Malcolm Bell Email & Phone Number

Woodbury, Ct, Us

I'm excited to start a new chapter in my career with Intact! As a Principal Solution Architect at Intact Technology, I use my years of consulting and presales experience in IT Service Management (ITSM) and IT Operations Management (ITOM) to solve business problems and provide technical solutions.I enjoy getting to know customers and their business and technology needs. Knowledge of many vendors and products, combined with deep implementation experience, enables me to guide you in product evaluation and selection, implementation, upgrades and migrations, and long term success with Intact’s managed services.I can help you understand out of box usage and features, advise and implement modifications and customizations, and find creative, useful, practical solutions to your problems. My background in technical support and other IT roles including management give me a broad perspective to help you succeed.I also lead Intact’s internal ITSM Community of Practice, gathering and sharing industry knowledge, and bringing vendor executives and analysts to enhance our consulting and delivery expertise.See the Projects section below for examples of my work and what I can do for you!

I'm excited to start a new chapter in my career with Intact! As a Senior ITSM Consultant with Intact Technology, I specialize in ITSM solutions focused on Service Manager, Service Center, Connect-It, with experience in Asset Manager and UCMDB and integrations. I am also adding Cherwell Service Management to my skillset.I enjoy getting to know my customers and their business and technology needs. I can help you understand out of box usage and features, advise and implement modifications and customizations, and find creative, useful, practical solutions to your problems. My background in technical support and other IT roles including management give me a broad perspective to help you succeed.I excel at knowledge sharing and transfer. I enjoy sharing my expertise and product knowledge, and make sure your staff are ready to use, support, and succeed with integrated solutions.I can fit in many roles, having worked with and led groups that are onsite, remote, and off-shore with equal success. • As a team lead guiding the work of a group• As a strong team member and team player• As a solo self-guided consultantI can fill a variety of needs based on project size and staffing.• Gather requirements, scope projects, plan and design architecture• Technical implementations and customizations• Enhancements, upgrades, and integrations to HP and other products• Troubleshoot and resolve complex issues• Provide well-built, high-performance solutions• Author high-quality, detailed documentation• Design and provide formal and ad-hoc training and mentoringSee the Projects section below for examples of my work and what I can do for you!

Greater New York City Area

As a Senior Consultant with Micro Focus Professional Services (formerly Hewlett Packard Enterprise Software), I specialize in ITSM solutions focused on Service Manager, Service Center, Connect-It, with experience in Asset Manager and UCMDB and integrations. I have deep experience with Service Manager since version 3 and stay up-to-date on the latest versions.I enjoy getting to know my customers and their business and technology needs. I can help you understand out of box usage and features, advise and implement modifications and customizations, and find creative, useful, practical solutions to your problems. My background in technical support and other IT roles including management give me a broad perspective to help you succeed.I excel at knowledge sharing and transfer. I enjoy sharing my expertise and product knowledge, and make sure your staff are ready to use, support, and succeed with integrated solutions.I can fit in many roles, having worked with and led groups that are onsite, remote, and off-shore with equal success. • As a team lead guiding the work of a group• As a strong team member and team player• As a solo self-guided consultantI can fill a variety of needs based on project size and staffing.• Gather requirements, scope projects, plan and design architecture• Technical implementations and customizations• Enhancements, upgrades, and integrations to HP and other products• Troubleshoot and resolve complex issues• Provide well-built, high-performance solutions• Author high-quality, detailed documentation• Design and provide formal and ad-hoc training and mentoringSee the Projects section below for examples of my work and what I can do for you!

Provide professional services related to Service Manager, Connect-It, Asset Manager, UCMDB and integrations. Roles range from team lead, member of small to large teams, and solo consultant. Consistently recognized by customer and HPE management for successful engagements and increasing customer loyalty.

Member of design team deploying ServiceCenter to HP's Outsourcing Services organization. Design Lead for Knowledge Management. Gather business and technical requirements, create technical design documents, partner with offshore resources to build solutions. Work on various projects, including computer/telephony integration, service catalog import/export, self-service web interface, performance investigation/enhancements.

Professional services consultant for HP ServiceCenter and related IT management products. Projects included: Crystal Reports infrastructure, report creation and customization, SC tailoring to support metrics. Change Management deployment with advanced tailoring.

Development and support of client implementations of ServiceCenter and related products. Lead consultant for two large accounts.

Owner of ServiceCenter and AssetCenter products and projects. Provide project management, requirements gathering, installation, upgrades, support, administration, and customization.Previous roles at Gartner include: Senior Manager, Technical Support. Build and manage 14-person, 7x24 helpdesk supporting global sales force, in addition to managing 8-person internal support team. Interviewed and hired staff, developed budgets, metrics, reviews. Business Unit Consultant, Research. Provide tier 3 support for Research and Advisory business. Problem analysis and resolution to improve productivity. Core member of PC migration team.Technical Support Specialist. Provide high-quality support for Mac and PC users.

Design and implement computerized laboratory equipment and experiments, using LabView and various I/O devices. Backup support to Systems Manager.