• Developing and executing strategic sales plans and initiatives to drive revenue growth and expand market presence in the Middle East, Africa, and Pakistan region.• Leading a high-performing sales team, providing guidance, coaching, and support to achieve sales targets and objectives.• Identifying and pursuing new business opportunities, strategic partnerships, and distribution channels to penetrate new markets and increase market share.• Building and maintaining strong relationships with key accounts, distributors, and industry influencers, resulting in increased sales and customer loyalty.• Conducting market research and analysis to identify market trends, customer needs, and competitor activities, enabling data-driven decision-making and targeted sales strategies.• Collaborating with cross-functional teams, including marketing and product development, to ensure effective product positioning, marketing campaigns, and customer support.• Regularly monitoring and analyzing sales performance, providing reports and insights to senior management, and offering recommendations for sales optimization and growth opportunities.• Representing Milwaukee at industry events, trade shows, and conferences, effectively showcasing our product offerings and strengthening brand awareness in the region.• Acting as a trusted advisor and brand ambassador for Milwaukee, delivering exceptional customer experiences and maintaining a high level of customer satisfaction.

• Efficiently Handled different Trade segments of Construction Projects including Main Contractor, MEP Contractor, Façade Contractor, Interior Contractor & Consultants. Managed Different Mega-Key Projects in UAE. Brand Promotion and new Product Launch to all new and existing Customers. Sales Forecasting and Inventory Planning for the entire duration of the Project. Daily sales Execution activity recording on SalesForce.• Mentored and supported team members with field rides for product applications and trainings, closing deals & Coordinate proactively with our finance control team and customer finance department in timely collections, reconciliation of accounts to ensure customer satisfaction and company collection targets.• Developed relationships with key influencers and top management in target organizations for business development.• Mentoring and supporting team members with field rides for product applications and training, closing deals etc. • Actively and effectively demonstrate service, train and where appropriate test Hilti products.

• Awarded as a top seller of Hilti Power Tools In Whole META Region for the Year 2018.• Secure and manage existing Upper accounts as well as develop new accounts by increasing the share of wallet, through product penetration, loyalty agreements, and building relationship.• Involved in pre-qualification preparation, vendor approvals, product specifies and bid process.• Conduct special training and innovation tours for engineers and site supervisors on tools, direct fastening and other Hilti Products• Update marketing department with feedback on market growth and potential of projects• Over achieving company sales targets by providing innovative solutions from HILTI. • Proper coordination with marketing and engineering departments to drive better sales.

• Achieved the META TOP CLUB title -2017 one of the most prestigious recognitions in Hilti awarded to the top performer every year.• Ranked Top Performer in Trimester 2, 2017. • Positive Growth in all business units such as Power Tools, Injectable Chemical, Inserts, firestop, MEP Installation, Diamond Coring and construction chemicals. • Focusing on growing and developing existing clients, together with generating new business.• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.• Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations.• Getting Hilti products specified & approved from Consultant & Contractors through Technical submittals, Design proposals, Techno commercial comparison & Seminars. • Develop the customers further by analyzing their previous sales and current site requirements, utilizing tools such as Customer Development Tool (CTD) and Product Line penetrations (PLP).• Planning weekly calls/appointments with customer and approaching them with set objectives and targets.• Identify and grow opportunities within territory in order to ensure growth attainment. • Giving demonstrations, trainings and providing customers with complete information and useful data like comparison charts for our product VS competitors’ product. • Preparing & Implementing TTM-(Time Territory Management), Customers action plans (CAP) & Large Account Management Process (LAMP) to maximize profits & sales with the focused Top Accounts.

• Direct sales of construction Power tools, fasteners, chemicals, laser tools, anchors and installation products to main and sub-contractors.• Overachieved Target with Average Sales Growth of 132% all through my whole tenure as a Hilti Center Representative. • Effectively Increased E Class Customer base from 83 to 135. • Ensure the execution of introduction of New Products, promotions, store events and campaigns. • Effectively maintained additional tasks such as Administration (Cash, Cheque Collection) and proper fulfillment of the reporting of activity/AMS, Sales, Quality, training & development.

• Development of sales strategy of HILTI products for customers & projects.• Sales development through specifying Hilti systems or application solutions in all the relevant projects of the assigned Accounts in the all business segments.• Implementing Sales Channel strategy & Territory management.• Planning of projects/customers business, contracts, prices, service packages & credit terms and limits. • Preparation of daily sales plan, weekly/monthly business plan, and key jobsite/project reports• Identifying business development & sales opportunities based on customer needs.• Increasing customer Universe by converting potential customers into buying customers.• Coordinating with clients, consultants, contractors & suppliers to meet customer satisfaction.• Job site demonstration of HILTI products.• Providing Health & Safety trainings at sites.

• Generated new leads and opportunities to maximise revenue.• Analysed industry and competitor trends to enhance sales strategy.• Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives. • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.• Fostered positive relationships with customers to enhance loyalty and retention.

• Ensure that customer queries generated by him/her should be resolved in the specified Turnaround time (TAT) by following up on services requests.• Gather customer’s concerns/suggestions, ensure that customer’s voice is being channeled to the right place and follow up.• A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct.• Responsible to give FCR to Postpaid as well as prepaid customers. • Excellent customer service skills.• A strict adherence to shift and break schedule as communicated by the operations department.

• Worked as a Customer relationship officer for 6 months.• Promoted as a Point Person (Acting team lead) after 6 months.• Won the Award for Top up seller.• Manage, coach and develop my team members effectively in order to deliver the highest standards of customer services and maximize individual/team potential.• Ensure highest level of customer services and controlled productivity stats from team.• Provide regular feedback to my team to overcome their deficiencies & get the best out of themselves.• Certified As a good backup trainer in FCA project.• Responsible for managing a team, supervising and guiding team members.• Taking care of administrative issues, handling leave and working hour’s reports.• Reports to managers about team on hourly basis.• Ability to lead and motivate the agents.• Receiving escalated calls from team members and performing other tasks assigned by the manager.