Muhammad Kashif Email & Phone Number

East Perth, Wa, Au

East Perth, Wa, Au

Perth, Western Australia, Australia

* Fully participated in a comprehensive training program covering Telstra products, customer handling, and troubleshooting techniques.* Completed Cert III in Business during work hours, sponsored by the company.* Actively engaged in internal career progression programs, fostering personal growth and advancement opportunities within the organization.* Contributing to a positive work environment, participating in team events, and enjoying perks like ping pong during breaks.* Handled inbound calls, effectively engaging with customers to understand their needs and provide appropriate solutions.* Offered expert advice and troubleshooting support for technology-related issues, ensuring customer satisfaction.* Demonstrated empathy and effective communication skills to de-escalate customer grievances and build rapport.* Took ownership of customer inquiries, exhibiting confidence in problem-solving and conflict resolution.* Maintained flexibility in working hours to accommodate customer needs and business demands.Exhibited excellent communication skills, actively listening to customers, empathizing with their concerns, and engaging in friendly conversation.* Proven ability to learn new skills, adapt to changes, and celebrate achievements.* Demonstrated resilience and effective multitasking skills in a fast-paced environment.* Possessed a solution-based mindset, consistently seeking to address customer problems effectively.

Perth, Western Australia, Australia

Pursuing a nationally recognized BSB30120 Certificate III in Business qualification alongside full-time work at TSA. This program focuses on developing foundational business skills, including administrative operations, customer service, communication, and workplace health and safety. The apprenticeship enhances practical knowledge in business processes, organizational support, and effective decision-making within a customer service setting.

Perth, Western Australia, Australia

Key elements of the program included:• Web Development & Maintenance: Delivered content updates, image enhancements, and performance optimisation for dynamic websites, ensuring 100% uptime and seamless functionality.• Bug Resolution & Quality Assurance: Identified, tested, and resolved technical issues across web projects, leading to improvement in load speeds and error-free user experiences.• SEO Implementation: Applied advanced SEO techniques, boosting website visibility and organic traffic, enhancing search engine rankings for targeted keywords.• Website Cloning & Versioning: Assisted in cloning existing website frameworks, facilitating the development of updated versions that improved usability and customer engagement.• Collaboration & Communication: Coordinated with developers, designers, and stakeholders, streamlining workflows and ensuring task alignment, contributing to 100% project milestone adherence.• Project Management: Prioritised and managed multiple concurrent tasks, consistently meeting project deadlines with a 100% success rate.In addition, I attained the BSBOPS201 – Work Effectively in Business Environments certification on 06/05/2024 (Certificate Number: RG2024/205), issued by Readygrad Pty Ltd. This statement of attainment demonstrates my ability to perform effectively within professional settings.

Islāmābād, Pakistan

• Provided Level 1 and Level 2 technical support to end-users, resolving hardware and software issues promptly and efficiently.• Managed and resolved help desk tickets in a timely manner, ensuring minimal downtime for users.• Assisted in the installation, configuration, and maintenance of IT systems and applications, ensuring optimal performance and reliability.• Collaborated with other IT team members to escalate and resolve complex issues, fostering a collaborative team environment.• Documented processes, procedures, and resolutions for knowledge sharing, contributing to the improvement of overall IT support efficiency.• Conducted preventive maintenance and documented IT equipment, such as computers and printers.• Managed local domains, including user account management, password resets, and troubleshooting network configurations.• Provided remote and on-site support to branches, including troubleshooting problems and conducting installations and configurations.

Islāmābād, Pakistan

• Full-Stack Web Development: Architected and deployed static and dynamic websites, ensuring responsive designs that achieved user satisfaction based on client feedback.• Requirement Analysis: Collaborated with clients and stakeholders to gather detailed project specifications, translating business objectives into technical deliverables, resulting in a reduction in project turnaround time.• Maintenance and Security: Conducted routine updates and applied rigorous security protocols, reducing system vulnerabilities and maintaining 100% uptime for hosted applications.• Issue Resolution: Diagnosed and resolved complex technical issues, improving website performance through bug fixes, code optimisation, and database tuning.• Cross-Functional Collaboration: Coordinated with content creators, graphic designers, and writers to ensure high-quality, visually engaging websites that aligned with brand guidelines and client goals.• SEO Optimisation: Implemented advanced SEO strategies, boosting client websites' search engine rankings and driving increase in organic traffic.• User Analytics: Leveraged analytics tools to track user behaviour, identifying and resolving pain points that enhanced usability.• Technical Leadership: Directed cross-functional teams to achieve project milestones, ensuring seamless communication and workflow.• Technological Expertise: Proficiently utilised a wide array of tools and frameworks, including HTML5, CSS3, JavaScript, TypeScript, AngularJS, ReactJS, jQuery, Rest APIs, WordPress, and Git.

Acs Professional Year Program

Engaged in the ACS Professional Year Program to acquire essential skills for a career in ICT within Australia. The program focuses.

Master Of Technology - Mtech, Computer Software Technology/Technician

Masters of Information Technology with Software Development Specialisation.

Bachelor Of Science - Bs, Computer Science

BS Hons in Computer Science.