Manager
Reno, Nevada
2019 – July 2021, Operations ManagerMaintained top performing team in U.S. driving higher food service sales and setting pace for organization (ranked 11th most profitable)Increased revenue for organization from $40K/weekly to $62K/weekly year over yearProvided effective coaching and management to 30+ team members, week over week, to drive performance improvementRecruited and retained top talent facilitating weekly training and updates to written training materialsMaintained top performance while closely managing profit and loss, productivity, sales, inventory and laborProvided team members with soft skills training to include time management, team participation, equity and inclusion2018 – Front End SupervisorDaily coordination of 125+ employees throughout the property while constantly monitoring flow of customers, adjusting available resources to provide a courteous, and efficient shopping experience Daily summary and report of warehouse sales ranging from 700k-2mil Coached team of 12 employees on accuracy, productivity and SMART goals with weekly and annual 1:1 meetingsMaintaining constant communication and coordination with all members of staff throughout warehouse2017 – Membership/Refunds SupervisorDeescalation for all product, membership and member service concernsBack-end escalation claims to vendors Audit refunds, monitor recalls, facilitate marketing events to promote renewals and upgrades2016 – Full-Time Food Court SupervisorMonitor daily flow, productivity and prepare for major eventsImplemented inventory management process to reduce department shrink from 2% to <.8% monthlyScheduling for 30+ employees, increasing productivity by 23% over a two-year span by leveraging staffing with sales.Promoting cooperation over multiple departments and driving sales by incentivizing cross-sales Coordinated department and warehouse safety training for employees2014 – 2016: Full-Time; Supervisor TrainingJuly 2012 – Feb 2014: Part-Time Food Service
