● employee KPI planning and management● formulated department budget and conducted plan-factor analysis for budget fulfillment● defined team objectives and tasks based on needs● supervised teamwork processes and selected tools for efficient collaboration (Jira, Asana, etc.)● organized regular updates and evaluations of tasks completion● applied tasking rules for direct subordinates and related department employees● delegated tasks based on employee skills, motivation, and level of responsibility● controlled the progress of activities according to plan and conductied meetings● adapted market best practices to team processes and planned hiring and rotation within the team● conducted interviews and prepared onboarding tasks for new employees, provided feedback and formulated metrics for passing probationary period

● identified learning needs, creates course outlines, storyboards, and designs eLearning solutions that are engaging and relevant using interactive multimedia, graphics, animations● developed eLearning courses and modules (Articulate)● created assessments and evaluations● ensured that the eLearning solutions meet the quality standards and compliance requirements of the organization● conducted reviews and audits of eLearning materials to ensure that they are accurate, up-to-date, and aligned with the needs of the learners.● stayed up-to-date with eLearning trends

As a business instructor, I conducted two-hour sessions on the following tools:● business processes: described business processes using Business Process Modeling and ERM diagrams (Event Responsibility Motivation Resource) to delineate all stages of the process and their relationships.Sales:● wrote a sales script with incoming requests to increase conversion rates● diagnostic analysis of a business using the growth-hacking method (a competency test for the company): product, marketing, sales, finance, service, administration. Implementation tools: target audience segments, basic research on competitive environment, product lines. (marketing bundles: - traffic+converters - that help increase lead generation) Marketing:● wrote conversion headlines using the 4U formula● created a Landing Page prototype

● Performance Coaching: focused on improving an employee's performance). The structure was one-on-one sessions, where provided feedback, sets goals, and help the employee develop the necessary skills to improve their performance;● Skills Coaching: focused on helping employees develop specific skills necessary for their job. The structure was: one-on-one or group sessions – guidance - training -feedback to the employees; ● Career Coaching: focused on helping employees develop their careers and achieve their career goals. The structure is: one-on-one sessions - guidance – creating PDP plan - advice and support to the employees.

● developed and managed event budgets, timelines, and critical paths● identified and selected suitable event locations and venues in the United Arab Emirates● sourced and negotiated with vendors such as caterers, florists, and musicians.● coordinated with event staff, including volunteers and other team members, to ensure smooth event execution● managed event logistics, including vendor arrivals, set-up, and breakdown● established relationships with event suppliers to ensure cost-effective and high-quality services