Mary Karsten, Cebs, Rhu Email & Phone Number

De Forest, Wisconsin, United States

Midwest

Mokena, Illinois, United States

Deforest, WI

Third Party Administrator for Taft Hartley Health and Pension Funds

* Ascertain current and emerging benefit trends to retain and increase customers* Direct the creation of marketing tools and steer the execution of marketing programs* Analyze competitors' products and assist in the development of benefit plan products* Identify customer needs and present appropriate company product and service offerings * Assess.

* Educated and informed customers about employee benefits* Researched, documented and resolved escalated customer service issues

* Developed and implemented processes to improve customer service* Assessed employee performance and identified and solved problems or issues* Participated on committees and focus groups and executed recommendations

* Administered provider and vendor contracts accurately and efficiently* Conducted departmental audits of health and dental claims processing* Provided leadership, expertise and training for Customer Service Department* Analyzed, recommended and implemented enhancements for manual and system processes

* Interpreted and communicated policy benefits accurately to customers* Investigated customer inquiries and complaints and provided prompt and accurate responses

* Demonstrated ability to gain customer trust and provide excellent follow-up* Performed contract negotiations, executed business plans, and marketed properties

* Managed and distributed resources* Maintained budget and pricing system* Processed and issued payment of claims* Controlled department database and managed resources

Cebs

Cebs

With, Registered Health Underwriter