M. Kathleen Kummer Email & Phone Number

Aurora, Illinois, United States

14735 Wood Farm Road, Plainfield, Il

• Summary: Manage Connection team of 15 volunteers, organize social connection events, advertise events, maintain church member data base, greet newcomers and collect contact information.• Accomplishments: Higher return rate of newcomers due to welcoming training for greeters and connection events. Planned fund raiser events to finance 25th Anniversary celebration dinner. Managed and organized anniversary event.• Systems Used: Microsoft Office, church database programs, social media platforms, Constant Contact email newsletters and communication.• Leadership: Supervise and train greeters, organize social connection events• Communication: Engage newcomers in conversation, responsible for announcements during church service to announce social connection events, create emails and newsletters to advertise newcomer social events.

Naperville, Illinois, United States

• Summary: Support agents by reviewing contracts for compliance. Train agents on real estate software systems, liaison between multiple departments, marketing and various office duties • Accomplishments: Manage compliance for over 500 agents at three market centers (Naperville, Plainfield and Aurora). Hired as a compliance coordinator, but took initiative to learn the new software systems in order to train agents. Created guides and videos to train agents on new systems. Created bi-monthly training by email series for agents to learn at their convenience. Consulted on major changes made by DocuSign’s integration with Keller Williams. • Systems Used: Command (includes CRM, compliance, design and marketing components), Microsoft Office Suite (expert in Publisher), Google Drive, Mailchimp marketing platform, DocuSign, Facebook, Zoom, Loom.• Leadership: Completed Keller Williams Marketing Center Administrator training class, lead training classes, administrator for Facebook compliance coordinator mastermind group, work mostly independently with very little supervision needed. • Communication: Large group training sessions, in-person and Zoom consultations, phone consultations, email correspondence, Facebook postings to promote new software features and classes.

608 S. Washington Street, Naperville, Il

Completed Keller Williams Executive Assistant training program. Created pre-list packet and marketing presentation. Complete listing documents and disclosures when applicable, including online Dot Loop on-line hosting system. Created training manual for position and listing, closing and client communication checklists. Secured public information about a property, schedule staging and photographer, entered and maintained property listings, and communicated consistently with clients. Customized Wrike Project Management System as a tool for organizing procedures. Process commissions and calculate commission splits. Manage contact database, answer phones, distribute incoming mail and operate basic office equipment. Create print and online marketing campaigns for listings and to promote business including post cards, brochures and monthly emails. Created training manual for position and listing, closing and client communication checklists. Responsible for weekly data reports on listings, closing and profit. Initiated and coordinate monthly mastermind meeting for executive assistants.

Plainfield, Il

Trained, scheduled and supervised volunteers. Maintained budget and identified ways to increase operational efficiency. Organized fundraisers for LifeSpring’s Kids Helping Kids, which provided school supplies for children in Haiti and Joliet, IL. Utilized newsletters and social media to promote key events. Wrote and edited curriculum and training materials. Maintained database for church members and assisted pastor with new member communication. Published monthly newsletters and utilized social media for LifeSpring and charity organization New Life for Haiti. Wrote and directed 6 stage plays with cast of 15-20 actors. Trained replacement director.

14735 Wood Farm Road, Plainfield, Il 60544

Managed data base of newcomer and active members of congregation. Utilized census to gather data regarding members. Managed volunteers of newcomer greeters.

Naperville, Il

Provided customer service, scheduled appointments, filing, accounts receivable and record keeping.

Downers Grove, Il

Billed clients and handled accounts receivable functions, as well as general office duties.

Customer service and client billing. Trained and supervised employees. Performed accounts payable, receivable and other general office duties. Promoted from Buyer to Office Supervisor at The Service Center (a subsidiary of Dependicare).

Purchased medical equipment and supplies. Negotiated prices, inventory management and streamlined interdepartmental communications. Created training manual for department. Trained and supervised junior buyers.

Bachelor Of Science (B.S.), Speech Communication And Public Relations

Activities and Societies: Member of the Student Programming CouncilOrganized and promoted special events (concerts, comedians, rallies.

Associate Of Arts (Aa), General Education

Activities and Societies: Poetry ClubGeneral Education with an emphasis on Communications. Published a short story in a university.