeam Asset Management/Calibration SoftwarePower DMS Documentation Management SoftwareMicrosoft Office Suite

Created conceptual UI and design standards to successfully pitch an A title for production on a mobile platform. Created UI, icon, and in-game design and artistic base for an A mobile title. Helped develop the look, feel, and certain gameplay design for certain sections of a mobile game. Polished full motion animation. Created effects and animations for use on the mobile platform. Produce banners and landing pages quickly and effectively for use on the mobile platform.Worked with partners to communicate UI and Design for A rated mobile title. Worked with software engineers to complete design elements and game features. Experienced in graphic design for mobile platform. Created conceptual UI and design standards to successfully pitch an A title for production on a mobile platform. Created UI, icon, and in-game design and artistic base for an A mobile title. Helped develop the look, feel, and certain gameplay design for certain sections of a mobile game. Polished full motion animation.Created effects and animations for use on the mobile platform. Produce banners and landing pages quickly and effectively for use on the mobile platform. Created sales banner ads and landing pages on a weekly basis for the mobile platform. Enhanced and altered assets to correct issues with the assets and improve the look and feel. Altered and in some cases created UI elements that needed to be localized to English.Tools/Skills:Adobe Suite (Photoshop, Illustrator, Bridge, Aftereffects)Google DocsMicrosoft Office Suite

Graphics DesignerProduced designs for websites, email blasts, and banner ads for 4 different online multiplayer games. Created posters, cards, and marketing material for 5 to 6 different titles, as well as combination marketing material for the Game Developers Conference, E3, and select comic book conventions. Designed texture map items for ingame and promotional use. Localized marketing designs from partner companies.Customer Support / Game MasterHandled front line technical support incidents. Organized ingame and social media events. Helped to maintain localization of a free to play MMO. Drove improvement initiatives and assisted in improving customer service policies and practices in order to better assist users in gaining issue resolution as quickly as possible.Handled front line technical support incidents. Organized ingame and social media events. Helped to maintain localization of a free to play MMO. Drove improvement initiatives and assisted in improving customer service policies and practices in order to better assist users in gaining issue resolution as quickly as possible. Assisted in localization and launch of a free to play MMO. Created closed beta and open beta support schedules and launch procedures as well as create a customer support structure around the product.Tools/Skills:Adobe Suite (Photoshop, Illustrator, Bridge, Aftereffects)Google DocsMicrosoft Office Suite

Content Specialist IIResponsible for all customer facing material that isn't a live agent. This includes the technical support website and all content, automated phone messages, automated responses, and official documentation that refers to customer support.Managed articles and flow of customer support knowledgebase. Researched customer flow through automated services for optimization. Worked with technical support representatives analyzing quality assurance reports to produce knowledge base articles for any issues that would produce significant contacts. Processed metrics with customer focused research. Communicated with production and technical support teams with metric results to create effective resolutions to aid in resolution of high volume issues.Re-designed customer support portal to streamline and optimize the customer experience.Customer SupportFront line customer support representative processing an average of 50 to 60 emails per day and 70 to 80 calls per day. Supported over 250 video game titles. Worked with production teams and QA to produce database articles to resolve potential issues.Tools/Skills:Scopus Database SoftwareRight Now Web CMSAdobe Suite (Photoshop, Illustrator, Bridge, Aftereffects)Microsoft Office Suite

Worked with service writers to research automotive part availability, pricing, and inventory.Tools/Skills:Microsoft Office SuiteWorld/Pack ordering software

Experience in soldering, assembly, testing, calibrating, and repair of Silicon Wafer oven control equipment. This includes process timers, I/O, and gas purge and shutoff equipment.Tools/Skills:Through-hole solderingElectronic component assemblyLimited assembly language programmingCable creation/managementPCB Prototyping

Performed shift managerial duties. Supervised 2 to 4 employees in daily/nightly operations of the establishment. Duties included ensuring customer relations, food quality control, following closing/opening procedures, and delegating employee requirements.