Maurits Van Essen Email & Phone Number

Amsterdam, Nh, Nl

Utrecht, Netherlands

Amsterdam, North Holland, Netherlands

- Leading and managing technical support team (5 FTE). Conducting performance evaluations, providing feedback and coaching and setting goals for team members. HR administration includes monthly reviews, hiring, on/offboarding.- Monitoring and reporting on KPI's related to operations, improve delivery on service metrics.- Maintaining relationships with internal and external stakeholders. Guaranteeing their compliance with agreed-upon terms. Ensure IT security policies are upheld and compliant.- Contribute to new documentation for configurations, procedures, processes and best practices. Ensure adoption by end users and operational teams.- Developing robust, manageable, and controllable ICT processes that align with business processes.- Oversee various IT projects including hardware and software upgrades while ensuring ontime delivery and within budget. - Assumed a crucial role in a large IT service transformation endeavor, with a specific emphasis on workplace reconfiguration from Citrix to the Microsoft Managed workspace and (AVD) platform. - Facilitated the development and adoption through comprehensive documentation to integrate new services into operational processes.- Process owner: Asset Management GVB. Played a key role in implementing, and developing Asset Management processes for complex landscape of diverse assets for large corporate client.

- Leading and managaging two support teams (19 FTE). Conducting performance evaluations, providing feedback and coaching and setting goals for team members. HR administration includes monthly reviews, hiring, on/offboarding.- Maintaining relationships with internal and external stakeholders.- Ensuring operational teams meet SLA agreements and resolution times.- Monitoring and reporting on KPI's related to operations, measuring performance and incident and service request management metrics.- Implementing and developing process improvement initiatives based on analysis.- Responsible for management and maintenance of CSI improvement board for operational teams.

- Delivered on-site assistance to Médecins Sans Frontières (MSF) and offered Service Desk support for over five different organizations. Users were both local and international.- Delivering exceptional, service-oriented support to end users in a professional manner.- Actively identifying and contributing to impactful improvement initiatives.- Coaching and onboarding new company employees.

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Freelance projects- IT Consulting- Wordpress and Website management- Local Currency Projects (Consulting)

Amsterdam

• Shaping the Product Roadmap• Executing market and competitive analyses• Fulfilling the role of Product Owner rol (a.o. managing and prioritising the backlog)• Drafting release notes, documentation, manuals and instructions• Connecting business and IT• Contribute to User experience builds• Optimising business processes• Providing 2nd line technical support• Creating Terms&Conditions, Privacy Statements and contracts• Co-creating marketing materials and Brand positioning• Manage Customer Support and deal with high priority issues.• Provide trainings• Give productdemo'sCCMG is a start-up that services clients all over the world that initiate their own innovative payment solution. CCMG offers consultancy in setting up these solutions, which predominantly have been loyalty schemes and community currencies (currencies incepted by private companies and individuals rather than central banks, therefore not being legal tender). Additionally, CCMG developed a transactional platform which it offers to its clients via a software as a service model. CCMG's clients are in the profit and the non-profit sector and concerns both governmental institutions and private sector companies including municipalities, housing corporations, healthcare institutions and fintech startups. CCMG is the dutch branch of Qoin whose clients include Glint, Bancor, SoNantes, SamenDoen and WeHelpen. As a productmanager, I was responsible for the development of CCMG IT-platform. From a customer centric approach, my aim was to continuously improve the user experience and customer satisfaction and pursued that the platform was of business value. At CCMG I had a very interdisciplinary role. As jack of all trades, I was the linking pin between marketing, sales and accountmanagement, IT, customer support, finance and the managing directors.

Den Haag, South Holland Province, Netherlands

• Update and maintain client profiles in CRM database• Actively pursue new leads, make appointments with local business owners to expand the Hofpas local currency system.• Draft contracts up for new businesses joining De Hofpas, ensure complete administrative processing of signed contracs.

Den Haag

• Direct a team and develop an app for the local currency project in the Hague, app published in Google Play Store and Apple Store.• Set up and configure devices used to facilitate transactions in the local currency project.• Provide trainings to business owners • Providing 2nd line technical support• Contribute to user experience builds

Amsterdam

• Analyzing and collecting information from new reports, blogs and other internal sources from Both ENDS for use in external communications such as on the website bothends.nl• Creating content and news posts for publication on the website. Editing existing content, updating website back-end.• Give weekly presentations and analyzing site traffic and activity from Google Analytics• Translating internal and external communications Dutch to English, including field reports and other documents for Both ENDS

Amsterdam

• Spent the summer of 2014 as a communications intern at Partos.• Responsible for contacting and coordinating with Dutch NGO employee’s to acquire field work reports to post on the website openoveros.nl.• Working on WordPress to edit and manage sections of the website openoveros.nl• Sending and collecting social media updates for Partos on Twitter. @PartosNL

Master'S Degree, Sustainable Citizenship

Bachelor’S Degree, Cultural Anthropology