PMO Digital Transformation

Lead the Digital Transformation projects/programs for Bupa Arabia, and establish a good communication between Bupa Arabia business team, vendors and Technical teams for achieving organization's strategic goals.

End to end project management covering the scope under Professional Services as well as acted as a SPOC with a Telecom client for Customer Services team. The object big this project was deliver a Disaster & Recovery solution capable of synching the data between Product and remote DR site.The following are my key responsibilities under this engagement: Project Kick-off Lock Scope of Services Build a project plan covering DR implementation & Hardware installation and Teradata upgrade on existing infrastructure Integrate the solution with STC business applications Coordination between Customer, 3rd party vendors, Implementation and other Teradata internal teams Projects status reporting to customer, Account team on weekly basis Risk identification and devising mitigation strategy proactively Resource management Project financial Outlook management Project milestones signoff Project closure

Integrating various source systems of client "Saudi Payments" with Centralized EDW of Teradata. Enabling client to become Agile ready by defining the required processes and bringing awareness of it's value among the key stakeholders.  Project Kick-off Project Planning & Execution Product Backlog management Resource Management Delivery Control  Project status reporting to Customer Management Ensure project milestone are delivered and signed-off in a timely manner

Managing end to delivery of the Hardware and SW for Data Lake Foundation Project.Management of onsite and offshore team members, ensure collaboration with customer project manager, sponsor and key stakeholders, managing expectations and identify new opportunities, are the key objective of this assignment.

Support the vision of Department Head, where the objective is to build an IP (Delivery Excellence Simulation Program aka DESP) for training the new joiners and existing project delivery excellence managers by preparing for the real-time scenarios in a simulated environment. Key responsibilities included: Establishing a volunteer team of DE Project managers Creating and assigning tasks to team using MS Planner Acting as an SME for team in guiding them about the standard Project Management practice with respect to Teradata PS processes Help the team to visualize and design the UI for DESP prototyping Updating the Product backlog and Sprint backlog via Kanban Board in MS Planner

Taken over the project as Project Manager to support USA based client American Greetings (AG) in delivering their requirements with quality. Key responsibilities included: Daily Scrum meeting Maintaining transparency and Collaboration between Development teams and Client / Production Owner Team Management of Local and Geo-dispersed teams Facilitating teams by addressing their technical and personal concerns Gaining trust and credibility with Client by delivering timely increments with quality Received appreciation from AG upon meeting their expectations and managing the team efficiently

Key projects delivery for a Telecom client "Telenor Pakistan" in Pakistan included: SMS NBO Real-time push on Balance inquiry and Top-up Customer links analytics integration via SAS Hadoop upgrade and kerberization Nokia HLR Sourcing- End to end project management for the local and international projects- Managing resources onsite and offshore- Skilled with Waterfall and Agile project implementation methodologies- Bid development, reviews and approvals from management- Project scheduling- Managing Resource requirements- Customer and vendor/ partners management- Managing customer & stakeholders expectations- Managing project cost, schedule, scope, changes and ensure quality of deliverable- Managing project collateral- Weekly project status reporting- Weekly project financials analysis and reporting- Identifying and managing risks- Project closure and sign off

 Managed implemention of Campaign Management platform (IBM Unica & Marketing Operations) integrated with CRM, IVR, SMSC, Email interface, and the fulfillment channels like BSCS, IN and ESM (Data products)  Vendor Management Alignment with marketing segments teams, and extend support in promoting products by cross-selling and up-selling method Building, Testing & launching microsegmented Campaigns for Prepaid and Postpaid customers Data Analysis and idea generation for new campaigns Pre and Post analysis of CVM Campaigns and make improvement plans Bridge communication between business, Technology and vendor Build requirements for the new ideas to explore revenue streams Define requirements to introduce new features and improvement in existing products Present business case to the management and highlight value of investment (ROI) Analyse Business requirements for product integration and put forward recommendations for improvement

