As the SQA Engineer I am responsible for the development and execution of functional and regression tests, using a combination of automated and manual testing. I work closely with development, program/product management and customer support to document, investigate, and resolve all issues. I provide feedback, regular test coverage, and status reports on the overall state of the software to effectively assist with the sprint planning process. I transferred to our Irish office in 2019 where I've worked primarily on our Catapult One iOS and Android apps and the adjoining coaches web dashboard, as well as taken on the scrum master role for both squads. While in Ireland I have been creating and overseeing the implementation of automation for these products. Previously, I implemented the initial desktop automation suite for our Mac video product, Vision. Having assisted on multiple teams I also have extensive experience with our company's other products, including ThunderCloud/iBench. ThunderCloud is our mobile platform, which includes iOS, Android, and Windows Universal applications.

As the Payroll Business Analyst I am responsible for researching, testing, and implementing legislative and system updates across our products. I identify the scope of the tasks and their required effort by working with Development, QA, and Product to ensure the necessary updates are completed accurately and on time. I work closely with the Legislative team to implement changes seamlessly into our product so we stay compliant. I was recently tasked with finding ways to improve our processes, both internally and externally, to improve our efficiency and accuracy. In doing so I was able to build a new database and automation process for testing and verifying any changes.

As a member of the customer experience/ support team I deal directly with clients, by phone and email, to assist with day to day operations. I intercept the requests from the client and file a ticket to track the progress. I work closely with the rest of the PeopleStrategy team to research the issue, as well as communicate with the client to solve the problem. I assist clients with running and balancing their payrolls, creating requisitions, hiring employees and applicants, updating employee data, time tracking, and benefits. I create and run reports, format and import files, and enter data for clients as needed. I am also helping implement new clients and seamlessly transfer them to our product.

As part of the Quality Assurance team I am responsible for the creation of test plans, test tools, and frameworks, as well as the execution of QA processes on multiple products. It is my job to verify any updates to our products are working as they should be. I work closely with the client services and implementation teams to define test cases for system integration and beta testing for existing and new business products.

As the Payroll Support Specialist I work directly with clients to assist with payroll operations in addition to everyday Client Experience responsibilities. I work closely with the rest of the People Strategy team to make sure the clients payroll needs are met. This includes running and balancing payrolls, creating and running reports, formatting and importing files, and verifying any updates made to the system. I provide clients with in depth instruction, both by email and on GoToMeetings, so they are able to better understand the system and payroll processing.

As a personal concierge (think an "as needed" personal assistant) I am the extra set of hands that helps keep things on track. Most people now work over 40 hours a week and then spend their days off running errands. My goal is to handle those errands for you so you can enjoy your time off. I assist with finances, paying bills, creating and managing budgets, scheduling, planning events, running errands, driving, organization, and any other tasks that will make my clients life less stressful.

I was the Teller 2 at GSCU in Seabrook, in our branch there were only 3 of us so we did it all. As a teller 2 not only did I work on the teller line but I was also responsible for opening and closing the branch, printing and servicing cards, balancing vaults, balancing the ATM, servicing the ATM, prepping shipments, entering loan applications, QC-ing loans, sales revenue, preparing weekly and monthly reports, and handling certificates.

As the Assistant Head Teller I am responsible for assisting the Head Teller with operational issues, opening and closing the store, organizing lunches, sales revenue, audits, balancing tellers and vaults, as well as assisting on the teller line.

As a Head Cashier I was in charge of a team of up to 10 cashiers at a time. My job was to schedule day to day coverage for the front end (cashiers, loader, lot attendants) and make sure everything runs smoothly. I managed breaks and loading assistance as well as push credit and sale products for the store. On the front end we are also the last line of loss prevention.

Started as a cashier and within 3 months was promoted to a Customer Service Associate. I have worked in Kitchens, Inside Lawn and Garden, Outside Lawn and Garden, and the Front End (Customer Service).

I interned with the company for a semester. My position consisted of composing Excel spreadsheets, mail outs and mailing lists, inventory, taking phone calls, making phone calls, setting up appointments and some web page design.