• Led project management service delivery for 56+ client, average contract value (ACV) $75K.• Established a Project Management Office (PMO), achieving 92% on-time-go-live.• Cultivated leads presenting solution value proposition, minimized opportunity duration to 20 days.• Implemented agile delivery approach, reducing time to value by average 25%.• Streamlined processes workflow and approval requests, improving operational efficiency by 30%.• Delivered customer training, maximized solution value and secured 95% retention target.• Developed new professional services, expanding portfolio uncover additional revenue.

• Developed and executed Quality Systems Division go to market plan retaining 10 % growth.• Secured $825K at risk through strategic B2B resellers agreement maintaining market share.• Organized new products launch plan, market release activities and customers feedback.• Delivered scientific and technical training to sales, channel partners, and key client's.• Advised leadership on market landscape. Enabled strategic decisions and align product roadmap.

• Implemented connectivity solutions. reducing turnaround time and saving 45 min per shift.• Improved technical support response time by 40% using partner delivering 1st level support.• Promoted cross-functional collaboration increasing upsell cross-sell revenue 4 times in 3 years.• Coordinated customer voice feedback, recommending product and new market needs.• Conducted onsite and remote end-users training. Delivered 2nd level customer support services.• Recommended key product enhancements to maintain competitive advantage.

• Conducted risk assessment identifying potential security threats, proposing relevant solution.• Delivered pre-sales presentations, proof of concept (POC) and overcame client concerns.• Generated request for proposal (RFP), solution rollout and end-users training plans.• Advised clients on critical vulnerabilities and recommended appropriate mitigation measures.• Implemented multi-factor authentication and data leak prevention security solutions.• Influenced client’s best practices through comprehensive training programs.

• Oversaw B.T.S Development operations, ensuring seamless functionality and efficiency.• Developed and communicated company strategy, fostering a goal-oriented work environment.• Implemented rewards systems to boost morale and align personnel with company goals.• Established performance measures and KPIs for operational excellence.

- Defined project scope, developed comprehensive project plans, timelines, resource allocations, and budgets, ensuring all project elements were effectively managed.- Managed project conflicts and stakeholder expectations, ensuring smooth project progression and stakeholder satisfaction.- Developed, advised, and implemented policies relating to the effective use of personnel, optimizing team performance and productivity.- Monitored workforce performance and developed comprehensive employee evaluation reports, providing valuable feedback and promoting continuous improvement.- Supervised service delivery, created progress reports, and processed payment requests, ensuring timely and efficient project completion.

- Designed and developed software solutions tailored to meet specific business requirements, ensuring optimal functionality and user satisfaction.- Identified, defined, and modeled solution components, ensuring a comprehensive and effective software solution.- Defined data structures and distribution strategies to satisfy the application solution, optimizing data management and performance.- Developed, tested, and maintained software solutions, ensuring reliability and long-term performance.- Developed an Inventory & Purchasing Application, streamlining inventory management and purchasing processes.- Developed a Drawings File Management Application, enhancing file management efficiency and accessibility.- Monitored, optimized, and troubleshooted system components, implementing continuous improvements for enhanced system performance.

- Analyzed, designed, developed, and tested a fully integrated software system as a key team member, ensuring comprehensive functionality and user satisfaction.- Maintained system integrity and security roles, assuring appropriate security clearance levels and safeguarding sensitive data.- Designed and developed daily, weekly, and monthly performance/auditing reports, providing valuable insights and facilitating informed decision-making.- Managed database backups and monitored data access traffic, ensuring data integrity and optimal system performance.- Created the required documentation for maintaining the system, ensuring ease of use and long-term system sustainability.

- Collaborated with team members to diagnose and resolve complex software and hardware issues.- Provided expert advice and guidance to employees on technical problem-solving strategies.- Maintained detailed logs and records of employee issues, ensuring thorough documentation of problems and solutions.- Partnered with field engineers to tackle more serious technical issues, ensuring optimal system performance.- Managed and resolved customer issues within predetermined time frame.- Communicated effectively with team and customers to ensure understanding of technical issues and solutions.- Stayed current with system information, changes, and updates to provide accurate support.- Developed and maintained relationships with clients to ensure a high level of client satisfaction.- Conducted regular system tests and troubleshoot to detect and resolve problems.- Trained employees on both software and hardware, troubleshooting and resolving any issues that arise.