 Manage business strategy and technical projects Identify stakeholders and manage their expectations Establish communication between business, technical and vendor Project teams Prepare Project Schedule and get a buy in from management and key stakeholders Identify Risks proactively and escalate matters to the management for a timely attention and execute mitigation plan Execute project activities as per the plan and take corrective measure in case any deviation from baseline plan is observed Monitor and control project progress, and report progress on weekly basis Coordinate with vendors and ensure receipt of deliverables as planned Conduct meetings with Business, Project team, vendor and project Steering committee Close project and handover it to Operation's team Maintain project documentation and record lessons learnt Ensure project follows organization standard project management process and complied with project audit requirements Follow change management process to entertain new business requirements and present it's impact on schedule and cost to the Steering committee Ensure project meets it's objectives and get delivered within it's triple constraints (Scope, Cost and Schedule) and quality (KPIs) parameters

 End to end Project Life Cycle Management Vendor bid analysis, and vendor selection Business Requirements Analysis Building Product Description Documents Defining business Use Cases Bridging communication between Marketing team, Technology planning, Operation, UAT, Marcom, and key stakeholders Manage execution of testing plans, and ensure requirements are fully addressed Publishing project/ product launch to the key stakeholders Manage Product Go-To-Market activities - involved coordination with Marcom, Sales and Customer care teams respectively Arrange product training for sales and customer care teams Project Closure Benefits realization, lesson learned and recommend corrective actions

 Extensive work experience in Product Management, Project Management, Customers Interaction, Business Requirements Analysis, Use Case Modeling, System Design n’ Development and Implementation of variety of Projects related to IT and Telecom. Responsible for Development of Project Charter, Scope, Project Team selection and conduct effective communication with the stakeholders. Ability to identifying the risks proactively, and device contingency plans to deal with crisis situation.

 Perform a stimulating role as a Project / Product Manager, where I had been responsible for collecting product requirements as per the industry standards, produce a Business Case / Vision document and eventually launch a software product in market. Key player in the following projects as a senior member of Telecom Advanced Billing System (TABS) suit, and effective management the project scope and resources: - Interconnect and Billing System (Warid Pakistan, Zain Kuwait) - Order Management System (TABS Suit) - Call Center - Zain Bahrain, OTA Alegria - CRM (Zain Kuwait, VIVA Kuwait) - Complaints Management System (Warid Pakistan, Bangladesh, Banglalink) - Telecom Revenue Sharing (SyrialTel) Develop Project Charter, publishing System Requirement Specifications, arranging the Use Case documents, Reviewing and approving the Expert Estimations for the work item, coordinating with development teams for publishing the Project Plan on EPM (Telco Project Portal), and maintain the history of project documents, etc. Map project requirements to functional capacity; scheduling & delegating work items. Publish the Product Road-map and update to the management as well the key stakeholders to keep them informed about the upcoming product releases. Ensure the product alignment with eTOM, SID, TAM standards and business goals. Manage project performance: Scope, Schedule & Budget (man days). Monitor development progress in accordance to the agreed specifications/scope. Collate customer feedback to product / program management groups (PMG) for service/ solution revision and business enhancement. Deliver presentations to potential customers on product features and evaluated their expectations from product. Publish the Project Status Report (PSR) to the key stakeholders.

Worked as Senior System Analyst in Digital Processing Systems (DPS), Islamabad. I had been engaged on a challenging project 'Key Foods', where I used to coordinate with our representative in USA for gathering the customer requirement and providing the solution after through analysis.

As a project lead role, I had been engaged in conducting feasibility study of business requirements, finalizing the project scope and performed a key role in projects including: > Hire Purchase Management System (CSD Head Office, Rawalpindi, Pakistan) > CSO Project (Medical Transcriptions for eXcel Solutions, USA) > MIMD System (News Archiving, Media development & Personnel Information, Islamabad, Pakistan).