Led Agile teams in planning, executing, and reviewing sprints, ensuring optimal performance & alignment with project objectives.Facilitated Sprint Planning Meetings, guiding the formulation of the Sprint Backlog with accurate effort estimations to enhance functionality and clarity.Directed Sprint Reviews and Retrospectives, gathering feedback and identifying actionable improvements to continuously refine processes.Collaborated closely with PM and PO to define and prioritize program backlogs, maintaining transparency & alignment through the Program Board.Managed Product Backlog optimization, assisting in user story creation, and defining Acceptance Criteria to maximize value delivery.Promoted Agile best practices, emphasizing transparency, inspection, and adaptability to foster continuous improvement & innovation within team.Acted as a mentor and coach, empowering team members to self-organize & independently solve problems while adhering to Agile values & principles.Conducted detailed business analysis to identify problems, opportunities, and solutions, translating complex requirements into functional specifications and communicating these to stakeholders.Facilitated requirements elicitation sessions, crafted Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs), and ensured alignment with business objectives.Directed end-to-end project management for initiatives including CRM implementation, Robotics Process Automation, & cloud migration, ensuring projects were delivered on time, within scope, and on budget.Managed project scope, schedule, and resources, establishing realistic timelines, budgets, and critical path tasks to align with objectives.Communicated project updates to stakeholders, vendors, & team members, addressing risks and ensuring compliance with laws, rules, and regulations.Conducted thorough problem analyses & updated project documentation, optimizing project outcomes and achieving key performance indicators

Issue Resolution & Customer Satisfaction: Spearheaded the development and implementation of solutions to address discrepancies caused by incorrect or blank Tax-ID and USPS code entries. By making these fields mandatory and enforcing acceptable formats, I significantly reduced support tickets by 80% and improved the customer satisfaction index.Address Validation Implementation: Deployed an Address Validation API to ensure claims were directed to the correct addresses, reducing the number of queries for unreceived claims by 70% and improving ticket resolution turnaround time to one day.Continuous Improvement: Monitored and analyzed system performance to identify areas for optimization. Implemented changes that streamlined processes and enhanced overall system efficiency and accuracy.Configuration & Deployment: Managed the configuration and deployment of system components, including hardware and software updates, ensuring robust system performance and security.Performance Monitoring & Optimization: Continuously tracked system performance, identified bottlenecks, and applied optimization strategies to enhance system reliability.Documentation & Compliance: Developed and maintained comprehensive system documentation, including design specifications and operational procedures, ensuring adherence to industry standards and regulations