Daily operational support of existing clients besides accepting new clients.Documents verification.Manage client's complaints regarding their trading accounts.

 Respond properly and resolved customer inquiries and complaints Discuss products offered and ensures customer satisfaction Identifying and networking with prospective clients generating business from existing ‎accounts and achieving profitability and increased sales growth.‎ Maintain documentation of customer inquiries and responses for future reference.‎ Track and follow-up all customer requests in a timely manner Maintain procedures and processes for first level problem determination.‎

 Managing a team of 10 members ‎ Monthly one to one meeting with the team members to discuss the performance and ‎ensure the high quality ‎ Supervising the team members through the process ‎ Provide guidance and support to facilitate team members in service delivery, and daily ‎operations Taking a part in the recruitment process ‎ Collaborate and negotiate with business partners and other internal departments for ‎daily operation issue