I am a highly determined and adaptive professional with 1.5 years of experience in Technical Support across Integration and product support.As an Integration Support Associate, I am dedicated to delivering exceptional integration solutions, providing technical support, and ensuring seamless connectivity for clients. With a strong background in troubleshooting and a focus on client satisfaction, I excel in analyzing complex integration requirements, designing effective workflows, and resolving technical issues to drive successful implementation. I have a track record of managing integration projects, collaborating with cross-functional teams, and delivering results on time.Throughout my career, I have acquired the following skills:* Good understanding of HL7 Standards.* Good understanding of HL7 Interface and system integration mechanism with troubleshooting skills.* Knowledge of EHR and EMR.* Hands-on experience in LIS/LIMS software.* Knowledge of USA Healthcare domain.* Excellent communication skills.* Accountable for prompt and effective technical support to clients and end-users, ensuring their satisfaction and resolving any integration-related inquiries.* Proficient in troubleshooting and resolving integration issues, collaborating with cross-functional teams and stakeholders to ensure smooth operations.Technical Skills:Programming Languages: Core Java, SQL, C#, Javascript,HTML, CSSTools and Utilities: Eclipse, Visual Studio 2015, MYSQL, Jenkins
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Client Success AssociateTheoremMysuru, Ka, In -
Executive Integration For Interface SupportStarmark Software Sep 2023 - PresentBanglore -
Associate Integration SupportStarmark Software Nov 2022 - PresentBangloreCommitted Integrations Support Associate with a strong foundation in the healthcare sector and a drive to overcome technical hurdles. Skilled in delivering comprehensive assistance for interface projects within healthcare systems, guaranteeing the smooth flow of data and compatibility. Adept at diagnosing and settling integration problems, partnering with diverse teams and stakeholders for seamless functionality. Engaged with healthcare providers to pinpoint data needs and provide valuable insights for enhancing operations. -
Client Success AssociateAvanze Mar 2022 - Aug 2022BangaloreSkilled Customer Success Associate with a proven track record in effectively addressing and enhancing customer issue metrics. Proficient in inspiring and mentoring underperforming individuals to cultivate management-level capabilities. Demonstrates agility, proactivity, and dynamic troubleshooting expertise, with a keen emphasis on analyzing and executing SLA delivery to propel corporate expansion and technological advancement. Displays exceptional interpersonal and communication proficiencies, a robust dedication to work, and the capacity to adeptly manage high-pressure situations while upholding service excellence.Skillset: Customer Support • Analysis • Product Support • Agile Methodology • Leadership • Service-Level Agreements (SLAs) • Virtual Team Collaboration • Handling Pressure • Analytical Aptitude • Communication
Mohammed Kaif Education Details
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Mohammed Kaif works for Theorem
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Mohammed Kaif's current role is Client Success Associate.
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Mohammed Kaif attended Visvesvaraya Technological University, University Of Mysore.
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Mohammed Kaif's colleagues are Leon Sam, Chikkaswamy H, Shruthi Setty, Kishan Prakash, Kathiravan Kumarasamy, Arvi Anand, Swathi Madhav.
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