Michael Karampalas work email
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Michael Karampalas personal email
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Michael Karampalas phone numbers
Michael Karampalas is a Head of Operations at Steady. He possess expertise in saas, product management, email marketing, scrum, user experience and 31 more skills. Colleagues describe him as "Mike is a great colleague and team player. He is efficient and organized. This allows him to keep on task and stay focused therefore he delivers great results. Mike listens effectively and always asks the right questions, which allows him to understand the needs of a project and deliver the expected result the first time.", "Mike is a consistent performer, who repeatedly delivers work of the highest quality. He is a solid team player who is highly respected by his peers, managers, and stakeholders. He welcomes new opportunities and responsibilities, and has demonstrated the ability to rapidly coming up to speed in new domain areas.", and "Mike is always on top of things. He is very business savvy and understands instinctively how to improve a product and add features and functionality. Mike is very intelligent and is especially good at communicating with any group, whether it's developers, customers, or internal users. Mike really is a joy to work with."
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Head Of OperationsSteadyBoston, Ma, Us -
Head Of SuccessSteady Jan 2024 - PresentSteady is an async coordination platform for software product teams. -
Head Of SuccessStatus Hero Apr 2022 - Jan 2024New York, New York, Us -
Multiple Hat-WearerStatus Hero Jul 2016 - Apr 2022New York, New York, UsStatus Hero is a work communication tool that turns agile-style check-ins and project management data into concise, insightful reports. -
Principal Product Manager, GrowthGitlab Inc. Aug 2019 - Apr 2022San Francisco, California, Us -
Director Of Product ManagementBuildium Jun 2017 - Aug 2019Boston, Massachusetts, Us -
Director Of Product DiscoveryBuildium Jun 2016 - Jun 2017Boston, Massachusetts, Us -
Senior Product ManagerConstant Contact Mar 2013 - Jun 2016Waltham, Ma, UsResponsible for Email Marketing and Toolkit products. -
Product ManagerConstant Contact Aug 2010 - Mar 2013Waltham, Ma, UsResponsible for managing Email Marketing product used by over 500,000 small business, B2B, B2C, and Non Profit customers. -
Associate Product ManagerConstant Contact May 2009 - Aug 2010Waltham, Ma, UsResponsible for internal applications used by Support, Sales, Partners, and Marketing.Worked with stakeholders from multiple internal teams to collect, define, and prioritize changes and features for all of Constant Contact's internal applications.Worked with Labs team to release Constant Contact's iPhone app. Worked with WebServices team on plug-ins for Outlook, Outlook Express, Salesforce, ACT!, and QuickBooks. Coordinated with outsourced teams in Pakistan and Romania for development and testing of plug-ins. -
Product SpecialistConstant Contact May 2008 - May 2009Waltham, Ma, UsWorked closely with Product Managers to collect, define, and refine user requirements. Developed use cases outlining customer facing features and worked with Engineering teams throughout the course of development in order to ensure all requirements were met. Communicated changes to cross-functional team of Support, Marketing, Sales, and Training to ensure proper internal training, marketing communications, and customer facing FAQs. -
Tier 2 Support SupervisorConstant Contact Dec 2007 - May 2008Waltham, Ma, UsSupervised team of 12 Tier 2 representatives. Responsible for scheduling and ensuring proper coverage.Implemented quality program to ensure Tier 2 was providing proper coaching and techinical answers to Tier 1 representatives.Created a chat testing program to determine which representatives are suitable for customer chat.Worked closely with Product Strategy and Engineering in regards to customer escalated defects. Ran a weekly meeting with cross-functional members from QA, Engineering, Product Strategy, and Program Management to escalate important customer defects and ensure timely resolution. -
Tier 2 RepresentativeConstant Contact Mar 2007 - Dec 2007Waltham, Ma, UsResponsible for handling escalated technical issues for customers in a timely and professional manner.Trusted to coach and assist lower level Support representatives with technical issues. -
Tier 1 RepresentativeConstant Contact Sep 2006 - Mar 2007Waltham, Ma, UsResponsible for assisting customers with a variety of problems/concerns in a timely and professional manner.Trusted to provide accurate technical information in a manner that is easy to learn and comprehend.
Michael Karampalas Skills
Michael Karampalas Education Details
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University Of Massachusetts Amherst
Frequently Asked Questions about Michael Karampalas
What company does Michael Karampalas work for?
Michael Karampalas works for Steady
What is Michael Karampalas's role at the current company?
Michael Karampalas's current role is Head of Operations.
What is Michael Karampalas's email address?
Michael Karampalas's email address is mk****@****lab.com
What is Michael Karampalas's direct phone number?
Michael Karampalas's direct phone number is (888) 414*****
What schools did Michael Karampalas attend?
Michael Karampalas attended University Of Massachusetts Amherst.
What skills is Michael Karampalas known for?
Michael Karampalas has skills like Saas, Product Management, Email Marketing, Scrum, User Experience, Salesforce.com, Agile Methodologies, Cross Functional Team Leadership, Management, Social Media Marketing, Software As A Service, Analytics.
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