ISSM for an enterprise network overseeing configuration management change, cyber security policies, procedures, postures, and system administration.

-Effectively maintain and audit 42 maintenance programs related to Naval aviation, personal financial management, and motorcycle safety programs.-Provide a systematic and efficient method for gathering, analyzing, and maintaining information on quality characteristics of products, the source and nature of defects, and their immediate impact on operations.-Investigate trouble areas and provide recommendations for a corrective action.-Improve the quality, uniformity, and reliability… Show more -Effectively maintain and audit 42 maintenance programs related to Naval aviation, personal financial management, and motorcycle safety programs.-Provide a systematic and efficient method for gathering, analyzing, and maintaining information on quality characteristics of products, the source and nature of defects, and their immediate impact on operations.-Investigate trouble areas and provide recommendations for a corrective action.-Improve the quality, uniformity, and reliability of the total maintenance effort.-Eliminate unnecessary man-hours and dollar expenditures by improve training, work habits, and procedures Show less

-Supervised, trained, and guided 22 personnel in the effective, efficient completion of day-to-day operations while maintaining qualifications, required training, and operational readiness.-Isolated difficult discrepancies by providing troubleshooting techniques and guidance ensuring the achievement of a safe and efficient repair to aircraft communication, navigation, and radar systems.-Managed three departmental programs related to airfield driving, foreign object debris, electrostatic… Show more -Supervised, trained, and guided 22 personnel in the effective, efficient completion of day-to-day operations while maintaining qualifications, required training, and operational readiness.-Isolated difficult discrepancies by providing troubleshooting techniques and guidance ensuring the achievement of a safe and efficient repair to aircraft communication, navigation, and radar systems.-Managed three departmental programs related to airfield driving, foreign object debris, electrostatic discharge, battery safety, and aviation compass calibration.-Liaison between senior leadership officials, field technical service contractors, and subordinates. Show less

-Responsible for the repair, shipping, receiving, and accountability of more than 60 electronic assets worth over $15 million including electronic key management systems equipment.-Resourcefully prioritize and execute day-to-day workload. Skillfully troubleshot and repaired discrepancies allowing for safe operation of US Naval aircraft.-Inspected all work and comply with required quality assurance inspections during all maintenance actions performed by the aviation electronics… Show more -Responsible for the repair, shipping, receiving, and accountability of more than 60 electronic assets worth over $15 million including electronic key management systems equipment.-Resourcefully prioritize and execute day-to-day workload. Skillfully troubleshot and repaired discrepancies allowing for safe operation of US Naval aircraft.-Inspected all work and comply with required quality assurance inspections during all maintenance actions performed by the aviation electronics department. Show less

-Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.-Responsible for improving customer retention through programs and service provided to the customer.-Utilized mechanized systems to initiate and complete service orders and handle customer requests.-Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and… Show more -Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.-Responsible for improving customer retention through programs and service provided to the customer.-Utilized mechanized systems to initiate and complete service orders and handle customer requests.-Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.-Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines. Show less