Dedicated support to NASA’s Science Mission Directorate, overseeing the work of its Digital Services Team. Managing communication and relationships between technical and business teams by aligning SMD’s IT services with business goals. Representing SAIC and CACI.- Design and maintain the Directorate’s technology roadmap through collaboration with Solution Architects, technical specialists, and NASA stakeholders to prioritize system enhancements to the NASA application portfolio. - Create governance process for all of Science Mission Directorate IT: Determination and coverage of responsibilities; Work request submission, intake, prioritization, and routing; Requirement documentation and accessibility; Strategy for communicating technical information to SMD as a whole.- Owner of NASA applications’ upgrade processes, operation, and maintenance life cycles from start to finish.

Senior IT Project Manager supporting Information Technology services under NASA HQ’s Office of the Chief Information Officer. Served as a primary liaison between NASA Application Owners and IT service teams, ensuring that business needs were met with tailored IT solutions, representing SaiTech.- Oversaw upgrades to NASA-run web applications. Coordinated service and process integration with NASA, Portfolio and Change Management, Engineering, Operations, Development and Testing teams. Project planning to track risks, scope, and schedule. Managed deployment cycle from development, through to testing and deployment. - Directed business processes across multiple teams to improve collaboration and increase efficiency. Led teams as project manager, scrum master, and product owner to achieve NASA goals and objectives.- Documented highly technical business requirements and processes, and translated them across teams with varying degrees of technical expertise.

Certified Scrum Master and proxy-Product Owner for the HQ Application Development, Software Engineering, and Operations teams, as part of NASA OCIO. Coordinated project strategy and priorities with NASA Application Owners, representing REI Systems.- Senior Business Analyst for all NASA-run web and mobile applications, including NASA's "Spot the Station" application which tracks visibility of the International Space Station from Earth.- Conceptualized and communicated technical information effectively to non-technical audiences. Developed visual and written methods for technical documentation, repository processes, and communication to NASA leadership. Conducted user acceptance testing (UAT), requirement elicitation, team retrospectives, and backlog refinement. Improved compilation and submission process for reporting to the US government.- Consultant on technical workflows for various teams at NASA Headquarters, completing process analysis to in order to suggest enhancements and conduct trainings, such as: ----- Analysis of Alternatives for the NASA History Office’s request intake and tracking system. Proposed enhancements to modernize their internal workflows and documentation processes. ----- Created training for HQ’s new conference room reservation system, from recording and editing video, to designing reference materials, to personally hosting Agency-wide training sessions.

Technical Project Manager and Platform Administrator for marketing automation. Liaison between development team and Red Hat Global Partner Marketing.- Enhanced user experience across 5 platforms through data analysis, user stories, and journey mapping.- Managed the implementation of Red Hat’s marketing automation and content syndication platform. Optimized tool’s performance and processes as the internal Subject Matter Expert.- Managed relationship between Red Hat and 3rd-party platform vendors. Identified and evaluated alternative platforms.- Led database migrations involving 38,000 partners, including integration of existing user data and content.

Completed 500+ hours of programming using Ruby on Rails and MEAN stack. Gained proficiency in all aspects of development including database setup, front-end design, and functionality. Collaborated in an extremely fast-paced learning environment with daily scrum meetings and week-long project sprints.

Project Manager advising 85+ projects for 28 Fortune 100 Executives. Directed engaging messaging through live virtual events (28,000+ attendees), videos, and online communications, coordinating a network of international contributors and vendors. Avg. attendee rating: 4.5/5.Migrated collaborative community and library of 7,500 shared documents to a new platform for the entire Cisco communications team. Designed the new network to facilitate group dialogue and participation, and organized database file structure for efficiency.

Consulted with 40 global technology clients (including Citrix, HP, Intel, and Red Hat) and coordinated their unique marketing strategies to their 200,000+ partner companies. Project manager for largest client, IBM (recommendation from IBM contact, Will, below).- Analyzed campaign success metrics and made tactical recommendations.- Supported development team through migration processes by making HTML content updates to the marketing automation platform.

Account management, recruitment, and technical support for The Channel Company’s marketing automation platform. Increased partner engagement through targeted communications. - Created and executed corresponding automated marketing drip campaigns with Eloqua. Coded HTML emails and landing pages. - Designed SEO-optimized marketing content, graphics, and media. - Conducted weekly webinars to educate partners on digital marketing best practices and website optimization.

Oversaw large-scale private events, coordinating the activity of clients, employees, customer service, inventory, revenue, and a network of providers.