Michael Karampalas

Michael Karampalas Email and Phone Number

Head of Operations @ Steady
Boston, MA, US
Michael Karampalas's Location
Greater Boston, United States, United States
Michael Karampalas's Contact Details
About Michael Karampalas

Michael Karampalas is a Head of Operations at Steady. He possess expertise in saas, product management, email marketing, scrum, user experience and 31 more skills. Colleagues describe him as "Mike is a great colleague and team player. He is efficient and organized. This allows him to keep on task and stay focused therefore he delivers great results. Mike listens effectively and always asks the right questions, which allows him to understand the needs of a project and deliver the expected result the first time.", "Mike is a consistent performer, who repeatedly delivers work of the highest quality. He is a solid team player who is highly respected by his peers, managers, and stakeholders. He welcomes new opportunities and responsibilities, and has demonstrated the ability to rapidly coming up to speed in new domain areas.", and "Mike is always on top of things. He is very business savvy and understands instinctively how to improve a product and add features and functionality. Mike is very intelligent and is especially good at communicating with any group, whether it's developers, customers, or internal users. Mike really is a joy to work with."

Michael Karampalas's Current Company Details
Steady

Steady

View
Head of Operations
Boston, MA, US
Website:
runsteady.com
Employees:
9
Michael Karampalas Work Experience Details
  • Steady
    Head Of Operations
    Steady
    Boston, Ma, Us
  • Steady
    Head Of Success
    Steady Jan 2024 - Present
    Steady is an async coordination platform for software product teams.
  • Status Hero
    Head Of Success
    Status Hero Apr 2022 - Jan 2024
    New York, New York, Us
  • Status Hero
    Multiple Hat-Wearer
    Status Hero Jul 2016 - Apr 2022
    New York, New York, Us
    Status Hero is a work communication tool that turns agile-style check-ins and project management data into concise, insightful reports.
  • Gitlab Inc.
    Principal Product Manager, Growth
    Gitlab Inc. Aug 2019 - Apr 2022
    San Francisco, California, Us
  • Buildium
    Director Of Product Management
    Buildium Jun 2017 - Aug 2019
    Boston, Massachusetts, Us
  • Buildium
    Director Of Product Discovery
    Buildium Jun 2016 - Jun 2017
    Boston, Massachusetts, Us
  • Constant Contact
    Senior Product Manager
    Constant Contact Mar 2013 - Jun 2016
    Waltham, Ma, Us
    Responsible for Email Marketing and Toolkit products.
  • Constant Contact
    Product Manager
    Constant Contact Aug 2010 - Mar 2013
    Waltham, Ma, Us
    Responsible for managing Email Marketing product used by over 500,000 small business, B2B, B2C, and Non Profit customers.
  • Constant Contact
    Associate Product Manager
    Constant Contact May 2009 - Aug 2010
    Waltham, Ma, Us
    Responsible for internal applications used by Support, Sales, Partners, and Marketing.Worked with stakeholders from multiple internal teams to collect, define, and prioritize changes and features for all of Constant Contact's internal applications.Worked with Labs team to release Constant Contact's iPhone app. Worked with WebServices team on plug-ins for Outlook, Outlook Express, Salesforce, ACT!, and QuickBooks. Coordinated with outsourced teams in Pakistan and Romania for development and testing of plug-ins.
  • Constant Contact
    Product Specialist
    Constant Contact May 2008 - May 2009
    Waltham, Ma, Us
    Worked closely with Product Managers to collect, define, and refine user requirements. Developed use cases outlining customer facing features and worked with Engineering teams throughout the course of development in order to ensure all requirements were met. Communicated changes to cross-functional team of Support, Marketing, Sales, and Training to ensure proper internal training, marketing communications, and customer facing FAQs.
  • Constant Contact
    Tier 2 Support Supervisor
    Constant Contact Dec 2007 - May 2008
    Waltham, Ma, Us
    Supervised team of 12 Tier 2 representatives. Responsible for scheduling and ensuring proper coverage.Implemented quality program to ensure Tier 2 was providing proper coaching and techinical answers to Tier 1 representatives.Created a chat testing program to determine which representatives are suitable for customer chat.Worked closely with Product Strategy and Engineering in regards to customer escalated defects. Ran a weekly meeting with cross-functional members from QA, Engineering, Product Strategy, and Program Management to escalate important customer defects and ensure timely resolution.
  • Constant Contact
    Tier 2 Representative
    Constant Contact Mar 2007 - Dec 2007
    Waltham, Ma, Us
    Responsible for handling escalated technical issues for customers in a timely and professional manner.Trusted to coach and assist lower level Support representatives with technical issues.
  • Constant Contact
    Tier 1 Representative
    Constant Contact Sep 2006 - Mar 2007
    Waltham, Ma, Us
    Responsible for assisting customers with a variety of problems/concerns in a timely and professional manner.Trusted to provide accurate technical information in a manner that is easy to learn and comprehend.

Michael Karampalas Skills

Saas Product Management Email Marketing Scrum User Experience Salesforce.com Agile Methodologies Cross Functional Team Leadership Management Social Media Marketing Software As A Service Analytics Social Media User Stories E Commerce Product Development Project Management Program Management Web Development Marketing Enterprise Software B2b Mobile Technology Kanban Testing Process Improvement Cross Functional Team Building Agile Project Management Wysiwyg Layout Tools Feature Design Strategy Product Strategy Product Road Mapping Leadership Start Ups Team Leadership

Michael Karampalas Education Details

  • University Of Massachusetts Amherst
    University Of Massachusetts Amherst

Frequently Asked Questions about Michael Karampalas

What company does Michael Karampalas work for?

Michael Karampalas works for Steady

What is Michael Karampalas's role at the current company?

Michael Karampalas's current role is Head of Operations.

What is Michael Karampalas's email address?

Michael Karampalas's email address is mk****@****lab.com

What is Michael Karampalas's direct phone number?

Michael Karampalas's direct phone number is (888) 414*****

What schools did Michael Karampalas attend?

Michael Karampalas attended University Of Massachusetts Amherst.

What skills is Michael Karampalas known for?

Michael Karampalas has skills like Saas, Product Management, Email Marketing, Scrum, User Experience, Salesforce.com, Agile Methodologies, Cross Functional Team Leadership, Management, Social Media Marketing, Software As A Service, Analytics.

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