• Managed an Ottawa-based Canadian coffee franchise.• Developed and executed an expansion strategy in the Greater Toronto Area, opening 2 out of a potential 6 new locations.• Led projects from leasehold improvements to full operational setup.• Negotiated lease agreements, supplier relationships, and equipment vendor contracts.• Reengineered the menu, created a loyalty program, and launched a rewards app.• Oversaw accounting, payroll, accounts payable, and receivables.• Recruited and trained staff in line with franchise guidelines, ensuring smooth onboarding.• Applied problem-solving and critical thinking skills to boost customer retention.• Managed daily operations, identified new revenue opportunities, and evaluated potential partners.

• PMI Authorized Training Partner.• Specializing in PMP exam prep courses for corporate professionals.• Proven success in helping hundreds of learners pass the exam, achieve the PMP designation, and unlock career advancement opportunities.• Trusted by government and semi-government sectors for delivering PMP courses.• Assisting learners with the application process, exam booking, maintaining their designation, and providing best practice study advice.

• Led the Harvey’s Revamp and Digitization project for five Harvey’s locations, including restaurant redesign, workflow optimization, and updates to the menu and ordering systems.• Hired and managed a diverse team of engineers, food professionals, and technology vendors.• Oversaw current operations while integrating new workflows and models.• Managed proposals, ensured alignment with franchise guidelines, and reported progress to management, leveraging my franchise consulting experience.• Adhered to tight schedules for implementation, tested new items, and trained customers on new technology, apps, and online ordering systems.• Listened to customer and employee feedback to adopt competitive solutions.• Collaborated with vendors on scalability potential and expansion efforts.

Lambton College, Centennial College, Greystone College:• Certified instructor in adult learning and higher education.• Delivered a variety of management courses to postgraduate students and continuing education learners.• Led the team responsible for developing course curriculums and established relationships with publishers.• Assisted in launching and training a new learning management platform (Moodle).• Negotiated with companies to extend co-op and internship durations, enhancing hiring opportunities

• Managed multiple utility and e-billing projects in the US and Canada from kickoff to completion.• Built relationships with municipalities in Fort Wayne, San Jose, Corning (NY), and Levis (QC).• Engaged daily with clients and consultants to track implementation progress.• Managed project documentation, client requirements, milestone invoicing, template creation, change requests, and project data administration in MS Project.• Oversaw team management, including project developers, system trainers, and business analysts, setting expectations and liaising among projects.• Led negotiations with third-party providers and vendors.• Utilized technologies such as CustomerWise CRM, MS Project, and BigTime for billable hours entry

• Managed business support solution projects across the Americas, collaborating with clients to streamline internal workflows and align expectations with revenue and profitability targets.• Partnered with major clients including Claro, Digicel, Telefonica, and Vivo.• Managed a team of pricing experts, solution architects, and business analysts.• Participated in the solution proposal phase and negotiations to ensure alignment between requirements and value delivery.• Coordinated with internal stakeholders and professional services to deliver cutting-edge solutions to clients.• Conducted internal training sessions on best practices.• Prepared reports and presentations for the executive team to enhance business operations and support pricing strategies.

.Promoted mobility solutions business (software) in the Canadian market with Honeywell mobility handheld devices .Tech tools: Insideview (prospecting), Callidius (SPM Management), CRM simple simon, WMS

. Salam Petroleum is sole agent for Honeywell process instrumentation, Draeger gas detection, Rockwell automation, Siemens compressors, Uvex PPE.. Within this role, I developing businesses in the oil and gas services industry.

*Directed the set up of the Franchisee in Qatar*Led the franchise construction phase, contracts, approvals, installations until fully operational*managed the operations, customer relations, corporate development and signing long term contracts with car dealerships, car loan companies and repair workshops*expanded the franchise in Qatar to open another 2 branches